Hotel 5-Star di Yamanashi Prefecture, Japan

Staff are generally nice and helpful. Most of them can be communicated with English which makes our stay easier. There are two hot spring site inside the hotel with one on the ground floor (1/F) and one on the top floor (5/F). One thing to note is there is no towel provided inside the hot spring changing room. You have to bring the towel inside your room to the hot spring site - and bring it back to your room if you plan to enjoy the hot spring 2nd time. This arrangement is not familiar for me as when I visited other hotel, they usually have more than enough towel for replacement at the changing room. There is a room for kids to play and stay and it is great from family with kids. My kids also enjoy the welcome food very much (lots of donuts and cookies!) The dinner for my package was Kaiseki-style. Since me and my family stayed for two nights, it is good that they have designed different meals for two nights! The beef is great I have to say. The staff will try their best to briefly introduce what the dishes were. We have the dinner in the restaurant so it may be a bit crowd and noisy to some people. From other tables I can see there is option for hotpot or even crabs! Re-checked with hotel's official web-site there are more choice on the dinner menu. Regarding the dinner menu choice, I did not find it when I order through Trip.com (maybe my bad), so it will be better if Trip.com can optimize the website outlook to make it more noticeable (I think this opinion applied to all other similar type Japanese hotel which provide high quality dinner). When you arrive Kawaguchiko train/bus station, you can go to the Tourist center there (just turn right when you leave the station, it is at another building) and ask the staff there help to call the hotel for the pick-up. Similary, when you check-out, you can talk with the front-desk staff and arrange the shuttle-bus back to the station.

This is my first time in the Mount Fuji area. I booked the hotels pretty late so the price went up a little. But it was totally worth it. The hotel gave us free admission tickets to Fuji Q while we’re waiting for our rooms to be ready the day when we checked in. Fuji Q was huge- even if you’re not a rider you can still enjoy the fun atmosphere or just eat there. The weather wasn’t great but I think the park and the hotel made the trip still enjoyable. The room was very spacious and clean. If the weather was better, we should be able to see Mount fuji right from our window, and we actually did in one of the mornings there at 6AM! There’s an onsen at the hotel too. A great one. I love it. I will still want to return to this hotel if I ever want to go to Mount fuji or the lakes again. There’s a free shuttle bus to the lake station so it’s really convenient.

Nice hotel! We just arrived at the hotel entrance, and there were staff members greeting us at the door. During check-in, the process was explained clearly, and the service was excellent. A staff member was dedicated to serving us dinner, and both the dinner and breakfast tasted great. The view from our room was also very good. When we left, the hotel staff waved at us continuously. The service and quality were very good.👍👍

Amazing experience! Our first stay in this area has been perfect (even tho we didn't really get to see Mt.Fuji in full glory). We hotel staff are all extremely nice and polite, the food buffet is delicious (especially sushi and beef steak) + there's a wide selection of alcoholic and non alcoholic drinks. My first onsen visit was very relaxing and not scary at all - with 4 pools you can have a bit of privacy. The visual of hot steam against the dark sky will remain in my memory for a long time. The hotel offers transportation to and from station, or you can just walk there in like 10 mins. The location of the hotel is super - the buses stop just outside of the hotel and you can walk to some attractions (appare boat, Herb museum etc.)

we booked this place 3 months in advance and yet the ones we wanted are already sold out. we settled for a different kind. The service here was immaculate. The course dinner and buffet breakfast was decent. We were unfortunate that during our 1 night stay here it rained and we could not see Mt Fuji. There is also a wine lounge and a drum show and bingo game at night.

The hotel location is remote. Dinner had to be pre-booked which we were not aware of, and told was full when we checked in. Front desk staff was helpful and helped us find a local restaurant for specialty Unagi meal. We drove about an hour & half round trip for dinner. The onsen is clean, has outdoor and indoor. In my opinion, room is overpriced given its remote location.

This might be the best place to stay near Mt Fuji! The service is incredible and the staff is very friendly! We booked a dome and loved the sauna, bath, dome, kitchen… everything! The BBQ dinner and breakfast were outstanding and the detailed cooking instructions were very clear. The bed was very comfortable as well. Only one complaint - gas grill is located inside the kitchen and the room fills with smoke. Best to open the sliding doors to let the air circulate and also clean the grill before turning it on. The staff helped us book taxis, which helped a lot, too!

It was very clean and there were plenty of places for children to play, so we had a great time even in the rain. However, I tried to contact the hotel by phone, but I was told that I couldn't get through after 6:00 p.m. and that chat was not available at the time, which made me a little worried. I was also surprised to be charged again at check-out, even though I had paid in advance on the website. The amount was also different from the amount on the website, which was confusing.

Very good hotel, staying in the forest

Staff are generally nice and helpful. Most of them can be communicated with English which makes our stay easier. There are two hot spring site inside the hotel with one on the ground floor (1/F) and one on the top floor (5/F). One thing to note is there is no towel provided inside the hot spring changing room. You have to bring the towel inside your room to the hot spring site - and bring it back to your room if you plan to enjoy the hot spring 2nd time. This arrangement is not familiar for me as when I visited other hotel, they usually have more than enough towel for replacement at the changing room. There is a room for kids to play and stay and it is great from family with kids. My kids also enjoy the welcome food very much (lots of donuts and cookies!) The dinner for my package was Kaiseki-style. Since me and my family stayed for two nights, it is good that they have designed different meals for two nights! The beef is great I have to say. The staff will try their best to briefly introduce what the dishes were. We have the dinner in the restaurant so it may be a bit crowd and noisy to some people. From other tables I can see there is option for hotpot or even crabs! Re-checked with hotel's official web-site there are more choice on the dinner menu. Regarding the dinner menu choice, I did not find it when I order through Trip.com (maybe my bad), so it will be better if Trip.com can optimize the website outlook to make it more noticeable (I think this opinion applied to all other similar type Japanese hotel which provide high quality dinner). When you arrive Kawaguchiko train/bus station, you can go to the Tourist center there (just turn right when you leave the station, it is at another building) and ask the staff there help to call the hotel for the pick-up. Similary, when you check-out, you can talk with the front-desk staff and arrange the shuttle-bus back to the station.

Nice hotel! We just arrived at the hotel entrance, and there were staff members greeting us at the door. During check-in, the process was explained clearly, and the service was excellent. A staff member was dedicated to serving us dinner, and both the dinner and breakfast tasted great. The view from our room was also very good. When we left, the hotel staff waved at us continuously. The service and quality were very good.👍👍

Amazing experience! Our first stay in this area has been perfect (even tho we didn't really get to see Mt.Fuji in full glory). We hotel staff are all extremely nice and polite, the food buffet is delicious (especially sushi and beef steak) + there's a wide selection of alcoholic and non alcoholic drinks. My first onsen visit was very relaxing and not scary at all - with 4 pools you can have a bit of privacy. The visual of hot steam against the dark sky will remain in my memory for a long time. The hotel offers transportation to and from station, or you can just walk there in like 10 mins. The location of the hotel is super - the buses stop just outside of the hotel and you can walk to some attractions (appare boat, Herb museum etc.)

The hotel location is remote. Dinner had to be pre-booked which we were not aware of, and told was full when we checked in. Front desk staff was helpful and helped us find a local restaurant for specialty Unagi meal. We drove about an hour & half round trip for dinner. The onsen is clean, has outdoor and indoor. In my opinion, room is overpriced given its remote location.

This might be the best place to stay near Mt Fuji! The service is incredible and the staff is very friendly! We booked a dome and loved the sauna, bath, dome, kitchen… everything! The BBQ dinner and breakfast were outstanding and the detailed cooking instructions were very clear. The bed was very comfortable as well. Only one complaint - gas grill is located inside the kitchen and the room fills with smoke. Best to open the sliding doors to let the air circulate and also clean the grill before turning it on. The staff helped us book taxis, which helped a lot, too!

Very good hotel, staying in the forest

The room was very big, and there was a loft with a view of Mount Fuji. The actual room was much better than the hotel pictures. We booked late, so we couldn't book dinner at the hotel, but there was a very delicious tempura restaurant next to it.

It's about 10 minutes' walk from the 16th station of the red line. If you have a lot of luggage, it will be a bit tiring. We only have one backpack each, so we don't care about this distance. The room facilities are very new, with its own winery and supermarket. The decoration style and facilities are what I like. The breakfast and welcome snacks are really amazing. The service staff are very warm and enthusiastic. When I checked in, the waitress who received me was very patient to answer my travel questions and showed me the hotel facilities and things I need to know. It should be said that this is a satisfactory hotel. P.S. The sound insulation is also very good, which is my rigid need every time I stay in a hotel!

Staff are generally nice and helpful. Most of them can be communicated with English which makes our stay easier. There are two hot spring site inside the hotel with one on the ground floor (1/F) and one on the top floor (5/F). One thing to note is there is no towel provided inside the hot spring changing room. You have to bring the towel inside your room to the hot spring site - and bring it back to your room if you plan to enjoy the hot spring 2nd time. This arrangement is not familiar for me as when I visited other hotel, they usually have more than enough towel for replacement at the changing room. There is a room for kids to play and stay and it is great from family with kids. My kids also enjoy the welcome food very much (lots of donuts and cookies!) The dinner for my package was Kaiseki-style. Since me and my family stayed for two nights, it is good that they have designed different meals for two nights! The beef is great I have to say. The staff will try their best to briefly introduce what the dishes were. We have the dinner in the restaurant so it may be a bit crowd and noisy to some people. From other tables I can see there is option for hotpot or even crabs! Re-checked with hotel's official web-site there are more choice on the dinner menu. Regarding the dinner menu choice, I did not find it when I order through Trip.com (maybe my bad), so it will be better if Trip.com can optimize the website outlook to make it more noticeable (I think this opinion applied to all other similar type Japanese hotel which provide high quality dinner). When you arrive Kawaguchiko train/bus station, you can go to the Tourist center there (just turn right when you leave the station, it is at another building) and ask the staff there help to call the hotel for the pick-up. Similary, when you check-out, you can talk with the front-desk staff and arrange the shuttle-bus back to the station.

Nice hotel! We just arrived at the hotel entrance, and there were staff members greeting us at the door. During check-in, the process was explained clearly, and the service was excellent. A staff member was dedicated to serving us dinner, and both the dinner and breakfast tasted great. The view from our room was also very good. When we left, the hotel staff waved at us continuously. The service and quality were very good.👍👍

Amazing experience! Our first stay in this area has been perfect (even tho we didn't really get to see Mt.Fuji in full glory). We hotel staff are all extremely nice and polite, the food buffet is delicious (especially sushi and beef steak) + there's a wide selection of alcoholic and non alcoholic drinks. My first onsen visit was very relaxing and not scary at all - with 4 pools you can have a bit of privacy. The visual of hot steam against the dark sky will remain in my memory for a long time. The hotel offers transportation to and from station, or you can just walk there in like 10 mins. The location of the hotel is super - the buses stop just outside of the hotel and you can walk to some attractions (appare boat, Herb museum etc.)

This might be the best place to stay near Mt Fuji! The service is incredible and the staff is very friendly! We booked a dome and loved the sauna, bath, dome, kitchen… everything! The BBQ dinner and breakfast were outstanding and the detailed cooking instructions were very clear. The bed was very comfortable as well. Only one complaint - gas grill is located inside the kitchen and the room fills with smoke. Best to open the sliding doors to let the air circulate and also clean the grill before turning it on. The staff helped us book taxis, which helped a lot, too!

Very good hotel, staying in the forest

The room was very big, and there was a loft with a view of Mount Fuji. The actual room was much better than the hotel pictures. We booked late, so we couldn't book dinner at the hotel, but there was a very delicious tempura restaurant next to it.

It's about 10 minutes' walk from the 16th station of the red line. If you have a lot of luggage, it will be a bit tiring. We only have one backpack each, so we don't care about this distance. The room facilities are very new, with its own winery and supermarket. The decoration style and facilities are what I like. The breakfast and welcome snacks are really amazing. The service staff are very warm and enthusiastic. When I checked in, the waitress who received me was very patient to answer my travel questions and showed me the hotel facilities and things I need to know. It should be said that this is a satisfactory hotel. P.S. The sound insulation is also very good, which is my rigid need every time I stay in a hotel!

This is my first time in the Mount Fuji area. I booked the hotels pretty late so the price went up a little. But it was totally worth it. The hotel gave us free admission tickets to Fuji Q while we’re waiting for our rooms to be ready the day when we checked in. Fuji Q was huge- even if you’re not a rider you can still enjoy the fun atmosphere or just eat there. The weather wasn’t great but I think the park and the hotel made the trip still enjoyable. The room was very spacious and clean. If the weather was better, we should be able to see Mount fuji right from our window, and we actually did in one of the mornings there at 6AM! There’s an onsen at the hotel too. A great one. I love it. I will still want to return to this hotel if I ever want to go to Mount fuji or the lakes again. There’s a free shuttle bus to the lake station so it’s really convenient.

we booked this place 3 months in advance and yet the ones we wanted are already sold out. we settled for a different kind. The service here was immaculate. The course dinner and buffet breakfast was decent. We were unfortunate that during our 1 night stay here it rained and we could not see Mt Fuji. There is also a wine lounge and a drum show and bingo game at night.