100 m west from Intersection of Jichang Road and Dayong Road, Yongding District, Zhangjiajie, Hunan, 427200, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Water Amusement Hotel
8.2/10
844 ulasan
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Ulasan terverifikasi
Location8.4
Amenities8.1
Service8.1
Cleanliness8.3
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All reviews(844)
Positive reviews(774)
Reviews with photos/video(377)
Large rooms(124)
Delicious breakfast(97)
Easy to get around(81)
Friendly front desk staff(59)
Luxurious(20)
Close to airport(16)
Good views(11)
Has French windows(6)
Negative reviews(70)
CocaAchim
Superior Double Room
Check-in Jul 2024
Family
8 ulasan
7.0/10
Diposting pada 27 Agt 2024
We booked the hotel so that the kids can be happy with the pools, but it was closed! All the pools where completely closed!
The hotel is a little run down, no english speaking personal at the reception, no restaurant to eat (except for breakfast), the location is very good as in walking distance for restaurants, stores and cableway to Tianmen
Tanggapan dari Properti: Dear guest, we deeply apologize for not meeting your expectations. Due to equipment maintenance, we have had to close the swimming pool recently to ensure that it can reopen in its best condition and provide guests with a safer and more comfortable experience. However, we understand that this decision has caused inconvenience to you. We sincerely apologize for this and look forward to the opportunity to provide you with better service.
Guest User
Superior Double Room
Check-in Jun 2024
Couples
11 ulasan
10.0/10
Outstanding
Diposting pada 17 Jul 2024
As the hotel was great we extended and enjoyed one more night - great location, great staff
Tanggapan dari Properti: Dear guest: Thank you for choosing Zhangjiajie Four Seasons Water World International Hotel. Your full affirmation has given us the greatest motivation and encouragement. We hope Four Seasons Water World International can become your first choice for travel and sincerely look forward to your next stay.
Guest User
Deluxe Single Room
Check-in Mei 2024
Travel with friends
4 ulasan
4.5/10
Diposting pada 24 Agt 2024
We booked this hotel especially for its swimming pool . The pictures posted online showed great swimming facilities. However the next day when we tried to go swimming, we discovered the swimming pool was closed for service for several days. We were very disappointed. None of the hotel employees informed us of this when we checked in, otherwise we would definitely have switched hotels. And nothing on the website told us the pool was closed when we made our online reservation. What's even worse is the hotel front desk employees who did not show any caring whatsoever when we expressed our disappointment. After all, the hotel is called "Water Amusement hotel". Even the manager didn't want to even talk with us. I can't believe how much everyone there did not care one bit!!! Worst experience I've ever had and I would not only never return to this hotel, but will tell everyone to avoid this hotel, with such despicable service!! Zero stars!!
Tanggapan dari Properti: Dear guest, we deeply understand that the swimming pool, as an important part of the hotel's leisure facilities, holds special significance for many guests. We apologize for not meeting your expectations. Due to equipment maintenance, we have had to close the swimming pool recently to ensure that it can reopen in its best condition and provide guests with a safer and more comfortable experience. However, we understand that this decision has caused inconvenience to you. We sincerely apologize for this and look forward to the opportunity to provide you with better service.
Guest User
Superior Double Room
Check-in Nov 2023
Couples
26 ulasan
9.0/10
Great
Diposting pada 27 Feb 2024
I was a bit disappointed that the swimming pool was closed for the winter; I don't remember seeing that before booking. There were many tasty choices at breakfast; take your coat there with you if staying in winter. The bed, pillows, and shower were extremely comfortable after a long day's walk in the national park. Beware of taxi scams--have the driver bill you BEFORE you get out at your destination or you might see silly extra charges tagged on later. It took several phone calls to DiDi to have our scam resolved.
Tanggapan dari Properti: Dear guests, thank you for choosing Zhangjiajie Four Seasons Water World International Hotel, your recognition is our greatest pursuit, sincerely looking forward to your stay again.
Florence mei fong
Superior Double Room
Check-in Sep 2023
Family
12 ulasan
7.5/10
Diposting pada 27 Nov 2023
Did not see any water amusement park and the breakfast is not good . The service is not really good . The hotel had too many areas with too heavy a smell of cigarettes. I thought it was not a smoking place inside the lobby.
Tanggapan dari Properti: Dear guest, thank you for staying at our hotel . We deeply apologize for you have encountered . We have forwarded your valuable feedback to relevant departments for follow-up and processing. We will continuously strengthen the service attitude of our employees and strive to provide better quality service for every guest. We look forward to your next visit!
Guest User
Deluxe Single Room
Check-in Mar 2024
Family
9 ulasan
7.0/10
Diposting pada 22 Apr 2024
No english speaking stupid
Tanggapan dari Properti: Dear guest: Thank you sincerely for your valuable feedback. We will strengthen employee training and improve their English communication skills. We will do even better for your next visit! Wishing you a pleasant journey!
Guest User
Superior Double Room
Check-in Jan 2025
Family
5 ulasan
10.0/10
Outstanding
Diposting pada 2 Mar 2025
The hotel has convenient transportation and is very close to the Tianmen Mountain Cableway. The hotel rooms are clean and tidy, the service is warm, the breakfast is rich in variety, and the room has a view of the Lishui River, which has beautiful scenery.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Thank you very much for choosing to stay in our hotel and giving us a good review. Your satisfaction is the best affirmation and encouragement for us. We are committed to providing you with a cordial and thoughtful stay experience and sincerely look forward to your visit again!
Anonymous User
Parent-child Room
Check-in Jan 2025
Family
6 ulasan
5.7/10
Diposting pada 14 Feb 2025
Good location, grand lobby, large parent-child room, but old facilities. Parking in front of the door is very chaotic, not to mention dragging a suitcase, it is difficult for a single person to pass by. The front desk is very large, with only two service staff, who sit and work the whole time, and are indifferent to questions. The main point is that no matter how many tourists are waiting to check in, we are "slow". The ** of their hotel in the lobby is still live broadcasting. This kind of service attitude, hey... If I go again, I will not choose this hotel again, after all, there are still countless choices of hotels near the cableway.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel employees and attach importance to improving service quality. The entire hotel staff is looking forward to seeing you and your family again! I wish you a happy life!
Duiandefengbuting
Superior Double Room
Check-in Des 2024
Couples
9 ulasan
9.0/10
Great
Diposting pada 2 Feb 2025
I came here for a trip from another place. It was my first time staying here. I felt that the room was absolutely spacious and the number of hotel rooms was large. Many tour groups preferred this hotel. You can see the mountain view across the street. The sanitary facilities were satisfactory. The breakfast was very rich. It was suitable for tourists from all over the country. The room rate was also good. There was free parking in the underground parking lot. There were few parking spaces on the ground. It was not very expensive. I gave it a good review. I will stay here again next time.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: 尊敬的賓客:非常感謝您選擇四季水世界酒店,我們的宗旨是為每一個客人提供始終如一的高品質服務,以達到您的期望,相信在您的支持下,我們將不斷提升服務服務質量,確保您每一次的旅行與入住都是難忘的經歷和體驗,真誠期待您再次光臨!
Guest User
Superior Double Room
Check-in Nov 2024
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 23 Des 2024
I came to this hotel many years ago, and the service is still as good as before, the room is clean, the front desk clerk is polite, and he will respond to any requests for gifts during my stay. It is worth recommending.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您對我們的認可和支持,祝您此次張家界之旅開開心心,心想事成!
Anonymous User
Superior Double Room
Check-in Nov 2024
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 27 Des 2024
Very good, great value for money. I will choose this restaurant when I travel here next time.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you very much for your recognition and support. I wish you a happy trip to Zhangjiajie and all your wishes come true!
Guest User
Superior Double Room
Check-in Nov 2024
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 8 Des 2024
The hotel is very good. The room we booked was checked in very early. Not only was the room upgraded, but breakfast was also provided. Special thanks to the lady at the front desk. The location of the hotel is very good and it is very convenient to go out. It is a good choice for tourism or business trip. You don't have to get up early to catch the plane. It is really a few minutes away from the airport.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客:非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸為您提供最優質的服務,非常期待您的再次光臨!
Guest User
Superior Double Room
Check-in Nov 2024
Couples
3 ulasan
10.0/10
Outstanding
Diposting pada 8 Des 2024
We specially chose the off-season to travel here. There are few people in the scenic area, beautiful scenery, and no need to queue, which saves a lot of time to have fun and eat well. We are very satisfied with the hotel. The front desk gave us free breakfast. There are many buffet breakfast varieties to choose from. It is only a few steps to Tianmen Mountain. There are also many delicious foods around the hotel. It is a good choice and worth recommending!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客:感謝您選擇張家界四季水世界國際酒店,您的充分肯定給我們最大的動力和鼓勵,希望四季水世界國際能成為您出行的首選,真誠期待您再次下榻。
Guest User
Superior Double Room
Check-in Nov 2024
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 8 Des 2024
The location of the hotel is very convenient. It is very close to Tianmen Mountain and the 72 Wonders Towers. It is also very convenient to eat around. The hotel not only has free parking, but also free disposable items, which many hotels do not have now. The price is also very affordable. What else can I recommend but not recommend.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客:完美旅途中,總有不期而遇的温暖,感動常在,我們很樂意去為每一位客人提供熱情周到的服務。您的滿意就是我們前進的最大動力,希望與您再次遇見。
Xiaoxiangxiangyuanyuan
Superior Double Room
Check-in Okt 2024
Travel with friends
4 ulasan
10.0/10
Outstanding
Diposting pada 28 Nov 2024
This restaurant has convenient transportation, and is close to the high-speed rail station and Tianmen Mountain scenic spot. I picked up my friend and checked in quickly. There is free parking. It looks very grand from the outside. The price is worth it. There is also breakfast, so I don’t have to look for food outside. It is recommended 😄
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客:非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸為您提供最優質的服務,非常期待您的再次光臨!