It's really nice to stay here, with beautiful scenery, spacious rooms and a great Michelin restaurant.
We checked in on September 27th. The woman who greeted us at the front desk, Charmy, was very helpful. The person who helped with our luggage was also very friendly. I would give it 5 stars.
The only issue was that we encountered some issues at the Western Gate on the afternoon of September 28th. The man who helped with our luggage, Zed, was not very attentive and helpful. He was the reason for the deduction of points.
Will I book this hotel again. Definitely NOT.
The room is the most ordinary ***/**** star hotel room with any sign of luxury. Just Traveloge or Premier Inn on steroids.
Ordinary bathroom (yes, in marble but like typical bathroom) with bath tube, but without any elegance. Simply bath against the wall, with corner shower.
Big bed, with pretty hard matress. Good: wireless charger. A few information channels in English.
And extremely expensive breakfast for about 400 yuan - which is simply rip of in China.
**
No, ever gain.
When I arrived at the hotel earlier than the check in time, GRO Jessica welcomed me with a big smile and assisted with luggage storage. Learning that this was the first time I visited Macau, she gave a warm introduction to the hotel, and recommendations to local attractions and food. She also coordinated with FO Castle to give me a room upgrade. I was surprised that she remembered my name and greeted me every time she saw me during my stay. Her hospitable personality is one of the reasons why I will choose to stay with Sofitel Macau again.
FO staff member Castle was also exceptionally helpful and efficient. He helped me to check in quickly and provided clear answers to my questions.
During my stay, I had a spa treatment, and dined at hotel restaurants, and the services were superb.
I would highly recommend Sofitel Macau for its excellent services, great location and room cleanliness.
The hotel boasts an excellent location, right next to Fisherman's Wharf, opposite Sands Casino, and very close to MGM, making it incredibly convenient for exploring the area. It features an in-house Chinese restaurant that serves great food, with a special discount for hotel guests. Our suite was very spacious; despite being a corner unit, there was a water dispenser conveniently located right outside the door. The one-bedroom, one-living room, two-bathroom design was a pleasant and unexpected surprise. While dedicated USB charging ports were not available, there were convenient power outlets by the bedside for charging devices.
I stayed for 6 consecutive days. The breakfast was excellent, offering 3 types of eggs and 5 kinds of noodles, with orders placed conveniently by scanning a QR code. Downstairs, I enjoyed the Jiangsu, Zhejiang, and Shanghai style crab porridge and some lively street food BBQ, both really tasty. San Miu Supermarket offered great value for money. There's also a Feng Supermarket downstairs where their Oden included freshly cooked boiled cabbage for 5 AUD – absolutely delicious! At the nearest fruit and vegetable store downstairs, durian was 19.9 MOP per jin; I bought a delicious one for 98 MOP. You really should trust the staff there; he's excellent at picking them. The hotel is conveniently located just a few minutes' walk from Grand Lisboa, Wynn Macau, and MGM Macau.
Recently stayed at Golden Dragon Hotel in Macau and had a pleasant experience overall. The hotel is conveniently located near the Macau Ferry Terminal, making it an excellent choice for travelers arriving by ferry. It’s also within walking distance to some local attractions and casinos, which adds to the convenience.
The room was clean, spacious, and well-maintained. It offers comfort and functionality. The bed was cozy, and amenities like the mini-fridge, toiletries, and fast Wi-Fi made the stay comfortable.
The staff were polite and efficient. Check-in and check-out were smooth, and any requests were handled promptly. The hotel also has a few on-site restaurants, offering a good variety of Chinese and international dishes. I particularly appreciated the breakfast buffet decent variety and fresh options.
The hotel was very clean and the front desk staff were quite friendly. I managed to check in when it was quiet, but for the next two days, I frequently saw long queues at the front desk when coming back.
Public transport is quite convenient, with bus stops located right next to and behind the hotel. However, the hotel doesn't offer a shuttle service. If you're coming from the border crossing, you can take a bus to StarWorld Hotel and walk from there, which isn't too far.
There are also plenty of dining options in the alley across the street, and the hotel itself has a Café de Coral restaurant on the ground floor. A convenience store is located right downstairs, with two more across the street, including a 7-Eleven.
The only regret is the lack of an on-site casino. I heard there used to be one, but it has since closed. If you're looking for gaming, you'll need to go to the adjacent Landmark Hotel.
We stayed here with my child for an exam. The location is excellent, very close to Macao Polytechnic University with convenient transport links. There are also plenty of shops and restaurants nearby, which was a definite plus. The room, though not large, was spotless and tidy, and the bedding was comfortable.
Cons:
The room had a foul odor that only dissipated when the air conditioning was turned down to a very cold setting.
There was no seating available at the front desk. Moreover, the chairs in the lobby were apparently reserved for actively consuming customers, and I was actually asked to leave when I tried to sit down for a moment. The staff's attitude was awful!
Check-in time was unacceptably late at 3 PM. To make matters worse, there was nowhere to sit while waiting at the front desk, and the entire check-in waiting area only had seating for four people, which is completely impractical.
Luggage storage was a mess. They initially handed me the wrong bag, and I had to go back twice to retrieve my correct one. Overall, the service quality was very poor.
Even after dealing with the smell, the air conditioning in the room was excessively cold, making it uncomfortable to sleep.
Strangely, the two beds in our room had different bedding; one set felt rough and low-quality, while the other was noticeably better, made of high-thread-count cotton – very peculiar.
Pros:
The hotel's location was excellent, very close to the Galaxy complex, which made dining out very convenient. The surrounding environment was also quite pleasant.
I had read some online complaints about a musty smell in the rooms before my trip, but upon checking in, I found no trace of any odor whatsoever. The suite was very spacious and well-equipped. The twin room featured two 1.5-meter wide beds, which was ideal for a family of three. Prior to my arrival, I emailed the hotel requesting a room with a Big Ben view and two custom teddy bears. Their reply was swift, and all my requests were met upon check-in. Room service was also excellent; all requests were promptly delivered. The location was incredibly convenient, making shopping and dining out very easy. Overall, I was extremely satisfied and would highly recommend it.
Outstanding
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IIsmairujingThe public areas were impeccably clean, with constant mopping and cleaning, which was particularly noticeable and appreciated during the rainy days we experienced. The supermarket, pharmacy, and jewelry shops located downstairs were incredibly convenient. It’s fantastic for families with children, as you don't need to step outside the hotel to access everything. The breakfast buffet offered a wide array of options, and the kids thoroughly enjoyed it. The room was fully stocked with everything one could need for snacks and beverages, and the toiletries provided were comprehensive and well-thought-out. The only minor drawback was the location; it felt a little off the beaten path, and the immediate surroundings outside the hotel weren't particularly bustling. However, it was a short walk to The Parisian and The Londoner. We would definitely choose this hotel again in the future! One regret was that the 'Figure 8' Ferris Wheel was closed due to a typhoon warning and rain.
Aakanemaomao## A Must-Stay L'Occitane Themed Hotel!
I recently experienced The L'Occitane Hotel at Grand Lisboa Palace Macau, and the overall experience far exceeded my expectations!
📍**Location & Transportation**
While it's not in the city's core, getting around is a breeze. After taking a car to Grand Lisboa Palace, a 3-5 minute walk through the indoor, fully air-conditioned 'Macau Palace' walkway takes you directly to the hotel – no sun exposure at all! There's also a free shuttle bus right outside that goes straight to Wynn Palace, making exploring Cotai hassle-free.
🍳**Breakfast**
The hotel breakfast is average. I'd recommend trying the options at the nearby Grand Lisboa Palace instead:
- 'The Tea House' opens at 10 AM, serving authentic Cantonese dim sum.
- 'The Buffet' offers excellent value for money with its breakfast deals.
Inside The Macau Palace, you'll also find various noodle stalls and food stands, offering more down-to-earth local choices.
🌟**Highlights**
1️⃣ A full set of L'Occitane amenities! The shower gel and body lotion are of high quality, and you can even call the front desk for another complimentary set.
2️⃣ Excellent soundproofing ensures a quiet room, perfect for a good night's sleep.
3️⃣ Don't miss these spots downstairs:
☕️Momokawa Coffee – A hidden gem for specialty coffee in Macau, perfect for a morning pick-me-up.
🍦Cotiz Double Skin Milk Ice Cream – Rich milky flavor and silky smooth texture. Highly, highly recommend!
💡**Summary**
With its convenient transportation, immersive L'Occitane experience, and great surrounding dining options, this is a unique hotel in Macau offering excellent value for money. Just remember to plan your breakfast choices in advance and make good use of the free transportation to easily explore Cotai.
GGuest UserIt was my first time staying with a Londoner and celebrating my mum’s birthday. Thank you, William, for upgrading our room and preparing the birthday cake—my mum was so surprised and thrilled! We especially loved the extra ticket to the Parisian tower, which allowed us to enjoy the beautiful view of Cotai. We will definitely return!
GGuest UserI didn’t expect such a quality from an hotel with such a price. I was skeptical at the beginning, but the staying was over the expectation. Room spacious, super clean and with all the amenities you need. I think the hotel was opened recently, since everything inside looks brand new. The hotel is in a very good position, close to both the casino area (25 min walking)and the historical one (15 min by bus). Experience 5/5
TTomaszWill I book this hotel again. Definitely NOT.
The room is the most ordinary ***/**** star hotel room with any sign of luxury. Just Traveloge or Premier Inn on steroids.
Ordinary bathroom (yes, in marble but like typical bathroom) with bath tube, but without any elegance. Simply bath against the wall, with corner shower.
Big bed, with pretty hard matress. Good: wireless charger. A few information channels in English.
And extremely expensive breakfast for about 400 yuan - which is simply rip of in China.
**
No, ever gain.
GGuest UserThe hotel is about a 10-minute walk from the Border Gate. The lady at the front desk was incredibly friendly and helpful. Do note that a MOP 500 cash-only deposit is required for check-in. The cleanliness was truly outstanding; I even wiped down surfaces with a wet tissue right after checking in and was amazed to find not a single speck of dust! Huge thumbs up for that! It's definitely a great value-for-money choice for a trip to Macau.
GGuest UserThe location is quite good, not as remote as some online reviews might suggest. I noticed the two cabinets that some had mentioned as being a bit odd. The one containing the mini-fridge was perfectly fine, but the middle cabinet seemed quite unnecessary, especially since the room was spacious enough and had plenty of space for clothes. The staff service was also very good. My only minor gripe is that each floor has around 100 very similar-looking rooms, and the extensive layout makes it quite easy to get lost.
Overall, it's mostly a positive experience. The only real downside was that the swimming pool was undergoing maintenance during my visit, which meant having to take a rather inconvenient and long detour. They could have made the temporary barriers smaller; otherwise, it was genuinely inconvenient to walk around in a swimsuit just to change or use the restroom. It would also be great if the pool could stay open until 10 PM (22:00), as 8 PM (20:00) feels a bit too early to close.
GGuest UserEverything was as described and was good if not excellent, especially I like the balcony. The one thing that I'd like to have a few words on was the showering facilities. The hotel choose a very environmental friendly set of shower head that bundled the amount of water output with the temperature of water, meaning that if you want to have normal hot shower with water at 30 something degree celsius, the power of water output is weak or else you would have to tolerate the crazily heat of the water for some stronger water output from the shower. I mean, it's a very clever way to limit the use of water and hence the cost of the hotel in paying for the water supply. Nice~~!!!
LLuxy88It was a disappointing experience at W Macau. I booked the Spectacular Room for 2 nights which should be 51sqm-59sqm in size. However, the first room they gave me was a small Wonderful room around 37 sqm I knew instantly they gave me the wrong room so I called the front desk to have it changed to the Spectacular room. The second room they gave me was slightly bigger with a view of Cotai strip. It still felt a bit smaller than their official size of 51sqm-59sqm but I trusted the staff would assign the correct room so I didn’t ask again. During the stay the room felt really crammed because every time I walk to the bed I would hit the furniture as there is a large table and lounge chair placed next to the bed. I couldn’t shake the feeling that the room was smaller than advertised. At checkout I thought I would ask the staff the type of room I had in which he confirmed that it was the Wonderful room. I was really shocked and felt deceived since I already asked for the Spectacular room and they still gave me the wrong room again! Also the pillow had this strange smell that didn’t go away even after they changed the sheets and pillow case. The tap water had this weird sewerage smell and taste from the pipes and was there the whole time. The bath robes had this sweaty smell like it’s not been washed or changed for a long time. It was really disappointing given it’s a 5 star hotel. I’ve stayed at many 5 star hotels in Macau and never had these issues. W hotel please improve the cleanliness of your rooms like pillows and bath robes. I don’t appreciate being deceived about the rooms. If you don’t have the bigger Spectacular room just tell me don’t need to hide it. I didn’t end up sleeping well because the whole time I was wondering why the room was so small compared to what I booked. The manager Hilda did offer me an upgrade for my next stay at the hotel but I saw other customer reviews and they always give upgrades for free. I didn’t expect an upgrade but just give me the room I booked and don’t deceive me.
GGuest UserIt was such a pleasant stay at the Okura hotel. We were there to celebrate birthday for 2 family members. The hotel decorated the room and offered a yummy birthday cake and stuffed bears wearing kimono. The kids were so happy. They also accommodated our request to arrange a room close to elevator (literately next to it) to my father-in-law who has reduced mobility. Thomas was supper helpful and nice. There is no in-dining breakfast as the restaurant is under renovation. Would like to come back when it is re-opened.
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