Ulasan Lisha Riverside Hotel

Tanggapan dari Properti: 【💖免费停车💖室外泳池+棋牌室+烧烤💖洗衣+空调+冰箱💖】Dear guests, upon reading your message, our hearts are filled with deep gratitude and joy! It is our great honor to have enabled you to enjoy a wonderful time at the Lisa Riverside Hotel. From the warm reception to the superior riverside location, everything is designed to provide you with a pleasant experience. Your recognition of our hotel service and hospitality is the greatest compliment to all our staff. Your recommendation and the promise of "definitely coming back" are even more the driving force for us to move forward! We look forward to meeting you again by the riverside and creating more beautiful memories for you!

Tanggapan dari Properti: Thank you very much for sharing your feedback about your stay. We're delighted to hear that you think the location is excellent, with the proximity to the Song River and the availability of a nice mountain view. It's truly a great feature of our place.However, we're deeply sorry to learn that you found the canteen not clean enough. We take hygiene and cleanliness very seriously, and your comment has highlighted an area where we clearly need to improve. We will immediately look into this matter, reinforce our cleaning standards, and ensure that the canteen is kept in a spotless condition for our guests.We're glad that you found the breakfast to be okay. If there are any specific suggestions you have for how we can make it even better, we'd be more than happy to hear them.Once again, thank you for your honest feedback. We hope that despite this issue, you had an enjoyable stay overall, and we look forward to the opportunity to welcome you back and provide you with a more satisfying experience in the future.

Tanggapan dari Properti: Dear guest,Thank you for sharing your feedback with us. We sincerely apologize for the less - than - ideal experience during your stay.We understand that the condition of the lobby and the room, especially the door, the bathroom, and the AC, left much to be desired. We will take immediate steps to address these issues. The cracks in the door will be fixed to ensure privacy and reduce noise. The bathroom will be repaired and maintained to a better standard.Regarding the AC, we will have our maintenance team check and adjust it to ensure it operates quietly and effectively. We will also ensure that the sheets and duvet are clean and properly covered to provide a comfortable sleeping experience.We are glad you enjoyed the pool and its view, and we appreciate your feedback on the breakfast. We will review our offerings to improve the quality.Our staff's assistance in booking a tuk - tuk and storing your luggage is a part of our commitment to providing good service.We hope you will give us another chance to serve you better in the future.

Tanggapan dari Properti: Dear guest: We are extremely sorry to hear about the numerous unacceptable issues you encountered during your stay. Your feedback is of utmost importance to us, and we will rectify these mistakes. Firstly, the hotel name on the platform is the same as the offline hotel name. You can find our hotel according to the navigation. At the same time, we will also optimize the navigation address to ensure that future guests will not encounter similar confusion. Also, please understand that the hotel has received countless receptions, and the facilities and equipment will inevitably be a bit old. Of course, we will also conduct a thorough inspection of all rooms and improve our maintenance and setup procedures. At the same time, we will immediately conduct serious training to remind them of the importance of welcoming guests and providing considerate services and implement strict regulations. Before guests check in, we will inspect the rooms, clean the guest rooms and change the sheets. The hotel changes the sheets for each guest. Regularly, professional disinfection companies will be invited to clean and disinfect. We are also very sorry for the behavior of some other guests. We understand that their behavior has greatly affected your stay experience. We will strengthen the management of guest behavior and implement hotel regulations more strictly, especially in terms of noise, smoking and proper dining etiquette, to create a more respectful and comfortable environment for everyone. Your experience is far from our goal, and we are determined to make significant improvements. We hope that you can give us another chance in the future to show you that we have learned from our mistakes and have transformed into a hotel worthy of your stay. Once again, we sincerely apologize for all the inconvenience and discomfort you have endured.

Tanggapan dari Properti: Dear guest, thank you for choosing to stay with us and sharing your genuine feelings! We are delighted that our beautiful scenery has added wonderful memories to your journey, with each view reflecting our commitment to quality. We also appreciate your honest feedback about the location's shortcomings. We understand there are options closer to the street, and we will work on improving traffic guidance and配套设施in the future to offset this small distance with unique experiences. We look forward to next time when we can offer even more thoughtful arrangements, allowing you to feel our dedication and progress!

Tanggapan dari Properti: Dear guest, thank you so much for your kind words! We're truly thrilled to hear that you think it's so nice. It means a lot to us that you had a great experience. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to serving you again!

Tanggapan dari Properti: Dear guest, we are pleased to receive your high praise for our hotel's location and staff. Being able to enjoy beautiful scenery in the room while also being conveniently located is exactly the experience we expect to provide to our guests. Our staff will also be inspired by your recognition of their services, and they will continue to work hard to provide better customer service for every customer. Looking forward to your next visit!

Tanggapan dari Properti: Dear customer, thank you very much for your enthusiastic recommendation and evaluation! I'm glad you enjoyed our mountain view room with a balcony. The beautiful sunset is truly enchanting. We have always been committed to keeping the room clean and tidy, and we are pleased to have satisfied you. Aliza would also be delighted to hear your praise for her, and we will continue to encourage our employees to provide more friendly and helpful service to our customers. Looking forward to your next stay, let's enjoy the beautiful sunset together again.

Tanggapan dari Properti: 尊敬的客人：非常感謝您對我們酒店的評價和反饋！很高興您認為就價格而言住宿不錯，房間乾淨以及早餐能令您滿意。在您預訂時候就可以看到，我們酒店內未提供午餐和晚餐，給您帶來了不便，我們深表歉意。得知您在逗留期間遇到大雨，外出取食物不方便，我們對此感到十分抱歉。我們會認真思考如何在類似情況下為客人提供更便利的解決方案。能得到您對游泳池和風景以及酒店位置的稱讚，我們感到很欣慰。再次感謝您的支持和建議，期待您的再次光臨，相信屆時我們會為您帶來更完善的體驗！

Tanggapan dari Properti: Dear guest,We sincerely apologize that your stay with us did not meet your expectations. We understand your concerns regarding the hotel feeling empty, dated, and lacking ambience. We take these issues very seriously and have already initiated steps to address them.Our team is currently working on a renovation plan to modernize the hotel and create a more inviting and vibrant atmosphere. We aim to add elements that will bring more life and character to the spaces, making it a place that guests truly enjoy being in.We're glad that you found the location and cleanliness satisfactory. We will continue to maintain high standards in these aspects. Your feedback is incredibly valuable to us, and we hope that you will consider giving us another chance in the future to show you the positive changes we are making.

Tanggapan dari Properti: Dear guest, thank you very much for your recognition of our hotel! We are pleased that the spacious, clean, and beautiful scenery of the room can bring you a pleasant experience. Your recommendation is our greatest encouragement. We will continue to strive to maintain the cleanliness and comfort of our rooms, while also continuously improving the overall quality of the hotel, providing every guest with a quiet and beautiful accommodation environment. Looking forward to your visit again, and we also hope that more people will choose our hotel because of your recommendation, and enjoy this tranquility and beauty together💖

Tanggapan dari Properti: Dear guest,Thank you for sharing your feedback. We're glad you found the room size satisfactory, but we're sorry about the smelly bathroom. We'll have our maintenance team address this issue promptly to ensure a more pleasant environment.Regarding the breakfast, we appreciate your input and will look into expanding our options to offer a more diverse range of choices. Your suggestions are valuable to us, and we'll do our best to enhance the breakfast experience for future guests.If you have any further concerns or suggestions during your stay, please don't hesitate to let us know. We're committed to making your stay as comfortable as possible.

Tanggapan dari Properti: Dear guest, thank you for taking the time to share your feedback. We are sorry to hear about the problems you encountered during your stay. We understand that you are disappointed with the unusable TV in the hotel. This is an unexpected situation and we are working hard to solve it as soon as possible. All the pictures on our hotel's external network are real shots. Room type information and facilities are guaranteed to be true and accurate. All room pictures have been verified and audited on-site by the platform. You can see the real situation of hotel rooms on the platform. The scenery of the Mekong River is indeed very beautiful, but after countless receptions, some of the hotel's equipment will inevitably appear old. The mosquito problem is worrying. We apologize for the inconvenience caused to you. We will take measures to solve this problem, such as providing more effective mosquito prevention measures. We are sorry that you think the breakfast is too simple for the room rate you paid. The hotel will report to the catering department and gradually improve the variety of breakfast in the future to make you and other guests feel that it is worth the money. At the same time, the hotel will also gradually improve sound insulation measures to ensure that you and other guests can have a quiet and comfortable environment for rest. Apologize to you again. We hope you can give us another chance in the future. We will do our best to improve. Wish you a happy life and a smooth journey!

Tanggapan dari Properti: Dear guest,Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us identify areas where we can improve.We're glad you liked the hotel's location and the beautiful view of the river. However, we're sorry to hear that you were disappointed with other aspects of your stay.You're right that our hotel has a certain age to it, and we're aware that the soundproofing isn't up to par. We've been working on a series of renovation plans to address these issues comprehensively, rather than just conducting basic repairs. Your comment has highlighted the urgency of speeding up this process, and we'll definitely take it into serious consideration.Regarding the absence of tea or coffee in the rooms, we usually provide these items upon request from our guests. We apologize if this wasn't communicated clearly to you during your stay. And we're sorry for the inconvenience caused by the malfunctioning hairdryer. Our maintenance team will check and repair or replace it immediately to ensure such issues don't recur for future guests.We also understand your concern about the large number of travel groups in the hotel. While we welcome all guests, we do recognize that it might affect the tranquility that some individuals seek. We'll look into ways to better manage group bookings and create a more peaceful environment for those who prefer a quieter place to relax.Once again, we sincerely apologize for the shortcomings you experienced during your stay. We hope you'll give us another chance in the future to show you the improvements we've made. Thank you for choosing our hotel, and we wish you all the best.