I stayed at this hotel over a weekend, and it was completely sold out (fully booked). Having lived in Nanjing previously, I know this hotel is quite famous, but I honestly cannot understand the five-star rating.
The room wasn't dirty, but it was incredibly poorly maintained. The lobby is gorgeous, and the first-floor restrooms gave me the impression that the whole place would be pure luxury, but the room itself was, at best, a three-star experience.
The issues were clear: The wallpaper was peeling, the furniture was scuffed and worn, the ceiling was very dirty, and the sink was separating from the counter. The hotel needs a massive, urgent renovation to truly justify calling itself a five-star establishment!
The location is excellent, and I have no complaints about the cleanliness. The front desk staff was very cordial and polite. However, I sent a message via the Ctrip app before my stay, and it was never answered.
Upon arrival, we were offered an upgrade to a ”lake view” on the 23rd floor. Frankly, it was nothing special. The windows were not exactly clean on the outside, and the view didn't impress me. I appreciate the hotel for the upgrade, but much more improvement is needed.
Hotel prices in Nanjing are quite high, especially the weekend I stayed due to the marathon. However, paying 355 yuan for a ok hotel was not worth it; I should have spent a little more for a place with newer facilities and better aesthetics.
I've stayed in many hotels across China, and I can guarantee this one is nowhere near a true five-star rating.
I thank the kind staff for their service, but the management needs to address the urgent maintenance issues.
P.S. Oh, and for those who don't speak Chinese, watch out for those master switches! (Last pic) I pressed one before bed and all the lights went off, and I thought, ”Wow, that's handy! One switch to turn off everything in the room, I like it.” Turns out, that switch didn't just turn off the lights—it cut all power to the room. So, our phones were completely dead when we woke up in the morning! 🤡
Hotel dengan taman ber***a Suzhou yang indah, terhubung dengan kawasan bersejarah Panmen. Anda bisa menghabiskan setengah hari menjelajahi hotel dan kawasan ini, baik siang maupun malam pemandangannya sama-sama menakjubkan. Interiornya luas dan megah, dengan desain dan dekorasi modern Tiongkok. Peradaban Tiongkok, termasuk lukisan kuno dan karya seni lainnya, terpampang di area umum, koridor, restoran, dan kamar. Pemandangan dari jendela sangat indah. Fasilitas hotel lengkap, termasuk kolam renang, pusat kebugaran, SPA, klub anak-anak, serta restoran Tiongkok dan Barat. Area hotel sangat luas, dengan taman ber***a Suzhou, paviliun, dan jembatan kecil tersebar di sekitarnya. Terawat dengan sangat baik, bersih, dan terang. Mulai dari staf di lobi depan, kafe, hingga kamar, semuanya sopan, ramah, dan profesional, membuat Anda merasa seperti di rumah! Pilihan sarapan prasmanan juga berlimpah. Ini adalah kunjungan kedua saya, sangat direkomendasikan! Terima kasih atas layanan yang hangat dari hotel, semoga bisnis hotel semakin maju dan banyak tamu yang berdatangan!
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Hotel yang sangat berkelas tepat di sebelah taman Makam Kaisar Ming. Kami mendapat peningkatan ke Kamar Eksekutif, kamarnya sempurna. Bak mandinya sangat kecil dan pendek, ini yang terkecil yang pernah saya lihat, tetapi saya berencana untuk menggunakannya. Secara keseluruhan, pengalaman yang luar biasa! Sangat direkomendasikan
Hotel dekat Area Stasiun Kereta,Wuxi34.4% pengunjung memilih area ini
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Ini adalah hotel paling tidak profesional yang pernah saya tempati dengan kisaran harga serupa. Awalnya bagus. Saya disambut dan diantar ke kamar saat check-in. Petugas resepsionis yang ramah menawarkan untuk membawakan tas saya dan membawakan teh sore ke kamar saya. Kemudian semuanya mulai memburuk. Tidak ada layanan sama sekali di malam hari meskipun mereka mengatakan ada layanan 24 jam. Wanita di resepsionis sibuk dengan ponselnya dan tidak menyadari apa yang terjadi. Ruang laundry benar-benar gelap, mereka tidak menyalakan lampu untuk tamu. Pria di resepsionis tertidur di sofa dengan selimut menutupi seluruh tubuhnya termasuk kepalanya. Mereka menempatkan mesin cuci rumah tangga biasa di ruang laundry. Mesinnya kecil dan membutuhkan waktu setidaknya 2,5 jam untuk mengeringkan satu potong pakaian. Satu jam untuk mencuci. Perusahaan ini tidak memahami bisnis perhotelan dan keramahan. Wisatawan tidak punya waktu untuk menghabiskan 3,5 hingga 4 jam untuk mencuci pakaian. Untuk mempertahankan harga yang rendah, mereka tidak menyalakan lampu atau memiliki AC sentral di area umum. Oleh karena itu, kamar tidak memiliki AC meskipun Anda menyalakannya. Saya mengerti Anda perlu menghemat pengeluaran untuk mempertahankan harga rendah, tetapi Anda tidak seharusnya membebankannya pada tagihan listrik kepada tamu Anda. Anda tidak ingin membuat mereka tidak ingin menginap dan merasa tidak disambut karena staf layanan Anda tertidur, bermain ponsel, dan Anda membiarkan lampu mati! Itu juga tidak aman karena pengantar makanan datang di tengah malam.
Hotel dekat Xinjiekou Area (Pusat Kota),Nanjing1.6% pengunjung memilih area ini
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Untuk merayakan ulang tahun pernikahan orang tua saya, saya mengajak mereka ke Nanjing dan memilih Jinling Hotel Nanjing. Terletak di jantung kota, hotel ini sangat dekat dengan segala hal. Sebelum check-in, Mengmeng, pelayan hotline VIP, menelepon dan menambahkan saya di WeChat. Saya memberi tahu dia semua persyaratan kamar saya, dan dia berusaha semaksimal mungkin. Mengmeng, pelayan hotline VIP, membuat reservasi untuk saya di Restoran Meiyuan. Xiaohu dan Xiaoqi dengan senang hati menyajikan teh dan menjelaskan hidangan khas secara detail. Pelayan bahkan menyediakan bantal buckwheat yang nyaman! Manajer resepsionis Zhang dan Xiaoxing juga sangat ramah dan penuh perhatian, bahkan mengatur perpanjangan masa inap saya! Jinling Hotel benar-benar sesuai dengan status bintang limanya!
Hotel dekat Xinjiekou Area (Pusat Kota),Nanjing1.6% pengunjung memilih area ini
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Hotel ini sangat dekat dengan Stasiun Kereta Bawah Tanah Zhujiang Road. Lift di lantai dua dapat langsung menuju stasiun kereta bawah tanah, yang sangat nyaman untuk bepergian. Staf layanan hotel memiliki sikap yang sangat baik. Sehari sebelum check-in, staf layanan menelepon untuk memahami kebutuhan para tamu dan memberi tahu mereka tentang lokasi spesifik hotel. Kami juga meningkatkan kamar secara gratis pada hari check-in. Kamarnya besar dan secara keseluruhan terasa nyaman. Saya akan terus memilih hotel ini ketika saya pergi ke Nanjing di masa depan.
Hotel dekat Area Danau Taihu,Wuxi1.9% pengunjung memilih area ini
The Wuxi Taihu Hotel (Wuxi Taihu Fandian) is a garden style hotel located near scenic Taihu (Tai Lake) and a number of the area's popular sights. Over 250 guestrooms are complemented by an assortment of luxury villas. Each is equipped with international direct dial telephone, satellite TV, in-room safe and internet access, and many afford spectacular views over Taihu. A range of restaurants, bars and banquet halls serve a rich variety of dishes and drinks. The Taihu Hotel's function hall is equipped with an advanced audio visual system.Guests can also make full use of recreation facilities including an indoor swimming pool, gymnasium, sauna and massage center.
Istimewa
6958 ulasan
9,6/10
Harga mulai dari
€56
per malam
Periksa Ketersediaan
Lihat Semua Hotel dengan Kolam Renang di Jiangsu
Telusuri Ulasan Pelanggan untuk Hotel di Jiangsu
Lihat semua
9.4/10
Luar Biasa
LLilly BKHotel dengan taman ber***a Suzhou yang indah, terhubung dengan kawasan bersejarah Panmen. Anda bisa menghabiskan setengah hari menjelajahi hotel dan kawasan ini, baik siang maupun malam pemandangannya sama-sama menakjubkan. Interiornya luas dan megah, dengan desain dan dekorasi modern Tiongkok. Peradaban Tiongkok, termasuk lukisan kuno dan karya seni lainnya, terpampang di area umum, koridor, restoran, dan kamar. Pemandangan dari jendela sangat indah. Fasilitas hotel lengkap, termasuk kolam renang, pusat kebugaran, SPA, klub anak-anak, serta restoran Tiongkok dan Barat. Area hotel sangat luas, dengan taman ber***a Suzhou, paviliun, dan jembatan kecil tersebar di sekitarnya. Terawat dengan sangat baik, bersih, dan terang. Mulai dari staf di lobi depan, kafe, hingga kamar, semuanya sopan, ramah, dan profesional, membuat Anda merasa seperti di rumah! Pilihan sarapan prasmanan juga berlimpah. Ini adalah kunjungan kedua saya, sangat direkomendasikan! Terima kasih atas layanan yang hangat dari hotel, semoga bisnis hotel semakin maju dan banyak tamu yang berdatangan!
TTamuNow, I can sit here and tell you that we’re staying in an eco-friendly hotel that even though you’re inside its high glass windows gives you an outdoor vibe. I can even sit and talk about the saline pool, its state-of-the-art gym and list all the amenities; and I can even talk about the number of rooms and the fact that as we speak there’s an international summit going on here.
Somehow that won’t speak about my experience here at this hotel. Elements (by Westin) Suzhou Science & Technology Town does have all of the above BUT what I love about this hotel is its Staff. I love the fact that they seem to be always be here. I somehow believe that they live onsite because they’re always around.
In the morning, even before I enter the Salon I hear, “Nǐ hǎo Marsha” from the Breakfast Host, followed up by the nice lady in the Salon, smiling at me and ushering me to the coffee machine, while handing me my 2 brown sugar packs. She knows my morning habits so quickly. Not only that, because they knew Peter was missing from my breakfast table for a few mornings, they now signal to me with take away containers for Peter, to have his breakfast in the room.
When we need to go anywhere the young ladies at the Front Desk (no matter which Shift) are always either asking us where we need to go so that they can call a CASH taxi to get us to our destination. One of them even came with me one day to the Bank of China’s ATM and sat in the taxi while I went in and conducted my business and accompanied me to the Campus to visit Jon-Marc. Yesterday, one of them even used her own Didi account to get us transportation back to the hotel and we reimbursed her (and walked away while she was trying to give us back our change because we knew she wouldn’t have taken the Tip as is their custom). How else could we have shown her how grateful we were for her kind gesture?
Then there is Simon Jiang, the General Manager, who speaks perfect English and is always there to assist and offer suggestions of things to do and places to go. Simon was the one who actually explained to me that you can’t just walk into a pharmacy and get anything without a prescription. What I can tell you is that even though he is the GM he is always on hand assisting the staff with their work. Even though there is a clear hierarchy here, he takes off his jacket and assists in the kitchen, you can sometimes see him helping the older ladies bring out the heavy equipment (if needed) when they’re cleaning the floors, clear tables, etc.
Or Alex Ju, the Assistant General Manager, who accompanied Peter and I to the hospital and stayed and spoke with the doctor and the international insurance department on our behalf (in Mandarin) to make everything a little easier for us.
These people are the ones who have made my stay here memorable and I can honestly say that its because of them that I would recommend Elements by Westin in Suzhou to ANYONE who wanted a place to stay without hassle and with a host of helpful, courteous, friendly staff. It has been my pleasure having encountered such warm, friendly, delightful and gentle human beings.
SSpongebobsquarepantsFive-Day Stay in Nanjing
Check-in Experience
We arrived early at around 6 AM due to the difficulty of booking train tickets during the holiday season. Although check-in was at 3 PM, the staff kindly accommodated us with an early check-in for an additional fee.
Accommodation
We stayed in two types of rooms during our visit:
Single Room - Spacious and located in a peaceful, quiet area of the property.
RV Room - Situated near the camping area where families and friends gather around a large bonfire for singing, BBQ, and games.
**Ratings**
Staff: 8/10 - Friendly and accommodating throughout our stay.
Shuttle Service: 10/10 - The driver was exceptionally pleasant and always smiling. Since my daughter has asthma and walking long distances is difficult for her, we frequently requested shuttle service between locations. This was especially helpful as ride-share drivers typically drop off at the entrance, which is quite a walk from the rooms and facilities.
Breakfast: 10/10 - Excellent variety of traditional Chinese dishes. They were accommodating when my husband requested takeout.
Cleanliness: 10/10 - Both rooms were clean, including the beds, towels, and bathrooms. As my daughter’s asthma is triggered by dust, I was pleased that the rooms were clean enough that she didn’t experience any sneezing or symptoms. We all slept well for the entire five days.
**Things to Consider**
It’s highly recommended to have your own car, as the property is quite far from the city center.
If you enjoy nature and outdoor activities, this place is ideal. Activities include:
- ATV rides
- Fishing area
- Playground (note: adults are charged rather than children, so it’s more economical for only one adult to enter)
- Small animal area featuring rabbits, ostriches, and llamas (15 RMB entry)
- Train ride (30 RMB)
The coffee shop has a wonderful atmosphere and aesthetic appeal, making it popular for photos. The property itself is spacious and perfect for leisurely walks. There’s also a temple nearby, approximately 20 minutes away by car.
**Challenges We Faced**
My daughter developed a fever and experienced diarrhea during our stay. When I called the front desk for help, the staff member wasn’t very accommodating and suggested my husband go buy medicine. This was difficult for us as foreigners who don’t speak the language well. I felt sad and helpless, especially when we couldn’t get any taxis or cabs to pick us up. We wanted to take her to the hospital, but no cabs were available.
However, the next morning, a staff member spoke with me who was extremely kind and accommodating. They even offered to drive my daughter to the hospital, which I declined because we needed to catch our train and she was feeling better after taking medicine. They drove us to the South Railway Station and thoughtfully gave my daughter bags and drinks. It was a very kind gesture that we truly appreciated.
Hotel di Ginkgo Lake-Shitang Bamboo Sea-Putang Scenic Area, Nanjing
Harga per malam dimulai dari:€20
9.6/10
Istimewa
NNFFSluzhiqianSongmaoju adalah hotel butik yang diubah dari bangunan bata dan kayu tradisional ber***a Suzhou. Rumah tua ini dibangun pada tahun 1745 (tahun kesepuluh pemerintahan Kaisar Qianlong), memiliki sejarah hampir 300 tahun, dan pernah menjadi kediaman keluarga Pan pada akhir Dinasti Qing. Terletak di bagian tengah Jalan Pingjiang, hotel ini menawarkan tempat peristirahatan yang tenang di tengah hiruk pikuk kota. Struktur interior dan dekorasinya memiliki pesona klasik rumah besar Jiangnan, memberikan pengalaman menginap yang unik.
Pelayanan hotel sangat memperhatikan detail, mewujudkan ***a Suzhou yang lembut dan elegan. Sambutan hangat, bantuan antusias dengan bagasi, dan sentuhan perhatian lainnya membuat tamu merasa seperti di rumah sendiri. Secara khusus, Xiao Xu di meja resepsionis sangat membantu kami, membuat kami merasa seperti di rumah sendiri.
Fasilitas hotel lengkap dan berkualitas tinggi. Kami menghargai alat penjernih air, dispenser air panas dan bersih, sikat gigi ber***a, dan berbagai macam sup manis, buah-buahan, dan camilan larut malam setiap hari. Seprainya juga sangat bersih, lembut, dan terbuat dari katun murni, sehingga sangat nyaman.
Sarapan sebagian besar terdiri dari menu tetap yang dilengkapi dengan prasmanan, menawarkan pilihan hidangan Cina dan Barat. Pastikan untuk mencoba kue kacang hijau dan puding tahu es.
Terdapat banyak tempat wisata di dekat hotel, seperti Jalan Pejalan Kaki Pingjiang, Jalan Guanqian, Jalan Qilishantang, Taman Humble Administrator, Bukit Harimau, dll. Awalnya kami memesan untuk dua hari, tetapi kemudian memperpanjang pemesanan kami selama dua hari lagi. Di satu sisi, akomodasinya nyaman, dan di sisi lain, kami tidak punya cukup waktu untuk mengunjungi tempat-tempat wisata tersebut. Namun, pengalaman ini melebihi ekspektasi kami!
Hotel di Guanqian Street Area (Pusat Kota), Suzhou
Harga per malam dimulai dari:€164
9.5/10
Luar Biasa
GGreat Traveller💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away.
💯The location is great by the lake and near the Tianmu Lake scenic park.
💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry….
❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning.
❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud.
❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them.
❌not suitable for those with difficulty walking or elderly. ideal to have your own car.
🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel.
🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole.
I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.
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