320laray
13 September 2023
The positives: location is fantastic, and the rooms have AC which is amazing in the summer! The negatives: I checked in on Friday September 1, and immediately upon going into my room, there was stains on the toilet seat (red, clearly blood and it was obvs not cleaned), and the floor of the bathroom and the top of the trash lid was covered in nasty hair. I told the receptionist, and she cleaned my bathroom floor again for me. I also noticed blood stains on my bedsheets that were old, so clearly the cleaning crew did not even check or care how nasty my room was. I got new bed sheets and put it over the old sheets and that's how I slept... When I was checking out, I wanted to tell the front desk person about my experiences (per the first girl's recommendation as the front desk person on Monday was apparently. more senior and can help), but he said ‘just leave, you’re checked out anyways, just go and write a review if you have complaints”. So here I am. Writing a review, because it was awful. I know this isn't a luxury hotel, but clean should be a given in any hotel!
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