Excellent hotel staff very helpful as arrived late and kitchen was closed but they nicely offered to cook me a pizza breakfast good very clean good parking nice bar
Had a lovely stay here and they even added a nice little touch as we had just got married. Only downside was that there was no bottled water provided in the room. Breakfast was lovely and the staff were really friendly and welcoming.
Hotel near Sheffield City Center,Sheffield100% of visitors choose this area
OOpal Hui2022.08.06
I am Benny Mok(the register name is WAI-FU MOK), spent three days there at ROOM 211 from 31/7/2022 to 2/8/2022 in summer & I found that all the facilities in the hotel were superb & I was highly satisfied. The only shortcoming was there was a long weird sound when flushing at the bathroom. There might be some problems in the toilet bowl hose.
Otherwise than that, I highly recommend this hotel cuz all the staff members at the hotel ARE SUPER FRIENDLY, welcoming, cheerful, caring including the housekeeping ladies !
Last but not least, the receptionist ~KARRA RIPPON. karra was the most patient, helpful, amicable , devoted, loving, thoughtful & caring staff member over there & there is no doubt about that! Would you mind sharing this inspiring message with this excellent receptionist and tell her that the inspiring message was from a HONG KONG IMMIGRANT FAMILY ? Many thanks & I owe you one!
Most authoritative evaluation:
No mineral water is provided, no disposable toothbrushes, slippers, toothpaste, the room is very cold and no heating! There is no stairs on the second floor! Because there are more things, it is very tired when moving, and then there is very little toilet paper, basically no new ones!
We stayed in March 2024 had a good experience then, but this visit last weekend 11th May 24 was very disappointing we found the room dirty with insects crawling around under the bed, we asked to change room which we did but found the same problem which i pointed out to the night receptionist, he came up with a 3rd room clean luckily at midnight, now very tired we slept well and spoke to reception at check out who offered us a complimentary Breakfast which was nice but doesn't make you want to return again if the rooms are presented to you so dirty please see photos i did write to the hotel manager on 13th May but as yet have received NO reply
The hotel is conveniently located just outside the city centre. The staff are most professional and helpful, and keen to make one's stay as comfortable as possible. The building itself, however, is old and badly in need of a complete upgrade to bring it up to modern standards. The room was clean but scruffy wit9h chipped paint,, and fixtures and fittings stuck firmly in the 1970s. The bed was acceptable but the sprung mattress bore witness to its antiquity and should be replaced with a modern foam mattress.
Ideal location to an event we were attending at the Don Valley bowl. Both guys on reception very helpful.
Parking onsite which was great. Allowed us to check in early as we needed to attend an event.
Room was clean and smelt clean also. Decorating and furniture was dated, but this didn’t affect our stay.
There was a constant noise, possibly in the pipes… but it was something we got used to.
I would stay again as it was reasonably priced, considering hotels closer to our event was 5 times the price.
Thank you 🙂
Nice clean hotel, spacious room, comfortable bed, everything you need. I had an issue with the radiator on the first night as it just wouldn't turn off, this was quickly sorted once I told a member of staff.
On my last night I couldn't get into my room with the keycard, it was already gone midnight so I was tired and just wanted to go to sleep, It took 2 trip's to reception from the top floor before this was resolved which left me quite annoyed.
On my last morning I paid for breakfast, It was a little disappointing, very basic selection on the continental side and the sausages were very poor quality and couldn't eat. There is however a Toby carvery across the road where I had breakfast the day before at a cheaper price, I would recommend going there instead
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113 reviews
8.1/10
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7.5/10
GGillyBA great hotel in a good location for visitors to Sheffield. The advantage of staying slightly out of the city centre for free parking and a peaceful location. The rooms are clean, spacious and quiet in lovely grounds. We had 4 rooms with our party which were booked at a reasonable price and 2 were upgraded on arrival which was a bonus. The staff were friendly and welcoming especially the lady on reception. Would happily stay here again
SStephBarA wonderful hotel situated on the beautiful Doncaster Racecourse. Staff were so polite and helpful when needed. Couldn’t have asked for a better stay.
KKOS24I stay at the Jonas every few weeks when I’m in a Sheffield for work. It’s not fancy and the rooms are small, but they are clean and the location is great - close to the uni and hospital. Outside noise is hit and miss - it’s in the student halls of residence so it can be loud. But it’s great to have a kitchen available and the staff are very nice.
MMengskyI wouldn't consider this a good stay, as I encountered several issues. First, the check-in process was a hassle since this hotel doesn't have a front desk. I spent hours calling the hotel, facing either ”Line busy” or no response after a long wait. If it wasn’t for Trip.com's customer service finally connecting with the hotel, I wouldn’t have known what to do. Second, the wooden door in my room was difficult to close; it required a hard push and made a loud ”bang.” The glass sliding door of the shower room was also problematic, it fell out on my first pull, and I'm certainly not strong enough to break a door with just one pull. Lastly, and most frustratingly, was the toilet paper situation. It was my first time encountering a toilet without a single roll of paper. I can't imagine what I would be if I hadn't brought my own in my bag that day. On a positive note, the room was well-equipped with a fridge, oven, heater, toaster, and even an iron, which suggests the hotel might have been quite good when the things are all good a few years ago, but not now.
LLara FayeNice clean hotel, spacious room, comfortable bed, everything you need. I had an issue with the radiator on the first night as it just wouldn't turn off, this was quickly sorted once I told a member of staff.
On my last night I couldn't get into my room with the keycard, it was already gone midnight so I was tired and just wanted to go to sleep, It took 2 trip's to reception from the top floor before this was resolved which left me quite annoyed.
On my last morning I paid for breakfast, It was a little disappointing, very basic selection on the continental side and the sausages were very poor quality and couldn't eat. There is however a Toby carvery across the road where I had breakfast the day before at a cheaper price, I would recommend going there instead
RRyan WindsorRobin, on the reception desk, was very professional and friendly and gave me a very warm welcome and a great first impression.
The hotel, being directly attached to the Winter Garden, has a great central location and is less than ten minutes by foot to the train station (which is all wheelchair and suitcase accessible).
All the breakfast staff were also attentive and helpful even early in the morning.
GGuest UserWe were issued keys that failed to open the door forcing us to make our way back to the front office. Our room, by the way was last on a long corridor on the upper floor of an extended wing if you can picture that. We booked (and paid for) a room for three but upon entering, the extra bed was not made up. Tried to call every number on the house phone but none was answered which meant another long walk to the front office, again.
When we found the drain in the shower clogged I was hesitant to complaint to avoid further disappointment but I did anyhow and true enough - nothing was done.
I must admit the hotel had one of the widest selection of tea and coffee (and chocolate drink mix) I've seen in a hotel room. I appreciated the coffee but unfortunately, restocking was only done once throughout our 4 night stay. I wonder if this was to be expected.
Double Tree is a respectable brand (at least in my part of the world) but I don't understand what could have gone so wrong with this one.
GGuest UserThe hotel was not easy to find but the staff did assist us promptly. There was an issue up with the accommodation, upon reporting this our accommodation was upgraded immediately. There stay was good. The food was excellent. The only thing I will say is that the cleanliness of some of the rooms, need to be addressed and also the maintence needs to be addressed also.
GGuest UserThe hotel room was small but perfectly ok. It was very clean and the single bed was very comfortable and warm. The room was also quite warm and cosy. There was an excellent shower that was quite strong. There was a small wall mounted television also but the volume was fixed a little bit low and I could only just hear it. The only complaint I had was the lack of hot drinks. There was no kettle or tea and coffee or even a glass for water. Other than that my stay was very good.
WWeiNice and clean big room for a couple. In particular, I found the bedsheets, toilet and carpet nice and clean. Good central location. It was also the first time in my many travels I found a heated towel rail in the shower room/toilet that actually worked, meaning for the days we stayed there our towels stayed dry.
Lots of parking spaces at the front and back of the building at £9 per day. I also quite liked the traditional building style, including stairs inside - definitely different from many cheap modern hotel buildings relying on cheap lifts.
Finally, the receptionists at the reception were all excellent - professional and friendly and very helpful in meeting our needs, such as providing extra tea bags and milk and information on walking around the area.
Happy to recommend and stay there again.
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