Vienna Hotel (Xi'an Bell Tower)

Ulasan Vienna Hotel (Xi'an Bell Tower)

Vienna Hotel (Xi'an Bell Tower)

No. 18 Anban Street, Xincheng District, Xi'an, Shaanxi, ChinaLihat Detail Hotel
Vienna Hotel (Xi'an Bell Tower)
Vienna Hotel (Xi'an Bell Tower)Vienna Hotel (Xi'an Bell Tower)Vienna Hotel (Xi'an Bell Tower)
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Kami Samakan Harga
1 malam

Ulasan Tamu tentang Vienna Hotel (Xi'an Bell Tower)

8.6/10
1185 ulasan
Ulasan terverifikasi
Location8.7
Amenities8.4
Service8.7
Cleanliness8.7
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All reviews(1185)
Positive reviews(1066)
Reviews with photos/video(147)
Easy to get around(205)
Convenient location(183)
Close to metro(107)
Friendly front desk staff(78)
Classy environment(68)
Would stay again(20)
Average sound insulation(19)
Has rooms for families(7)
Negative reviews(119)
Guest User
Standard Single Room
Check-in Feb 2025
Family
1 ulasan
7.5/10
Diposting pada 28 Mar 2025
Overall location, hotel facilities & cleanliness were satisfactory. Except room aircondition was not working, reason given by hotel receptionist- centralised aircond not switch on yet. They did not consider the hot weather.
Tanggapan dari Properti: Dear guest, we are very happy that you have recognized our location, facilities and cleanliness. However, the air-conditioning incident exposed the shortcomings of our service, and we have conducted a deep reflection on this. We have established a weather warning mechanism to ensure that the central air-conditioning can be turned on or adjusted in time according to the real-time temperature. To express our apology, we will provide you with points compensation for this stay, which can be deducted from the room fee when you stay next time. I hope to have the opportunity to serve you in the future.
Nave Tan
Deluxe Family Room
Check-in Nov 2024
Family
4 ulasan
8.5/10
Very Good
Diposting pada 11 Feb 2025
It was a low travel season thus hotel is doing some renovation work. They provided us with free upgrade to a bigger suite instead. Bed is comfortable and nice. location is very near a train station.
Tanggapan dari Properti: Dear guest: Hello! Thank you so much for your good comments! We are so happy that you can have a satisfactory stay during the renovation period. We gave you a free upgrade to a suite in the hope of turning a small regret into a small surprise. It seems that this "little thought" was successful! The bed can make you sleep comfortably, and we are relieved. It is our honor to be close to the train station and help you travel. If you come again in the future, we will definitely prepare more considerate services. We look forward to your visit again and your five-star praise!
Guest User
Superior Double Room
Check-in Sep 2024
Couples
2 ulasan
7.0/10
Diposting pada 11 Okt 2024
Very close to Zhonglou subway station (200m) line 2 and 6 exit H..Easy access for sightseeing. The rooms need improvement, deep clean for a carpet.
Tanggapan dari Properti: Dear guest, thank you very much for your good comments on our hotel. But your 3.5 points review really breaks my heart. If you think everything is good, please give us a 5-point review. We look forward to seeing you again and wish you a pleasant journey.
Calator
Standard Single Room
Check-in Mar 2025
Solo travelers
1 ulasan
9.5/10
Amazing
Diposting pada 17 Apr 2025
Very nice hotel Good area. Wifi is not working. As well donnt have fridge.
Tanggapan dari Properti: Dear guest: Thank you very much for your high evaluation of the location of our hotel, which makes us feel honored! At the same time, we would like to express our sincerest apologies for the poor wireless network and the lack of a refrigerator you mentioned. Regarding the network, we have noticed that the network signal has been unstable recently. The technical team is currently investigating and plans to complete the upgrade and optimization of network equipment in the near future to greatly improve the stability and speed of the network and ensure that every guest can surf the Internet smoothly. If you need to refrigerate items, please contact the front desk at any time. We will store the items properly in the hotel cold storage to meet your refrigeration needs. Thank you again for your support and feedback. We look forward to your next visit. I believe that we will bring you a full range of high-quality experience at that time.
tehjulie
Standard Queen Room (No window)
Check-in Mar 2024
Couples
26 ulasan
7.5/10
Diposting pada 29 Apr 2024
Hotel is nearby Zhonglou metro exit D .which is helpful for getting around . Cleanliness is fine .Front desk got attitude problem, not keen to offer information.
Tanggapan dari Properti: Dear guest, thank you very much for your evaluation of our hotel. We will continue to work hard and look forward to better service during your next stay. Thank you again for your feedback on the hotel's location. Have a pleasant journey!
Pahpom
Family Suite
Check-in Mar 2024
Family
11 ulasan
10.0/10
Outstanding
Diposting pada 22 Apr 2024
The location is excellent only few step from exit H of metro line 2 or line 6. So it is very convenient to get around Xi'an. Most attractive place are in walking distance from the hotel.The room is very big. The bed is very comfortable.Highly recommended.
Tanggapan dari Properti: Thank you for your patient evaluation of us. Your attention and strong support are like the warm sun in winter, warming every hard-working family in Vienna. There is a saying: "Life is colorful because of the sun, life is passionate because of the sun, passion creates the future, and colorful embellishes life." Xiaowei thanks you again for coming, and only looks forward to meeting again!
Guest User
Superior King-size Room
Check-in Sep 2024
Couples
1 ulasan
8.5/10
Very Good
Diposting pada 19 Okt 2024
Location is good, Many restaurants nearby and near to metro station H. Bed is comfortable and room is quiet. Downside room aircon not cold.
Tanggapan dari Properti: Dear guest, thank you very much for your good comments on our hotel. The hotel uses central air conditioning. It is now past the cooling season and the cooling supply has been stopped. Your 4.2-point review really breaks Xiao Wei's heart. If you think everything is good, please give us a 5-point review. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Superior King-size Room
Check-in Agt 2024
Couples
33 ulasan
9.5/10
Amazing
Diposting pada 2 Nov 2024
Extermely good location, very near to Metro, surroundings a lot of eating places. Hotel is clean and staff very helpful. Highly recommended for travellers and even for business trip.
Tanggapan dari Properti: Dear guest,Thank you for your high recommendation. We are glad that our location, cleanliness, and staff performance met your expectations for both travel and business needs. We will continue to strive for excellence.Best regards.
Guest User
Standard Queen Room (No window)
Check-in Jul 2024
Couples
1 ulasan
7.5/10
Diposting pada 28 Sep 2024
Convenient n clean hotel. Reception service was polite but Not friendly or warm.
Tanggapan dari Properti: Thank you for your feedback. We apologize for the lack of friendliness and warmth in our reception service. We will strive to improve our staff's attitude and make sure that every guest feels welcome and comfortable. At the same time, we are glad that you found our hotel convenient and clean. We will continue to maintain these qualities to provide you with a better stay.
Dangeror
Standard Queen Room (No window)
Check-in Apr 2024
Couples
5 ulasan
5.0/10
Diposting pada 26 Mei 2024
I booked this hotel for 3 nights with breakfast. But the hotel have no breakfast! They just prepare some food in poor plastic bag without any drinks and coffee! I been travel in many places but never met breakfast like this before. If their restaurant is during renovation or no restaurant they should sell only room. 3 days for my patients! And every day a new staff keeps saying their hotel have no breakfast! I am really disappointed!
Tanggapan dari Properti: Dear guests, we are very sorry that we could not give you a satisfactory stay experience. This is our biggest regret and we are very sorry. Your sincere evaluation is a spur for the hotel to continue to improve. The hotel is upgrading and renovating the restaurant for a month, and it is also to better serve guests. When you check in, we have reminded you that because our breakfast is free, it is being renovated recently. We can give you a simple meal, which includes a drink, eggs, fruit, bread, etc. We are really sorry for the inconvenience caused to you. We sincerely hope that you can choose Vienna Hotel (Xi'an Bell Tower) next time you stay. I sincerely hope that you can stay again to feel our progress. Finally, I wish you a happy life! !
Thai Guest
Deluxe Family Room
Check-in Mar 2024
Travel with friends
17 ulasan
10.0/10
Outstanding
Diposting pada 13 Apr 2024
Hotel location is good. Room is clean and well equipped with the basic amenities. Staff are friendly. They also have tour or ticket service at the lobby. Hotel itself is not new but room is clean. I was happy to stay here.
Tanggapan dari Properti: Thank you for your patient evaluation of us. Your concern and strong support are like the warm sun in the winter, warming every hard-working family in Vienna. There is a saying: "Life is colorful because of the sun, life is passionate because of the sun. Passion creates the future, colorful embellishment of life." Thank you again for coming and we look forward to seeing you again!
Bernard
Deluxe Family Room
Check-in Nov 2023
Family
6 ulasan
4.0/10
Diposting pada 10 Jan 2024
Room was surprisingly big but dated. Lots of furniture but without drawers. Poor Utilisation of space.
Tanggapan dari Properti: Thank you for staying at Vienna Hotel Bell Tower and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. The hotel has prepared a variety of room types and room rates with different layouts for guests to choose from. The hotel will also review the rooms. Planned rectification. We sincerely hope to get in touch with you. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome your visit again!
Guest User
Deluxe Room (2 Beds)
Check-in Mar 2024
Family
3 ulasan
8.5/10
Very Good
Diposting pada 22 Mei 2024
Very clean n friendly hotel.Location very good
Tanggapan dari Properti: 感謝您對我們的評價,爭取下一次遇見時得到客官的5分好評!小維期待與您的再次相遇!祝您天天開心!歡迎您常來哦!
YIREN
Standard Single Room
Check-in Jul 2023
Family
19 ulasan
9.0/10
Great
Diposting pada 21 Agt 2023
Convenient location, room is little bit small. Amenities meet the basic need.
Tanggapan dari Properti: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Deluxe Family Room
Check-in Mei 2024
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 20 Jun 2024
verygood
Tanggapan dari Properti: 感謝您對我們的耐心評價,您的關注與大力支持如冬日裏的暖陽,温暖着維也納裏每一位勤勤懇懇工作的家人。有那麼一句話:“生活因為有陽光而絢麗多彩,生命因為有陽光而激情四射,激情創造未來,炫彩點綴生活。”小維再次感謝您的到來,衹盼着再次相聚!