Hotel Dengan spa di Samarqand, Uzbekistan

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

Saya sangat menyukai hotelnya, tidak besar, tetapi sangat nyaman dengan renovasi berkualitas tinggi. Terletak di lokasi yang strategis di jalan yang tenang. 10 menit jalan kaki dari Registan. Kamar kami luas, dua kamar, dengan pemandangan halaman yang indah. Para administratornya ramah, mereka menghubungi sebelum perjalanan, mengklarifikasi rincian kedatangan. Pada hari kedatangan kami memesan sauna dengan kolam renang selama satu jam. Airnya dingin, Anda tidak bisa berenang dalam waktu lama (kami ke sana pada bulan Januari). Sauna dibayar 100 ribu per orang per jam, kolam renang dapat digunakan gratis. Setelah perjalanan panjang, kami menyukai pilihan ini. Kami hanya bertemu dengan tamu hotel lainnya saat sarapan, dan selain itu kami tidak bisa mendengar siapa pun, yang mana secara pribadi kami sangat senang dengan hal tersebut. Saya benar-benar ingin beristirahat dari kesibukan. Keuntungan lain berlibur di luar musim. Sarapan disajikan di gedung yang berdekatan di lantai dasar, dalam bentuk prasmanan dari pukul 7 hingga 10 pagi. Semuanya lezat. Banyak makanan panggang, buah-buahan, yoghurt, panekuk, kue keju, sosis dan berbagai jenis keju, buah-buahan kering dan kacang-kacangan, mereka menggoreng telur sesuai permintaan dan membuat kopi. Setelah sarapan yang begitu lezat, kami menikmati makanan kedua kami di malam hari. Terima kasih khusus kepada Dilya, dia memasak semuanya dengan sepenuh jiwa dan dengan ***a rumahan. Saya menyiapkan kotak makan siang untuk kami, karena pada hari keberangkatan kami tidak sempat sarapan (kami harus terbang lebih awal). Kami senang dengan perjalanan ke Samarkand. Saya merekomendasikan hotel ini.