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Telusuri Ulasan Pelanggan untuk Hotel di West Bengal

The Lalit Great Eastern Kolkata

The Lalit Great Eastern Kolkata

3.9/565 Ulasan
I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.
JW Marriott Hotel Kolkata

JW Marriott Hotel Kolkata

4.4/572 Ulasan
The staff is very friendly and helpful. Hotel is very clean and comfortable. Breakfast can consider more international food.
Taj Bengal

Taj Bengal

4.3/5105 Ulasan
Check in was smooth and quick. I was escorted to my room. The room was well appointed, clean and house keeping did a good job. The hotel took care of an issue with slightly faulty bathroom faucets as well. Overall, a nice stay.
Zone by the Park Kolkata

Zone by the Park Kolkata

3/549 Ulasan
New Town
Honestly speaking, the hotel was great. The location was a bit far from the airport, BUT it is located at one of the cleanest places in Kolkata, making it a huge plus. Now for the details: Room: 5/5. The decoration, the ambiance, the wall art. Lobby and other places: 5/5. Absolutely loved the design and hotel architecture. Bathroom: 3.5/5. Honestly, it is a basic bathroom, but I expected more from a 5 star hotel, even on the cheaper rooms. There was no bathtub, which I feel is fairly common everywhere I’ve stayed in. ONE PROBLEM: A major issue I have faced was after turning on the water. It had a smell, which I am guessing is from the river beside it. I feel like the Hotel should add a water filter to avoid this problem, because the smell doesn’t go away until the water is turned on for at least 5-10minutes. If I wasn’t South Asian, I probably couldn’t have taken the smell as easily as I did. I would put this in High Priority to fix for attracting many more customers. Bar and Food: 4/5. Good collection, great taste but very expensive. Lastly, a shoutout to Al Jabbar and Al Sahid from the Housecleaning service, they were extremely polite, fast, very thorough with their cleaning and very well mannered. Absolutely a delight to talk to and learn about the local areas. I would definitely stay at this hotel again. Very rare to find such good hotels, with some minor flaws.
Polo Floatel Kolkata

Polo Floatel Kolkata

4.4/551 Ulasan
It is a floating hotel I didn’t realize. Very convenient and beautiful hotel All staff were so friendly For Instagramers, it would be heaven Breakfast was brilliant with curry, nan, zapati and so ***y sweets! It is floating but very comfy Only 1 issue l, no toilet paper or tissue any place even inside a room It would be India issue, not a hotel issue though I LOVED THIS HOTEL!! Definitely will recommend my friends too
Ethnotel, Kolkata Airport

Ethnotel, Kolkata Airport

3.5/556 Ulasan
It was a pleasant and beautiful experience with you, the staff was awesome and cooperative. The service of food and house-keeping was marvelous. It's a memorable stay with you and i hope i will enjoy the same in future
Holiday Inn Kolkata Airport, an IHG Hotel

Holiday Inn Kolkata Airport, an IHG Hotel

3.9/581 Ulasan
New Town
We booked a night here at the Holiday Inn Kolkata hotel. I have stayed in Holiday Inn chennai as well. However, the standards of cleanliness and amenities and the room, the bathroom fittings and floor were low and some areas felt unsanitized as well. The floor in the room also lacked cleanliness. They also had a torn bedsheet on our bed which I asked them to remove and they very quickly and diligently changed it. However, I was disappointed since the finishing checks if the room is in good condition for the next guest needs improvement. The walls lacked lustre. And we paid approximately 62 EUR. Maybe they need to check the standards of other Holiday Inns like in Chennai. Food that we ordered was nice. 10/10 on that. But somehow the brand that Holiday Inn is and that we experienced in Kolkata was a huge mismatch. I hope they look into all this.
Holiday Inn Express Kolkata Airport

Holiday Inn Express Kolkata Airport

4.5/568 Ulasan
Perfect for easy access to airport. Rooms are comfortable and dining is good. The fitness center is also a plus.
Taj City Centre New Town, Kolkata

Taj City Centre New Town, Kolkata

4.5/581 Ulasan
New Town
The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.
Hyatt Regency Kolkata

Hyatt Regency Kolkata

3.9/574 Ulasan
Salt Lake
I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

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Informasi Travel Lokal

Jumlah Hotel482
Jumlah Ulasan9,776
Harga Rata-Rata (Hari Kerja)Rp 1.324.037
Harga Rata-Rata (Akhir Pekan)Rp 1.337.694