Hotel Bintang 3 di Puno, Peru

The hotel is dated, but the room was clean and the bed was incredibly comfortable. The hotel fails however when it comes to customer service. At breakfast there's no warmth or welcoming from staff. On my first night a lady had her laptop and money stolen from her locked room. The reception reaction was couldn't care less. On my last night I accidentally dropped a cup of hot tea and the cup smashed into pieces . The receptionist's first reaction was not, ”are you okay?” but rather...”you need to pay”! And pay I did, 5 soles!! These 2 incidents showed to me just how uncaring and money grabbing this hotel is. I would NEVER return and would certainly NEVER recommend. YOU HAVE BEEN WARNED!

Close to city center, warm room, fast wifi. simple breakfast but that's typical for Peru

Hôtel charmant, situé entre les places de Pino Park et la Plaza de Armas, à l'écart de la circulation offrant un calme absolu pour les nuits. Accueil très charmant et bienveillant. Chambres agréables, propres, spacieuses, avec espace de rangement pour les bagages, et radiateur! Très bonne literie, avec couvertures bien chaudes. Salle de bain propre. Eau chaude. Sèche-cheveux disponible sur demande. Petit-déjeuner en buffet. On y retrouve les basiques (pain, oeufs, avocat, fromage, jus de fruits, café/thé/lait), et des pancakes. Petit bémol sur le manque de variation d'un jour à l'autre. Très bon rapport qualité-prix compte tenu de mes avantages fidélité appliqués à cette réservation.