Hotel Dengan spa di Rio de Janeiro (negara bagian), Brasil

After reading so many bad reviews about the hotel i didnt expect much. But exactly the opposite happened. Checkin went fast, room was big and clean, the staff was helpful and friendly. The location and view from the top floor exceptional. You cross the street and you are on the beach where they provide complimentary beach chairs, umbrellas and towels. On our last day Vitoria allowed us to keep our room until evening at no extra cost, bcs our plane didnt leave until eight oclock. We definitely will be back on our next trip to Rio.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

I booked JW Marriott Copacabana because, surprisingly, the price wasn’t much higher than nearby 3–4 star hotels. The location is truly premium, right on Copacabana Beach and the rooftop overlooks the entire beach, which is a huge plus. My room faced the inside of the building, so I had to keep the curtains closed the whole time for privacy, which made the room quite dark. That said, the room itself was spacious, clean, and comfortable. Staff were generally nice, but everything felt quite slow check-in, check-out, room service requests, and even housekeeping. Breakfast was good in quality but exactly the same every day. Getting a table in the morning was also frustratingly slow; at one point around 10 people were waiting, and it took about 10 minutes just to be seated. The rooftop views are amazing, but the design is honestly very awkward and outdated. The pool is at the back with almost no view, when it could easily have been a stunning infinity pool. The bar area felt cheap, and the thick glass panels and wide columns made it hard to enjoy the view or take good photos. The whole rooftop design felt very old-fashioned. Overall, the hotel feels stuck in time. It’s a bit sad, because with such an incredible location, a modern renovation could easily make this one of the best hotels in the world. For the price I paid, I was still satisfied, but it definitely didn’t feel like a true luxury experience.

This property has the potential to be amazing, but it needs a few key updates. The location is fabulous, the staff is excellent, and the restaurant is great both in terms of service and food quality. The room was spacious, and the balcony was unbeatable. If you only speak English, you can get by staying here because all of the staff speak excellent English. We encountered a problem when the showerhead broke off, but the repairman came reasonably quickly to replace it, and he was very polite and not disruptive. We ordered room service, and Dom Rio, the hotel’s restaurant, delivered it quickly. I had the filet which was cooked properly to the correct temperature (medium rare). My fiancé had the alfredo pasta which she liked a lot. The breakfast had a huge selection, and everything tasted good. The only thing keeping this hotel from earning top marks is the general state of much of the decor in the rooms. The curtains look shabby and dirty from moisture, and the wood of the cabinets is warped also. It is very hard to maintain a room that is constantly exposed to salt water and ocean breeze, but the materials chosen have not stood up to age. I would recommend staying here if you are interested in staying in Barra at a nice but reasonably priced hotel, but don’t expect the finest luxury. Expect a very large, fairly clean room with a comfortable bed and an amazing view.

Superbe boutique hôtel au cœur de Copacabana et à courte distance d’Ipanema Vues époustouflantes sur la mer Personnel exceptionnel de gentillesse  Chambre spacieuse et service irréprochable  Ne pas hésiter