Disappointing given the price.
Great facilities for kids, including kids club, excursions and a large swimming pool. Special thanks to Kenny at the pool who was friendly and fun practicing swimming with my children.
The check in experience could be improved. We arrived at 2pm (the designated check in time) and were told we had to wait 'a little while' for our room. Eventually two hours later the room was ready. Staff didn't apologise or do much to help - just told us to go have a coffee. A waste of time we should have been able to use the room we paid for.
The club floor is also very disappointing in terms of the food and beverage offerings and especially how it becomes completely overwhelmed at peak times (happy hour for example). The staff try their best, but the environment becomes chaotic and filled with rubbish, people grabbing massive piles of food (much of which is wasted), and it's very hard to get a cold drink. Maybe not worth the extra cost if you are looking to relax.
Finally the hotel overlooks a bridge construction yard with trucks rumbling and steel being erected all night.
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