Ulasan London Twickenham Stadium Hotel, a Member of Radisson Individuals

I booked this hotel as a gift for family during a rugby match. The hotel failed to locate our booking, they then attempted to charge my family again despite me prepaying online, they eventually put my family in a room but not the family room with 2 double beds that I had paid for, instead they put them in a disabled room with one bed forcing a 15yr old boy to share with his grandma. The hotel acknowledges their mistake but failed to compensate us and instead only offered us the discounted price for the room they gave us. Caused unnecessary stress and downgraded customers who were not happy. Not good management of a hotel. Location is obviously ideal, room was clean and tidy and it’s great for rugby fans and those attending matches. It’s just disappointing about the service we received and the hotels failure to acknowledge and compensate appropriately. One positive was the SA rugby team were also in the hotel!

Just 10 min walk to Twickleham Station and there are Supermarkets and restaurants in the area. The room was clean and comfortable. The signages to car park is not very clear and we couldn’t find it in the beginning. So we had stopped our car outside the main entrance and asked the front desk staff for direction. Good to know that there is an indoor swimming pool but you need to go out of the hotel and go to the fitness centre next to it. My kids were happy because they were offered a colour pack when checking out.