Thermae 2000

BON SEJOUR et bon spa

房間很好 舒服

Already for years we regularly visit Thermae 2000. They have 2 special pouring session, Banja and Steam. All sauna masters have their own way, but Elvy is doing both in a very pleasant way. We prefer the traditional way of bringing the heat to your body instead of making it a show. Looking forward to our next visit. Greetje and André

After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappointment at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to "take a hike". Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, "Ga wandelen" is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.

I was extremely satisfied by my stay at Thermae 2000. Located on a mountain in Valkenburg, the panoramic views and the natural beauty of the surroundings give a great sense of serenity. The hotel is very comfortable. Each room, fully equipped and well maintained, has a little terrasse with a peaceful view on the forest. Built as a pyramid, it is the only hotel I know that has a little funicular instead of a lift to go from one floor to another. The staff in general, and especially in the hotel and the various restaurants, are always smiling, polite and seem to care and be happy to work in this place. They will make you feel welcome and comfortable, and attend to your every request with a smile. The spa facilities are very extensive, super clean and well maintained, and you can choose from a variety of options to suit your mood and needs. There are pools inside and outside and a very large choice of saunas, steam baths and water treatments as well as lots of space outside to relax and cool down. Throughout the day, free group activities are proposed. The spa treatments are very professional and enjoyable. The therapists are skilled and pleasant. All the rooms are clean, well maintained and provide the perfect atmosphere to relax and feel pampered. I tried the gastronomic restaurant for dinner (« Pure”) and it was perfect. The Indian lady Executive Chef has a very inventive, superbly presented, sophisticated and tasty cuisine. It is a bit expensive but worth every penny. The dishes are creative, fresh and flavourful, and the service is impeccable and reasonably quick – although the restaurant was full on that night. (It is advisable to book in advance) Overall experience: Perfect for a special occasion. I believe, it is one of the best spa resorts in the Netherlands and among the best in Europe. I personally truly unwinded and enjoyed every minute of my stay.

We had the most amazing stay and went home feeling totally relaxed from our hectic schedules, everyone was super accommodating. Julia Q gave me a facial massage which was out of this world, great housekeeping, Ingrid (waitress) was adorable and had a lovely aura about her, also a waiter (with glasses, I can't recall his name) was incredibly accommodating. The food at Pure was out of this world! Wow! The facilities are fantastic. The no phone policy is amazing and nice to sit on the terrace. I've already booked another stay in June for my Mum's birthday. I will definitely be recommending this place and look forward to coming back.