Vientiane Luxury Hotel

First night stay in room was good with balcony. Try to book again but receptionist said no room, even on Trip com showed there were room available. So had to move hotel. Came back next day because location is convenient. But this time the room is terrible, toilet door when open or close got stuck and make very loud friction noise with ground. Mosquito bites kept me awake almost whole night. Book one more night because did not want to run around to different hotel. After air ticket changed had to do international fly. Try to cancel. Even though cancellation was approved by their boss, but manager of hotel refused to send to Trip.com for refund. He delayed for 3 more hours, and with many talking to him and phone calls from trip.com finally agreed to send approved email to trip.com. his speaking of English is at level 0.2, and his voice is only inside his mouth, not sure what he said. But with lot of patience finally convinced him to send approved email to trip.com, from 7 am till nearly 1 on to get him to release cancellation approval. If he is to be international tourists hotel manager, must have some basic English speaking skills to deal with customers and to deal also with hotel agencies. I had to try to translate his Lao-English into English- English for trip.com, strange but work. Go do some English speaking courses and practice more english speaking to improve your career. Good lucks! And do some customer relations training as well, would be good for your future career development.

It was so much dirty bed. There was a man and a woman's hair on the bed. The bed cover smelled soggy and sweaty. The drain in the shower room was blocked. The faucet in the washbasin was not fixed and easily detached. I was going to ask for this corrected but I checked in too late and I just had to use it.In fact, they were sleeping so deeply on chiar in roby that they couldn't ask for So I didn't sleep a minute.

Good Location. Cheap Price. Near Night Market.

Perfect location for me as it's not crowded but afew min walk and the busy market near Mekong is there for all kinds of recreations. As per Laos standard, the staffs seem to be doing well but there's no way that they are ready to be a typical tourist scenes like Bangkok.

Great location just 1 mins from Vientiane night market. The man staffs very kind and mind services. All very good will back here again. I would recommend this place to other tourists

Staff friendly and considerate. The room I had was spacious and clean. Great location and central to a great little food market and some bars.

The staff were very friendly and helpful! The breakfast was just ok and the buffet was always very low. The room was generally quite clean and it was located in a good location with good food near by.

Good hotel good price and good area Many restauran and market around hotel

Excellent stay and breakfast was good. 5 minute walk from main *****. Highly recommend