Hotel Bintang 3 di Alabama, Amerika Serikat

Great location for our soccer tournament. Room was clean but one of the ladies at the front desk was rude to me both times I had to interact with her.

The Hilton Garden Inn in Orange Beach, Alabama, was a beautiful place! I liked the hotel layout. My favorite parts while staying there were collecting shells on their beaitiful private beach behind the hotel, leisurely riding innertubes on their ”heated river” behind the hotel and enjoying their delicious breakfast buffet. Every hotel employee we met was wonderful and helpful! I reserved a physicallyhandicapped room with island view. My only unpleasant part of my stay was the flooding from the handicapped bathroom shower that flooded the bathroom floor, into the front entrance to the room, even wetting the hall carpet. I reported it to the front desk, who thanked me for reporting it. They said it was because it was a handicapped room. I told them it didn't matter...if it was a handicapped room or not. I told them more care should have been taken considering it was for a handicapped person. What if I'd fallen on the wet floor and gotten hurt? Anyway, I liked the hotel but I don't recommend renting and reserving the handicapped room (#415) until these issues are corrected and the room, itself, is updated and this problem is completely corrected. Thanks! Rhonda Tippett

We wanted to stay in Irondale rather than Birmingham and although this property didn't have great or CURRENT reviews,the description said that it was renovated in 2024 and no other property had a better review. It was indeed updated in some areas and our room was very nicely appointed with new upholstery and modern furniture but it was not clean. There was a layer of dust (construction?) on EVERYTHING and long, dark hairs on the bathroom floor. The window glass was filthy. The freezer was so in need of defrosting that the door would not shut and we were unable to refreeze our flat ice packs. I would guess that no one has stayed in the room since the renovation and the room had not received a post-construction cleaning. The elevator was very dirty,noisy, and a bit scary to ride to the 4th floor. The regular clientele is obviously traveling construction workers. Staff was very friendly but unprofessional.

The hotel is nice. Not as nice as I thought it would be but its clean. The bathroom could use some updates and some new tile grouting around the tub. But not a bad or gross place. The AC was broken. The chillers were up and down, and no matter what I tried the room temp was getting hotter by the min. When I first checked in the room was 70° F. I set the AC at 67 and 20 min later it was 72°. A few others in the hotel told be they had to be moved to a new room. I did not stay they night, I left at 9pm. Too hot and humid. The staff was amazing and super helpful and understanding. The lady at the front desk deserves a raise. Because the staff was awesome I would consider trying the location again. (After they get the AC fixed)

説是4點才能checkin。我們三點多到也可以。

Upon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink stripe said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?