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Lokasi4.8
Fasilitas4.6
Layanan4.6
Kebersihan4.6
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Ross Cartwright
Kamar Standard Queen
Menginap di Sep 2024
Bepergian dengan teman
1 ulasan
4.5/5
Sangat Baik
Diposting pada 6 Sep 2024
Friendly staff even though they're aren't good in English,very good breakfast. Comfy bed.
Terjemahkan
Tanggapan dari Properti: 感謝您對我們的酒店留下美好的評價,我們非常高興能為您提供舒適的住宿體驗。
swisstourist
Kamar Standard Queen
Menginap di Mei 2024
Sendiri
11 ulasan
1.7/5
Diposting pada 31 Jul 2024
The Location is on a Hill but really near the Airport. I had to wait 15-30 minutes to check in and also check out the hotel because there was like never a person and the reception. The rooms havent got any proper toilets just the holes and the bed sheets had a lot of stains… But the little resort where the appartmenta located where really beautiful with the lights and stuff.
Litarally noone spooke english
Terjemahkan
Tanggapan dari Properti: 您好,非常抱歉給您一般的體驗,晚上10點以後是保安在值班,您定的園林標準大床房的廁所是乾淨的哈,廁所是蹲廁不是破洞.連續住兩天不換床單的哈。Hello, I'm sorry to give you a general experience. After 10 pm, the security guard is on duty. The toilet in the garden standard king size bed room you booked is clean, and it is a squat toilet without holes. You can stay for two consecutive days without changing the bed sheets.
Pengguna Anonim
Kamar Standard Queen
Menginap di Sep 2023
Sendiri
12 ulasan
4.0/5
Luar Biasa
Diposting pada 17 Sep 2023
It was a decent stay, close to the airport (they offer free pick up and drop off) and short taxi drive to Tianmen Mountain. The driver offered to take me to Zhangjiajie National Park for 300 yuan which is over priced. I also asked him if breakfast was an option for an add on and he said no but the lady at reception said I had free breakfast included (I had missed out on two breakfasts because he said no). The floor wasn’t that clean and I didn’t want to walk bare foot, and there was also hair in the sink that wasn’t mine. But if you need a place to stay which is close to the airport than this place will do just fine!
Terjemahkan
Tanggapan dari Properti: 沒看懂哈哈我不懂英文,沒文化太可怕了,還好可以翻譯,非常感謝國際友人的分享與建議,沒做好的地方我們會繼續努力改進,森林公園來回的價格專車300自由選擇!早餐訂房的時候就是沒有的哦!
BusisoEustaceMbekezeli
Kamar Standard Queen
Menginap di Okt 2022
Bepergian dengan teman
4 ulasan
5.0/5
Fantastis
Diposting pada 2 Okt 2022
The nice traditional Chinese hotel is ideally located about 10 minutes from the airport so it’s perfect to stay in soon after landing in Zhangjiajie. With a call, hotel will arrange a pick up service for you which is convenient as taxis are hard to come by in the evening. The hotel overlooks the airport so you can see the planes take off and land, which is a nice view to go out to. The housekeepers are kind, helpful and very attentive. If you want to communicate with them though best have a translation app ready as they’re not fluent in English. Amazing service though once you cross the language barrier! Rooms are clean and wifi is good! Environment is quite homely and feels like you’re in China. Would definitely recommend. One thing I would recommend is to NOT use Didi to get there. The route in the app is off road and drivers get lost.
Terjemahkan
Tanggapan dari Properti: 一份遲來的回覆,向您表示歉意。謝謝您的認可,我們繼續努力,請多提寶貴建議。希望下次再來,並多多向您的朋友們推薦。
Irina or Ailin
Kamar Standard Queen
Menginap di Okt 2022
Bepergian dengan teman
22 ulasan
5.0/5
Fantastis
Diposting pada 2 Okt 2022
Very nice and cozy hotel!
It’s right by the airport, the hotel can pick you up for free.
The lady is very nice.
They told us a story, that once they couldn’t communicate with a foreigner due to a language barrier, and there was a misunderstanding. The foreigner didn’t understand he will be picked by the hotel’s car, and climbed up by himself. While the owners couldn’t use the translator to explain that they will pick him up. So they got a 1 star feedback, which very unfair.
So please use the Baidu translator, the owners are very nice people 😊
Also they upgraded our room to a bigger a better one😇
Terjemahkan
Tanggapan dari Properti: 一份遲來的回覆,向您表示歉意。謝謝您的認可,我們繼續努力,請多提寶貴建議。希望下次再來,並多多向您的朋友們推薦。
Dima Samoilovych
Kamar Standard Queen
Menginap di Agt 2022
Lainnya
9 ulasan
3.0/5
Diposting pada 6 Agt 2022
Hotel itself looks not bad . Location seemed to be good , but every time you call didi - all the drivers drive you by weird roads which are always on construction . So 10 min trip May lasts hour or more ( mine was 1.5 hour)
Any person in stuff don’t speak or understand English , so they were not helpful with necessities.
And final . My flight was early morning and I noticed hotel stuff in advance about early check out . Morning , I realized that all gates are closed and I can’t get out . So I climbed over the wall to set myself free. I would not recommend this stay
Terjemahkan
Tanggapan dari Properti: 我們山莊給你帶來的不便向你深深的致歉。你所陳述的問題,我們認真解決,請你息怒,平和對待。你指出我們3個問題:第一個問題:非常抱歉由於導航的誤導讓你走了小路,這事我們以前與百度聯繫了多次i,一直解決不了。有時候導航發生了偏向,非我們山莊不作為故意而為,向你致歉,也敬請你能諒解。第二個關於早上五點開門不及時導致你翻越而出,這一點我們陳述一下。8月6日早上5點多有3個客人趕飛機出了大門,那時大門就開了。你在他們之前出去,門衞有人值守,你沒有敲門,因而導致你越牆而出,幸運的是沒有出問題,希望你下次不要翻越,敲敲門出去。我們客房管家的電話24小時都暢通,有問題隨時打電話聯繫管家。第三個問題,山莊沒有配備懂外語的人員,這是我們的不對,以後加強改進。