Ulasan Pan Pacific Toronto

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⸻ Saya sudah menginap di hotel ini selama lebih dari 15 tahun, dan sayangnya, kualitas properti dan layanannya terus menurun. Selain staf restoran, pergantian staf yang tinggi dan kurangnya konsistensi telah memperburuk keadaan.

We had a great time on our vacation in this hotel, The staff was very nice and helpful and the environment was very pleasant, We will definitely come back to this hotel and recommend it to others.

Very well and cleaning! The location is very nice and near a Korean market

Awesome place to stay! Will definitely recommend to my family and friends!

We had booked the room after travelling back from Bangladesh to rest before driving back home to Ottawa. We were very well rested and had a pleasant stay.

very clean and comfortable with lots of food places around! staff were also very accommodating and friendly

Convenient location near highway 401. Plenty of car parking space but need to pay cad 20 per day. No frill hotel without any facilities. Terrible coffee in room. The entire hotel only has 3 lifts for all guests with 1 out of the 3 lifts permanently not working. The lift is so slow and crowded. We were allocated the room next to the lift despite we requested a room furthest from the elevator. It was so noisy every morning.

We are frequent guests at this hotel because of its location near Sunnybrook hospital. Over the past 3 years, both the hotel and its staff have noticeably declined. Maintenance issues abound— at least one of lobby doors and guest elevators is out of service is usually of service. Indeed, on our last visit we were guided to the freight elevators to reach our room when all guest elevators were out of service. While filthy, the freight elevators were at least speedy and functioning. Bathroom fixtures and guest room furnishings are shabby and in need of repair/replacement. I have yet to find a functioning safe in any of the many rooms I have stayed in over the past 3 years. The outdoor pool is dirty and pool staff don’t seem to know how to clean it. The hotel has recently begun offering included breakfast in some room rates. While the food is fine, the restaurant is understaffed when the hotel occupancy is high. We waited over 45 minutes to be served breakfast one morning. Staff seems overwhelmed by the many issues guests encounter and lack training/management leadership to help them improve. Perhaps that is the bottom line on this hotel. Management commitment to providing a pleasant guest experience is simply absent and that lack of care is visible in all aspects of this hotel.

A good large room. I have cleaning service every day which is very good in this hotel. However, poor infrastructure in Toronto has made this hotel slightly disadvantaged in terms of public transport. It is about 4km from the hotel to the nearest train station. Not very happy with that. Dining service is very slow and service staff seems can’t be bothered to serve customers.

The concrete slab outside the balcony which is near the fence is very dangerous and needs immediate attention.

Very nice hotel are well located..excellent view of the city from my room. I really appreciated the the love seat with its matching leg support on wheels! Staff was very professionnal and plaisant. I will certaimnly go back there or/and recommande this establishment to anyone I care about.

The hotel‘s location is good, with public buses moving every 5-10 minutes which makes commuting within Toronto easy.

Great stay, clean. Pool was a great bonus. Only down side; expect to pay extra for parking, 20$/car/day