Hotel Dengan Spa di Chittagong, Bangladesh

Unfortunately food was not good according to my taste. Rather expensive too!

Great location, in the center, amazing service, great breakfasts, comfortable rooms, although in some places it is already obvious that the hotel is not quite new, but overall the impression is pleasant. I definitely recommend booking!

Summary of Experience 1.Check-In: The check-in desk was efficient and friendly. 2.Dining Experience: I stayed for 4 nights, enjoying 4 breakfasts, 2 buffet dinners, and 1 dinner at the Italian restaurant on the 20th floor. Unfortunately, the overall service did not meet the standards of a 5-star hotel. At breakfast, coffee was not served despite ordering, and during the buffet dinner, I was asked to settle my bill within the first hour due to a crowded restaurant. 3.Room Amenities: The mini-fridge in my room was non-functional, and I chose not to request a replacement. 4.Pest Issues: I encountered mosquitoes in my room. After informing the front desk, anti-mosquito spray was applied. 5.Billing Confusion: My most significant issue occurred during my first meal at the Italian restaurant. After signing the bill with my room number, I received a call asking for credit card payment. Initially, I thought this was standard procedure. I requested the waiter to verify my guest status with the front desk, explaining my stay was registered with my passport. However, five minutes later, the waiter knocked on my door with a payment machine, insisting I settle the bill. This was both embarrassing and confusing, as I had already verified my status. Despite my attempts to clarify, I felt pressured to pay after a long flight and a full day of meetings. When I contacted the front desk for clarity, I was told the issue was due to not providing a deposit, which I was never informed about at check-in. I emailed the hotel manager the following day but did not receive a response. 6. Check-out: I was incorrectly charged for mini-bar expenses, but the front desk ultimately waived the charges.

The breakfast is good. It is very convenient to take the highway from the airport. However, the streets are very dirty, which is a common problem in Bangladesh. The service is good. The waiter brought the luggage to the room. The floor is high, the bed is soft, and the bath water is comfortable. Two bottles of water are provided.

Apart from front desk receptionist who never smiled, greeted or said anything that might make travellers/ customers feel welcome, other staff were helpful and friendly. However, as the first person travellers encounter and deal with inside the hotel, after helpful bellboy taking our cases as we approached the front door, and doorman greeting us, this young lady could use a’refresher’ in PR / customer service and basic politeness! The hotel was renovated in 2023 but the carpet in our room could use a thorough steam cleaning, in fact the attractive decor and overall impression are undercut by a badly stained carpet, something vacuuming cannot remedy. Both my husband and I found the mattress uncomfortable- we like firm but this was hard - ‘like a board! I noted, and did not sleep well, turning frequently from one side to another. Had we stayed longer than two days, we would have asked to move rooms or have a ‘topper’ added. There were several good restaurants in the neighbourhood as well as a buzzy night market. Centrally located, we were able to access tourist sites easily by tuk tuk.

I booked two rooms. Both room had bad smell coming from the toilet. Room service was very poor. Cannot maintain timely service. If commits 30 minutes, it may take 1 to 2 hours, even can forget to respond back to requests. Hotel staffs do not know the manners of 5 star hotel. Overall experience is not good.

The location of the hotel is good and convenient, and there are supermarkets nearby. Hotel equipment is relatively good, the equipment is relatively complete. Health is also relatively clean, it is a relatively comfortable hotel. The hotel restaurant is also good.

Food was good

It’s okay to have a morning meal. If you travel early, you can have breakfast alone. It's just bread and simple pastries. The doorman and waiter are good. But there is no kettle in the room

Great experience. Good location and good service

Great location, in the center, amazing service, great breakfasts, comfortable rooms, although in some places it is already obvious that the hotel is not quite new, but overall the impression is pleasant. I definitely recommend booking!

Summary of Experience 1.Check-In: The check-in desk was efficient and friendly. 2.Dining Experience: I stayed for 4 nights, enjoying 4 breakfasts, 2 buffet dinners, and 1 dinner at the Italian restaurant on the 20th floor. Unfortunately, the overall service did not meet the standards of a 5-star hotel. At breakfast, coffee was not served despite ordering, and during the buffet dinner, I was asked to settle my bill within the first hour due to a crowded restaurant. 3.Room Amenities: The mini-fridge in my room was non-functional, and I chose not to request a replacement. 4.Pest Issues: I encountered mosquitoes in my room. After informing the front desk, anti-mosquito spray was applied. 5.Billing Confusion: My most significant issue occurred during my first meal at the Italian restaurant. After signing the bill with my room number, I received a call asking for credit card payment. Initially, I thought this was standard procedure. I requested the waiter to verify my guest status with the front desk, explaining my stay was registered with my passport. However, five minutes later, the waiter knocked on my door with a payment machine, insisting I settle the bill. This was both embarrassing and confusing, as I had already verified my status. Despite my attempts to clarify, I felt pressured to pay after a long flight and a full day of meetings. When I contacted the front desk for clarity, I was told the issue was due to not providing a deposit, which I was never informed about at check-in. I emailed the hotel manager the following day but did not receive a response. 6. Check-out: I was incorrectly charged for mini-bar expenses, but the front desk ultimately waived the charges.

The breakfast is good. It is very convenient to take the highway from the airport. However, the streets are very dirty, which is a common problem in Bangladesh. The service is good. The waiter brought the luggage to the room. The floor is high, the bed is soft, and the bath water is comfortable. Two bottles of water are provided.

Apart from front desk receptionist who never smiled, greeted or said anything that might make travellers/ customers feel welcome, other staff were helpful and friendly. However, as the first person travellers encounter and deal with inside the hotel, after helpful bellboy taking our cases as we approached the front door, and doorman greeting us, this young lady could use a’refresher’ in PR / customer service and basic politeness! The hotel was renovated in 2023 but the carpet in our room could use a thorough steam cleaning, in fact the attractive decor and overall impression are undercut by a badly stained carpet, something vacuuming cannot remedy. Both my husband and I found the mattress uncomfortable- we like firm but this was hard - ‘like a board! I noted, and did not sleep well, turning frequently from one side to another. Had we stayed longer than two days, we would have asked to move rooms or have a ‘topper’ added. There were several good restaurants in the neighbourhood as well as a buzzy night market. Centrally located, we were able to access tourist sites easily by tuk tuk.

The location of the hotel is good and convenient, and there are supermarkets nearby. Hotel equipment is relatively good, the equipment is relatively complete. Health is also relatively clean, it is a relatively comfortable hotel. The hotel restaurant is also good.

Unfortunately food was not good according to my taste. Rather expensive too!

Food was good

It’s okay to have a morning meal. If you travel early, you can have breakfast alone. It's just bread and simple pastries. The doorman and waiter are good. But there is no kettle in the room

Great experience. Good location and good service

NO SEA VIEW.

Unfortunately food was not good according to my taste. Rather expensive too!

Food was good

It’s okay to have a morning meal. If you travel early, you can have breakfast alone. It's just bread and simple pastries. The doorman and waiter are good. But there is no kettle in the room

Great experience. Good location and good service

NO SEA VIEW.