The facilities seem a bit small for the number of guests that we were. The pool is very small. The food isn't that bad, it's just that they take down the buffet very quickly. I really liked the location, it is near a small square where they sell very good food.
Incredible place to spend family vacations or as a couple, it has all the amenities you can imagine including a slide, tennis court, gyms, spa and more !! Without a doubt, this is going to be the hotel of my preference every time I come to Acapulco. The food is also delicious and everything is of the best quality like the coffee and the services.
Normalmente el costo de la habitación doble es caro, sin embargo con el descuento por ser nuevo miembro en la aplicación Trip.com ya no fue tanto. Nos gusta ese hotel por la playa privada, el resto de las instalaciones son como en cualquier otro hotel de Acapulco y los alimentos son muy caros. Por lo menos, ahora, ya dan dos aguas de 250 ml de cortesía en cada habitación.
Las instalaciones son limpias.
Muy bien todo en el hotel, ac en la habitación que funciona perfectamente, agua caliente a presión, plancha, burro de planchar, cafetera TV, cumple bien con todo lo básico, la vista desde la habitación en el segundo nivel es excelente supongo que en el tercer nivel aún mejor y supongo que en el nivel 1 no es tan buena así que trata de contratar del segundo nivel en adelante, el restaurante hermoso pero un poco elevado el precio con respecto a la porción y la calidad de alimentos, tiene el teleférico a un lado puedes ir y venir al pueblo usándolo pero al bajar estarás a 15 minutos caminando o 5 en transporte público. Tiene estacionamiento gratis para tu auto, una buena alberca que no usé, y gym y tiendas que no usé pero que ahí están, la atención es buena aunque fue poco lo que tuve que tratar con el personal pero se ven atentos y dispuestos. En general mi experiencia es buena y volvería a este hotel sin duda, también me di cuenta de que se tienen habitaciones con puerta contigua así es que puedes contratar habitaciones juntas y comunicarlas de esta forma para familias grandes.
Hotel in an excellent central location, in terms of food they are good and they serve enough, I consider that the staff service is not the best, the waiters are very unfriendly and the customer service is terrible. The facilities are many years old and the furniture in the place is not very nice (it urgently needs furniture renovation), the obsolete elevators had to wait up to 40 minutes to go down, especially at check-in time.
The room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying.
The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience.
The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave.
The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed.
The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old.
The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day.
The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes.
The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.
The location is regular, as Taxco is a small town whose centre is easily accessible on foot. The breakfast is regular as well, nothing special, though, if it was not included in the tariff, I would prefer to have a breakfast at a restaurant around Zocalo. Of the negative impressions -- the room was quite poor: although big enough (two floors), the furniture was old and not functioning (no gas in the kitchen; a radio from the 1950s was there but it did not work). The inner yard is rather a contra, since it was full of families with kids near the hotel's waterpool listening loud local music all day round. The audibility was poor -- one can easily hear what is happening in a room next to it.
When you stay at Azul Ixtapa Grand All Inclusive Suites & Spa in Ixtapa, you'll be on the beach, within a 10-minute walk of Playa Azul Grand and Playa Carey. This all-inclusive property is 11.1 mi (17.9 km) from La Ropa Beach and 0.3 mi (0.5 km) from Sacrificio Beach.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at Flor de Agave, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 323 air-conditioned rooms featuring indoor private hot tubs and LCD televisions. Rooms have private balconies or patios. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.
Very Good
100 reviews
8.6/10
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GGuest UserThe location is regular, as Taxco is a small town whose centre is easily accessible on foot. The breakfast is regular as well, nothing special, though, if it was not included in the tariff, I would prefer to have a breakfast at a restaurant around Zocalo. Of the negative impressions -- the room was quite poor: although big enough (two floors), the furniture was old and not functioning (no gas in the kitchen; a radio from the 1950s was there but it did not work). The inner yard is rather a contra, since it was full of families with kids near the hotel's waterpool listening loud local music all day round. The audibility was poor -- one can easily hear what is happening in a room next to it.
GGuest UserWe stayed at La Casa Que Canta for our honeymoon. The hotel and accommodations couldn't have been better. Very romantic place. Tranquil with breath-taking views from everywhere - our room, the pool, the restaurant. The friendly staff provided fantastic service. Best of the best!
LLucas AguirreHotel in an excellent central location, in terms of food they are good and they serve enough, I consider that the staff service is not the best, the waiters are very unfriendly and the customer service is terrible. The facilities are many years old and the furniture in the place is not very nice (it urgently needs furniture renovation), the obsolete elevators had to wait up to 40 minutes to go down, especially at check-in time.
GGuest UserThe room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying.
The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience.
The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave.
The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed.
The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old.
The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day.
The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes.
The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.
GGuest UserThe facilities seem a bit small for the number of guests that we were. The pool is very small. The food isn't that bad, it's just that they take down the buffet very quickly. I really liked the location, it is near a small square where they sell very good food.
GGuest UserNormalmente el costo de la habitación doble es caro, sin embargo con el descuento por ser nuevo miembro en la aplicación Trip.com ya no fue tanto. Nos gusta ese hotel por la playa privada, el resto de las instalaciones son como en cualquier otro hotel de Acapulco y los alimentos son muy caros. Por lo menos, ahora, ya dan dos aguas de 250 ml de cortesía en cada habitación.
Las instalaciones son limpias.
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