Hotel Dengan spa di Rio de Janeiro (negara bagian), Brasil

After reading so many bad reviews about the hotel i didnt expect much. But exactly the opposite happened. Checkin went fast, room was big and clean, the staff was helpful and friendly. The location and view from the top floor exceptional. You cross the street and you are on the beach where they provide complimentary beach chairs, umbrellas and towels. On our last day Vitoria allowed us to keep our room until evening at no extra cost, bcs our plane didnt leave until eight oclock. We definitely will be back on our next trip to Rio.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

Hotel location was great, just off Botafogo beach (unfortunately you have to cross2 bust roads to get to the beach, but so does every other hotel) and 10 minutes walk to the Metro. Hotel breakfast was good and room kept very clean. Service from restaurant staff was exceptional.

El hotel tiene muy buenas vistas, excelente para la puesta de sol. Muy próximo a las playas, puedes ir dando un paseo a Lopes Méndez y así la disfrutas antes de que se llene de sombrillas. El único pero es que había en nuestra habitación como una plaga de hormigas grandes, cosa que comenté en recepción.

The hotel is located in a prime area in Rio de Janeiro, very close to Ipanema Beach, within walking distance. From there, you can easily reach the main beaches and attractions. Reception, check-in and check-out are very easy. The rooms are clean, with comfortable beds, good quality shower amenities (shampoo, conditioner and soap), clean towels and sheets. There are amenities for purchase in the minibar (beer, chocolate, water and soft drinks). There was breakfast included (in my reservation) and there was good quality Brazilian style food, including cheese bread. The staff was very welcoming and polite. It is a very good hotel with a fair price.

The room lacked basic amenities — no duvet or blanket, broken toilet, no hot water, and a phone that didn’t work. The WiFi and TV barely functioned, the ceiling was under construction, and the room had no view with a window that opened only a sliver. The door also locked itself and the key card stopped working. The hotel was overcrowded — there was no space to enjoy the pool, and breakfast was a letdown with no vegan options at all. Add to that loud construction noise for long periods and this stay felt more stressful than relaxing. Definitely not worth the price or the stars.