Hotel 4-Star di Canton of Obwalden, Switzerland

An amazing perfect stay with a disappointment experience because of one Front Office Staff ”Chi*ra Bu**her”. If you would like to visit Engelberg, I would really recommend this hotel, the only thing about this hotel is it is not so flexible with some rules and services. INCIDENT! We only stayed for one night in this beautiful hotel, we reached out the FO for late check out, and we paid 90CHF for the late check out (3:00PM) because we went for a ski and we'll be back later. When we arrived around 3:15PM to the hotel, and would like to extend it little bit because we would like to clean our selves and pass by one of the spot. I asked one of the FO and asked them if the late check out consist of until what late, the one guy responded that it is 18:00- To be honest someone from a HORECA, I know as well that usually when you pay for a late check out, it is until late afternoon. But this Front Office Staff ”Chi*ra Bu**her butt in and says the 90 CHF that we pay is only for until 3:00 PM. Thats it! Because before everything as well the guy informed us that every hour of extend should be 10CFH I respect this. Now we asked again so the 90 CHF that we paid is for how many hours. She just said 30CHF per hour. (I hope you know better how to explain things as a professional FO I expected alot as SWISS is really known for best hotel school.) Usually in my knowledge late check out is calculated based on the 50% of your hotel price but yeah maybe it is wrong what I know but I cannot accept how she did it. Not professional. Was planning already to go back here every year before the day of our check out before the incident but yeah for now change of plan.

We had booked 2 nights and arrived in the evening. The cable car and the cog railway end right in front of the reception. In the evening there was a wonderful 4-course menu that you can put together as an option. We were given excellent advice on the choice of drinks. We were seated and had another table the next night. We were lucky with the weather and were able to enjoy the sunrise from the bed. The breakfast is a buffet with everything your heart desires. We were given a valley and a mountain ride from the hotel. We came within 5 m of the ibex. The sunset is just spectacular from the highest point. The stay on the Pilatus is also an unforgettable experience thanks to the ”imperial weather” and the many photos.

The hotel is located just opposite the train station with (ski) bus stop. Luckily the hotel has sound proof windows. Very stylish renovated hotel, keeping the old heritage. The room was small but comfy with nice view. The hotel parking is 15.- per night, what is okay. The management has chosen to implement 2G rule (German shortening for vaccinated/recovered), although according Federal Covid-19 ordinance, this only applies for hotel’s restaurant/bar. This should be more clear stated on the booking site.

Brand new settings inside the room. Impressed by opening the room door, checking out using Berg and Berg mobile app directly Equipped with induction stove. If the room is equipped with freezer and microwave/ conventional oven, it will be fantastic.

Booked for management team for business trip. Should be near to business district. No complain so assume it’s good.

The choice is not a lake view room, you can't see the good scenery, but the breakfast scenery is still very good, you can see the mountains and lakes. . The room is small and the bed is small. . It is very hard to open the big suitcase.

Очень рекомендую останавливаться здесь! Во-первых, он находится в милейшей деревушке у озера, и вид из окон отеля невероятно атмосферный. Во-вторых, self check-in и check-out - это очень удобно. Но в случае если нужна помощь, на помощь придут очень отзывчивый сотрудники. Ну и наконец, номера в отеле прекрасно оснашены всем необходимым, чистые и очень приятные! 5 из 5!

An amazing perfect stay with a disappointment experience because of one Front Office Staff ”Chi*ra Bu**her”. If you would like to visit Engelberg, I would really recommend this hotel, the only thing about this hotel is it is not so flexible with some rules and services. INCIDENT! We only stayed for one night in this beautiful hotel, we reached out the FO for late check out, and we paid 90CHF for the late check out (3:00PM) because we went for a ski and we'll be back later. When we arrived around 3:15PM to the hotel, and would like to extend it little bit because we would like to clean our selves and pass by one of the spot. I asked one of the FO and asked them if the late check out consist of until what late, the one guy responded that it is 18:00- To be honest someone from a HORECA, I know as well that usually when you pay for a late check out, it is until late afternoon. But this Front Office Staff ”Chi*ra Bu**her butt in and says the 90 CHF that we pay is only for until 3:00 PM. Thats it! Because before everything as well the guy informed us that every hour of extend should be 10CFH I respect this. Now we asked again so the 90 CHF that we paid is for how many hours. She just said 30CHF per hour. (I hope you know better how to explain things as a professional FO I expected alot as SWISS is really known for best hotel school.) Usually in my knowledge late check out is calculated based on the 50% of your hotel price but yeah maybe it is wrong what I know but I cannot accept how she did it. Not professional. Was planning already to go back here every year before the day of our check out before the incident but yeah for now change of plan.

The hotel is located just opposite the train station with (ski) bus stop. Luckily the hotel has sound proof windows. Very stylish renovated hotel, keeping the old heritage. The room was small but comfy with nice view. The hotel parking is 15.- per night, what is okay. The management has chosen to implement 2G rule (German shortening for vaccinated/recovered), although according Federal Covid-19 ordinance, this only applies for hotel’s restaurant/bar. This should be more clear stated on the booking site.

We had booked 2 nights and arrived in the evening. The cable car and the cog railway end right in front of the reception. In the evening there was a wonderful 4-course menu that you can put together as an option. We were given excellent advice on the choice of drinks. We were seated and had another table the next night. We were lucky with the weather and were able to enjoy the sunrise from the bed. The breakfast is a buffet with everything your heart desires. We were given a valley and a mountain ride from the hotel. We came within 5 m of the ibex. The sunset is just spectacular from the highest point. The stay on the Pilatus is also an unforgettable experience thanks to the ”imperial weather” and the many photos.

Brand new settings inside the room. Impressed by opening the room door, checking out using Berg and Berg mobile app directly Equipped with induction stove. If the room is equipped with freezer and microwave/ conventional oven, it will be fantastic.