Grand Hotel Kempinski Vilnius

The best choice if you’re in Vilnius

Nice,nice.nice.

This hotel just changed to a Hilton from a Kempinski. Room is adequate but not close to what would be expected of a 5 star. Just came from Riga Kempinski which was glorious. My biggest complaint—the bed is AWFUL. Sags in the middle and when I looked at it, it must be 20 years old. They are supposed to change our room so I’ll update this review if we are accommodated. Updates are needed especially on carpet, bathroom is nice with a heated floor.

Overall, an excellent hotel with a fantastic location, cozy rooms, and welcoming staff. I felt compelled to share my thoughts on this review due to the behavior of one of the reception staff members, which I found to be lacking in professionalism and not up to the standards expected from a renowned hotel. I had reserved a room for the dates of 1-3 April, as I planned to check in on 2/4 due to my flight arriving in Vilnius at midnight. I checked in at 1am. Today, when I needed to check out, I politely requested a later time from the employee. As a member of the KEMPINSKI DISCOVERY program, I was hoping for some flexibility. However, the employee informed me that the latest he could offer was 1:00 pm. If I wanted to extend my stay by an additional half hour, there would be an extra charge. I inquired about his opinion on the matter and if it does make sense, to which he responded by emphasizing the strictness of KEMPINSKI's policy and inquiring about my final decision. Further comments are probably unneeded...!

I visited Vilnius last February small city and overall nice welcoming people. I booked a room with the Cathedral view but unfortunately received a low floor room but view was great. Front desk daytime was amazing I forgot the name of the gentleman who checked me in but he was incredible explaining to me about the city and insisting to walk me to my executive room. I had dinner with drinks at the fancy restaurant lobby area, service was awful i had to scream for someone to come take orders although there was always more then one behind the bar but never bothered to look at clients! I ordered room service dinner the gentleman who took order was great recommending snacks and portions arrived huge! Overall nice comfy hotel in a small quite town i would visit again for sure.

If you have a dream to feel Christmas in the heart of Vilnius, please be sure — Grand Hotel Kempinski Vilnius hotel is the best place for that! :) Cozy atmosphere, best location, best Christmas decorations, best Afternoon tea. Everything would help you to feel like in a Christmas fairytale!

Weather impact prevented me to visit this Kempinski Grand Hotel in Vilnius which I was super excited to stay at. Therefore I am unable to provide any detailed review of my stay which did not (yet) happen BUT I wanted to take the opportunity to thank the professional & very friendly assertive front office operations regarding perfectly planned and communicated transportation options and sightseeing /restaurant possibilities during my stay. Looking forward to staying with you soon!

Leaving this place I’m feeling absolutely relaxed and joyful, beautiful hotel inside and out. The team has absolutely outdone themselves while helping out with organising activities and excursions in town and pampering me at the SPA after a long day. Thank you for a lovely time and delicious food

The staff were all very polite and professional. The Christmas decorations in the lobby were 1st class!