Hotel Dengan parkir di Lincolnshire, Inggris Raya

Arrived in the first room to find what looked blood on the floor in the room. Promptly changed via reception. Air conditioning on our floor was broken and fixed on the second day but a bad night due to hitting 26 degrees in the room and an extremely hard and uncomfortable bed New topper fitted and a sheet and fan left by housekeeping made for a better second night's sleep. The new room had a bouncy floor in the bathroom due to the grouting being broken and missing letting water in. Both rooms had sinks that where crazy cracked and with black in the cracks Shower leaked on the hose Some channels not available on the free view tv Power cables where exposed on the wall lights Corridor carpets are tired and dirty with lots of black marks and bleach spots from housekeeping The window in the rooms where tiny and the room lighting is quite poor Breakfast was fine usual continental and fried available With fruit yoghurt lovely view of lincon Enjoyed the stay once the room was sorted and changed But I did expect better and would have preferred not to have complained

Staff were good at check in and were polite, however when another guest caused us problems and I could have escalated it a lot further, the staff didn’t really want to know or seem to care, weren’t helpful or very empathetic I had to contact trip to get resolved. It ruined the weekend away and it made me want to also leave early it really wasn’t a great time away. It was well located and had a fuel station nearby which stocked plenty of food choices and a Greggs even ! Location was good for transport ample parking too. The cleanliness was overall a 50/50 there was dust where perhaps there shouldn’t be lampshades top headboard, was a tad dated but functional, and the bed was comfy. Bathroom was overall ok, modern in some areas others lacking a bit and looking tired. Breakfast wasn’t too bad, but some bits I found weren’t to my own taste the bacon was odd to me but being a buffet type Ijust didn’t have it again, they did have pastry’s, cereal toast and condiments with drinks like juice, water tea coffee etc.

The staff were friendly and the actual hotel was quite elegant. The grounds were amazing, and there were plenty of lovely places for photos with colourful flowers. We ate dinner in the hotel and the presentation of the food and the quality was excellent. The steak was cooked to perfection. The mushroom risotto wasn't quite as good as it had some crunchy bits of rice in it. It needed about 10 minutes longer on a slow heat, and then it would have been perfect; as it wasn't that hot either. This hotel boasts that it has a spa, swimming pool, and lots of different spa room experiences. Normally, when you use the leisure facilities connected to the hotel that you're staying in, they provide towels free of charge. Not this one. We walked over with our swimwear and room key card to be told that towels were £1 each. We explained that we didn't bring a wallet, money, or a phone to pay with. We asked if they could charge it to our room. They couldn't!! They said that you can use the one in your hotel room or walk back to the hotel reception and they'd give us them. Not helpful at all. Then, we went in to find the two foot spa's didn't work, and when I said it to the leisure centre manager, his reply was ' I know as I reported them last week'. But not a sign on them to say that they weren't working! Overall, the hotel needed a bit of a spruce up; but they made up for it with friendly staff. We paid to play a 9 hole game of golf and the staff in the golf shop was amazing.

We had a wonderful stay here previously and so returned for a night. This time it wasn't quite as pleasant. The toilet seat in the bathroom had a big crack in the lid and was more than just loose in the sense that it almost came off when sat on. The shower curtain was mouldy and uncleaned mirrors and cobwebs. The staff were all very pleasant and the bar and restaurant area were lovely. I did use the toilets at the bar. One was taken and the other 2 cubicles were soiled so maybe not checked as often as required. Overall the room was warm and there was lots of storage space and a nice big bed. It wasn't unpleasant although I'd not be as keen to return again as I was last time.