"Kondisi kamarnya sangat buruk. Kamar mandinya buruk, sabunnya kosong sama sekali! Untungnya saya membawa sabun mandi sendiri, kalau tidak, saya harus mengeringkan badan, memakai baju, dan pergi ke resepsionis untuk mengambilnya! Semuanya jam 6 pagi, padahal saya harus pergi kerja dan pasti akan terlambat 😡. Air panas di wastafelnya hampir suam-suam kuku, jadi saya tidak bisa bercukur dengan baik. Ini kamar kedua yang saya gunakan di properti ini dengan masalah yang sama. Hotelnya terlalu mahal dan kurang berkualitas!"

"Hotelnya bersih dan stafnya sangat ramah. Lokasinya sulit ditemukan, tetapi secara keseluruhan merupakan pengalaman menginap yang menyenangkan. Bonusnya adalah ada pasar malam yang buka 24 jam!"

"Good enough for a one night next to airport with a convenient bus service to and from Gatwick."

"Family’s Most Favourite Hotel in the UK – Unforgettable Staycation Moments Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we choose to refresh ourselves and truly enjoy relaxing family time. During the final days of the Easter Bank Holiday, we once again had an unforgettable stay here, and the hotel exceeded our expectations in every way. Our wonderful experience began at reception, where a professional and welcoming receptionist, Mr. Waleed, assisted us. He kindly helped register our car plate for overnight parking and informed us that the swimming pool facility renovations had been completed. He also thoughtfully let us know that my son Matt could enjoy the pool until 7 p.m. Thanks to his clear explanation and kind arrangement, we had plenty of time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and steam room. It was a perfect way for both adults and children to relax and unwind. After our swim, we were quite hungry. At that moment, Restaurant Manager Mr. Nadeem warmly approached us and started chatting with my son. Matt was absolutely delighted—especially because Mr. Nadeem remembered him from previous visits. His kindness made us feel genuinely welcomed and valued. Even while waiting for our meal, we felt cheerful and at ease. At the end of dinner, he took time to speak with us again, encouraging Matt in his studies and sharing that his wife is a wonderful school teacher. These sincere and personal interactions truly touched our hearts. We also followed sightseeing recommendations from other hotel staff and visited nearby attractions such as Walton-on-Thames, which made our trip even more enjoyable and memorable. Once again, Holiday Inn London–Shepperton made us feel welcomed, cared for, and appreciated as a family. This hotel is not just a place to stay—it truly feels like a second home to us. Cheers, Mr Pan Pan Cheng Guest of Room 204"

"Next time turun London nak book lagi, senang untuk solo travel perempuan , yang penting safe pilih capsule hotel yang dorm dia Famele, 5/5, lagi satu senang dekat je dengan tube station Piccadilly underground"

"Hotelnya indah, bersih, dan nyaman. Tersedia botol air minum gratis. Suasananya tenang sehingga Anda dapat menikmati tidur nyenyak. Petugas resepsionis sangat ramah dan membantu sejak saya tiba di resepsionis dan membantu saya dengan nomor perusahaan taksi karena penerbangan saya sangat pagi. Saya tidak tahu apakah mereka memiliki petugas porter (saya tidak bertanya, jadi saya harus kesulitan membawa barang bawaan saya dari kamar ke resepsionis saat check-out). Saya pasti akan merekomendasikan hotel ini."

"Hotel ini memiliki halte bus umum di dekatnya dengan bus langsung ke Bandara Heathrow. Bandara cukup dekat dengan hotel, sehingga cocok untuk pelancong yang tiba atau berangkat. Staf resepsionis dan staf kebersihan ramah dan membantu, menjawab pertanyaan dengan cepat dan sabar. Kamar-kamar berukuran sedang, dan kebersihan secara keseluruhan dapat diterima. Aspek yang perlu ditingkatkan: Pemanas ruangan tidak terlalu stabil."

"Meget serviceminded personale i receptionen Et dejligt hotel med fantastiske god beliggenhed til East Grydon stadion som kører til Vicktoria stadion og den anden vej Gatwick lufthavn Vi har nydt vores ophold og vender helt sikkert tilbage igen"

"Great place to stay! I just left and feel kind of empty now!🥲 I will definitely miss this place, it has it all! Good location, nice atmosphere, beautiful surroundings and above all, excellent front desk service!😁😁👍👍 The rooms are super clean, and comfortable! They have electric heaters, TV and tea amenities 🍵 The location might represent a challenge if not willing to spend 30-40 mins to get to downtown and admire the landscape! I personally loved the trips to downtown! I kinda felt like a local going to work every morning! ☀️ I will definitely stay here with my family next time! 13/10"