Hotel Bintang 5 di Uttar Pradesh, India

Driver steals customer money!!! first of all, We had no big issues with Radisson Hotel Agra while staying there for three nights, but we have a story we like to share with future hotel customers to prevent what happened to us happens again to you. after Agra, our next destination is Jaipur, so we asked hotel travel desk to help us arrange car transportation to Jaipur, thinking hotel driver should be more reliable. the travel desk is working with agency called 707 Tours, and they booked a car and driver from Jaipur called Sameer-Travels. we requested stops before Jaipur, one is at Fatehpur Sikri, and second one is at Chand Baori stepwell. the first part of our journey was non-event, but at our last stop at Chand Baori, the driver told us bags were not allowed at the site, and he insisted that we have to leave all bags in his car and he would lock the car and it was safe for us. at the stepwell site, we noticed everybody else carried backpacks with no issue. after 20 minutes visit and back to the car, we noticed right away that our bags were opened and searched, we kept our money in three different places, and each place's money were missing some. the thief tried to make the steal un-noticeable but we noticed it right away. we confronted with the driver and he denied everything. we reported this to Radisson hotel, its travel agency and our hotel in Jaipur. We want to share our story so you will be more careful in your next India journey. I add two photos here for your reference.

Great location super hospitality as always. My three-night experience was comfortable, with well-maintained rooms and courteous staff. The dinner was good, featuring a variety of flavorful dishes.

This was our second stay after 2022-23. This time stay was disappointing primarily due to poor service management. On arrival, no one assisted in picking up or carrying luggage to the room. After check-in, I called for drinking water, but despite repeated follow-ups, it took almost one hour for water to be delivered to the room. Most of the hotel staff appeared to be completely occupied with managing a marriage ceremony and a conference being held simultaneously at two different grounds within the property. While events are understandable, regular in-house guests should not be made to suffer due to poor prioritization and staffing. What makes the experience worse is the pricing. The room tariffs are higher than reputed five-star hotels like the Taj in Agra, but the service standards fall far short of even basic hospitality expectations. I would think twice before choosing this property again.

Staying at ITC Mughal Hotel was an absolute delight! From the moment I stepped foot onto the property, I was greeted with warmth and impeccable hospitality. The ambiance of the hotel exudes luxury and elegance, with every detail thoughtfully curated to reflect the rich Mughal heritage. The room was spacious, meticulously clean, and adorned with luxurious amenities, ensuring a comfortable and indulgent stay. The dining experience surpassed all expectations, with a diverse array of delectable cuisines that tantalized my taste buds. The staff went above and beyond to cater to my every need, providing personalized service with a genuine smile. The hotel's lush gardens and stunning architecture provided the perfect backdrop for relaxation and exploration. Without a doubt, ITC Mughal Hotel has set the standard for luxury accommodations, earning my enthusiastic five-star rating.

Good things first 1. spacious rooms 2. Good breakfast buffet 3. swimming pool Need to improve things 1. the floor mats smells need to be cleaned. 2. the customer checkout services needs to be improved..I requested for a extension but just allow 30 minutes..need to provide better customer service. 3. customer baggage handling issues..too many people so the baggage counter denied to keep the baggage after checkout.

The hotel was clean, staff very friendly and helpful. Spa looked good although didn’t get a chance to use. We used the concierge to do the Taj Mahal & Red Fort visit and he was excellent. Got us in as one of the first without hassle. Also for a reasonable price. We also used their contact to get a taxi to Ranthambore and they were phenomenal. Great stay. Great people. Highly recommend.