Hotel Dengan sarapan di Aberdeenshire, Inggris Raya

My trip was totally ruined by the end/check out. Upon checking out they asked me to settle a £36 bill. I queried this as the previous night I ate in the Luna Dome but had paid the bill after my meal. I was advised by the receptionist that the drinks bill related to my first night's stay, where 3 drinks were ordered in the Titan Bar, then shoved a signed receipt in my face. The signature was not mine but it did have the same surname as my mum, who was also present for my weekend stay. It definitely was NOT my mum's signature but the receptionist clearly did not believe me, so as embarrassing as the whole situation was, with a queue gathering behind me, I had to bring my mum into reception to explain. My mum explained that she had not been in the Titan Bar, never mind order £36 worth of drinks! We were experiencing a chilled out weekend away with my 2 year old daughter, not on a boozy weekend. When queried why the bill was stapled to our room number, we were advised that due to the hotel being cashless, patrons simply sign a receipt and staff match it too guests who stay surnames! What!? So you merely play snap with bills and patrons surnames? If your a Smith/Jones, good luck, dread to think how many bills you'll be hit with. What was a lovely weekend away, was ruined in the last 5 minutes.

We stayed as a couple for 3 nights in an accessible room, the room was a good size and plenty of storage space, limited channels on the smart tv which was a shame, the mattress could be doing work being updated also as you could feel the springs through it. When I first saw the shower room I was pleased however after using it I formed a different opinion, the whole floor was sailing and became very dangerous trying to walk out over the tiles. I fell and luckily my husband was able to come and help me back up, if this was an elderly person or could be a very different scenario, the breakfast was absolutely fantastic and all staff were friendly and accommodating. I would stay again but not in M accessible room with tiles on the floor

Welcoming staff here who were very helpful and attentive to our needs. Food was a mixed experience with some enjoying their meal whilst other choices were rated as poor. The restaurant staff gave good service but breakfast was very overcooked. Beds here were ultra hard and the pillows were poor quality, flat and lumpy. We also had to cope with a route to the rooms where half the floor width was covered in plastic and pots catching drips from a leaky ceiling. Probably would not stay here again.