Hotel Dengan bar di Zhejiang, China

Kamar memiliki pemandangan indah dan sangat tenang. Bantalnya sangat nyaman untuk tidur malam. Kekurangannya saat ke sana sedang hujan, jadi kurang nyaman jalan-jalan di bar oksigen alami, di bak mandi tidak ada tas mandi sekali pakai, jadi bisa diperbaiki. Saya ingin minum di bar pada malam hari, dan bertanya kepada staf apakah bar buka sampai jam 8.30. Saya tidak tahu mengapa bar itu tutup ketika saya berjalan ke sana pada jam 7.30. Saya hanya bisa bermain dengan bebek liar di bar pintu sebentar... Ada buah-buahan selamat datang di kamar, makanan ringan gratis, dan kabin kepala pelayan Dia sangat sabar, menanggapi pesan dengan cepat, dan bahkan dengan hati-hati mengirimi kami beberapa botol air mineral di malam hari. Meminta taksi dari kamar juga sangat cepat, biasanya dalam satu atau dua menit. Namun, taksi itu berhenti berkali-kali di jalan dan entah kenapa terus berhenti. Sopirnya bahkan tidak menanyakan keberadaannya di mana pergi dan pergi. Pada akhirnya, dia harus berbicara dengan pengurus rumah tangga Xiaofang untuk segera mendapatkan taksi. . Ada banyak hewan kecil yang bisa kamu ajak berinteraksi dari dekat, Rakun kecil dan Humong lucu banget! Keesokan harinya cuaca cerah dan saya melihat seekor monyet kecil. Bibi saya membiarkan monyet itu pulang dan membujuknya. Untuk pertama kalinya, saya mengira monyet itu sedikit lucu. Sarapannya sia-sia. Jerapah yang disuruh front desk sehari sebelumnya tidak keluar untuk sarapan juga keluar. Agak pedas sarapan bersama burung unta dan jerapah...tapi tidak mempengaruhi kesenangan anak-anak . Sebagai seseorang yang sering mengunjungi hotel terkenal sepanjang tahun, saya akan memberikannya nilai 7 dari 10. 10 poin untuk kabin kepala pelayan. Berikan acungan jempol pada kepala pelayan. Akhirnya ketika saya hendak berangkat dan menunggu bus, saya menemukan dua buah bantal berjemur di dermaga batu pinggir jalan, berlumuran cairan berwarna putih, ini kesan yang buruk.

Beautifully located hotel, with great views and access to Qiandaohu. Amazing service by Intercontinental Experience Ambassador Klein, who was able to help with any requests needed. Children loved the services available including electric cars, train, indoor play area. The only area I would say needs some improvement is food choices for children. Very limited choices for what they could eat.

It was our second time in Kingdom Hotel and we plan to stay always there. The staff is really outstanding. They helped us to change our booking even after the cancellation period, because of the flight delay. Kelly, that can speak English, was incredibly nice, and she asked for a driver to collect at the airport our Apple power bank, without CCC mark, otherwise it would be retained by the authorities. When we returned to the hotel 2 days later, it was stored at the reception and we picked it up. We just needed to pay for the driver. We have no words for this kind gesture. Amazing! The staff really cares about the customers needs and puts themselves in their shoes. We will definitely come back to Kingdom Hotel.

My room smelled like cigarettes which is relatively normal for China, BUT! I asked for a non smoking room yet there is an ashtray, when I wanted to do my own laundry they tell me that they’ll do it and send it to my room. Over 12 hours later my laundry was still not sent to my room. It takes 1 hour to run a normal cycle, and nearly 2 hours to dry with low heat. Why did it take 3x the amount of time? And the toilet was not clean, these brown specks.

擁有非常漂亮、古典的圖書館，和非常和善、幽默的老闆。圖書館藏書豐富，輕音樂伴隨耳邊，燈光温和。還有書法和漢服體驗，但可惜時間太趕沒有試一試。住的房間有地暖、空調，地面開起來非常舒適。寵物友好（可以接受帶貓咪）。 非常感謝，祝生意興隆，春日勝意！

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

We booked our stay at the Four Points by Sheraton Hotel in Jiaxing, to celebrate my wife's Birthday, and to enjoy Dragon Boat Festival. The initial impact when entering the Hotel is good, the fragrance is pleasant, and the decor is modern and sleek. During the online booking process, I had some Special Requests ”Romantic Theme” for the room, the request, was promptly approved. Upon entering the Hotel, we were greeted by Sandy, at the front of House / Reception area. Her service was prompt and professional. She was friendly and informed us, that my wife would be receiving a cake for her Birthday. The check in process was efficient. We had the opportunity to briefly meet Edith, the Manager on duty. She was friendly and welcoming. The Birthday Cake and Fruit Platter, was delivered to our room, shortly after we checked in. In my experience, the ”Restaurant” is the ”heartbeat” of any successful Hotel. A restaurant with poor service and / or bad food, will surely lead to the demise of the business. Fortunately, that's not the case for the ”Eatery Restaurant” at the ”Four Points by Sheraton” in Jiaxing. The Restaurant's Staff are all very professional, and take pride in what they do. The Buffet Dinner is available, during the weekends, and is very reasonably priced (great value for money). The variety and quality of the cusine, is on International standard. Western and Chinese dishes, are professionally prepared, and served at this Restaurant. If I were to single out on special dish, it would most definitely be the ”Beef Wellington”, it was perfectly cooked and presented (the Best I have eaten, to date). Compliments to the chef/s in this regard. Special thanks to Tina, whom is always courteous, when I / we, visit the Restaurant. Infact, Tina is the reason for my return and stay at the Hotel, this time around. As she was most courteous and professional, during another visit to the Restaurant some time back. Thank you again, Tina. We would also like to thank Gary, whom provided superb service and courtesy, during the Dinner service. I could not help but notice, that Housekeeping were cleaning the rooms thoroughly. Their service should not be overlooked, as their hard work, ensure that the facilities remain on standard. Breakfast was excellent, with a superior variety of quality dishes and ingredients available. We can recommend the ”Four Points by Sheraton” Jiaxing, to all guests, foreign and domestic. We look forward to our next stay, and hope to enjoy many more special moments at this Hotel. See you soon.

This is a new hotel is a new tower so it does not feel old or dated. The decor is quite stylish and the reception desk were extremely helpful and professional with our early check in request and the switching rooms because the first two rooms we checked smelled of cigarettes. The robot delivery to your room for items such as takeout was a novelty we enjoyed. There were however a few things which took away from it being a truly world class 5 star hotel. Minor inconveniences: - The shower had a small leak every time we used it. The plumbing for the whole hotel seems to have not been to a good standard as evidenced by other reviews and the amount of new plumbing sealant applied to the sink - The amount of light switches and their placement. Some buttons didn’t work and some of the English labels did not correspond to their actual use. Major inconveniences - The cigarette smell in the first two rooms we checked. Cigarette smoke also leaked into our room in the mornings from neighbouring rooms. If you’re not going to enforce your no smoking policy then I suggest creating separate floors for smokers and non smokers - The quality of the bed was not 5 star. It was way too soft and sunken and reduced our quality of sleep - The hotel management should not pressure their staff to request guests write 5 star reviews. Chasing your guests on WeChat to ask for reviews is in no way professional I would suggest to the hotel management that they take their staff on a “work study” trip to the IFC Residence in Shanghai to learn how to accomplish true world class 5 star professionalism. The staff there don’t bother you unless you need them and I would happily write them a good review without being prompted.