Ulasan Urumqi Hengyu International Hotel (Dehui Wanda Plaza Changjiang Road)

Hotel is again good location with many shopping and nice value added to train and airport. Very nice new rooms and toiletries branded too.

This is a great hotel. The room was very big and clean. The cleaning staff was very responsible and helped me send the clothes to the laundry room for washing and drying during my stay. The reception service was courteous and efficient. The hotel has a great airport transfer service (using a Tesla Premium Sports car). The hotel is well located in the city center and close to many attractions. I am looking forward to my next visit now.

Receptionist is rude

First things first, this is clearly a knock-off ‘Hampton by Hilton’ - branding the same, room design the same, and to be fair they’ve done a decent job of it. Room was modern, spacious and clean. Unfortunately, that’s about as positive as I can be about my stay. The location is fine, albeit not many good local restaurants or sights within walking distance, you’ll need to get a taxi. Service at front desk was inattentive and unprofessional. When I tried to use the phone in the room to call front desk and/or housekeeping, the line automatically disconnected. The worst aspect of my stay was the “smart” aspects of the room. Firstly, the aircon does not work. It was 34/35 degrees throughout my stay and despite putting the aircon on 16 degrees with maximum fans, the temperature in the room barely dropped below 27/28 degrees all night. Bring your own fan! The “smart” controls meant that all the lights in the bathroom came on as soon as you moved, which is not what you want in the middle of the night. Equally, the control panel was blinking constantly, right next to the bed, which was very annoying if that kind of thing affects your sleep (it does mine). Worst of all was the TV that simply would not turn off, and was incredibly bright, right in front of the bed. I ended up having to dismount the TV from the wall and completely unplugging it just to get the room semi-dark. Incredibly annoying. If you want a dark room, with a comfortable temperature, this is not the place for you… Its a shame, because the hotel has potential, but as it is I can’t recommend it given these fairly fundamental issues.

I had a great stay at this hotel! The staff were incredibly friendly and noticed that I had booked a room with double single beds by mistake. They kindly offered to switch me to a room with a queen bed and an even better view. Highly recommend!

The hotel's public areas were dirty. The room was cleaned well. The maids and breakfast staff were friendly. The front desk staff were almost surly. We would not recommend this hotel.

Very good and responsive service. Room is modern clean and comfortable.

modern design with nice view ans super clean and price very fair

Room looks is good and neat and clean

Very modern hotel in a great location

免費房間升級，前台主管服務熱情，服務態度非常好。 設施：房間全智能語音控制，設施較新。 衞生：房間乾淨、整潔、舒適、明亮。 環境：地理位置優越，離自治區博物館、大巴扎、紅山公園、紅山市場、和田美食街較近，酒店旁邊就有全聚德、各類小吃。 服務：前台主管服務熱情，客房服務員服務態度較好。

免費升級再升級到高級雙床房，感謝老闆爽快！房間非常好！ 設施：全智能，包括燈光、馬桶、窗簾、鏡前燈，語音可控 衞生：非常乾淨 環境：出去方便，鬧中取靜，去大巴扎也很方便 服務：服務很好 床品一流，零壓床太舒服了，睡着不想走！ 早餐品種挺多的，味道不錯。 停車方便，房間有冰箱，對標四星吧。

首先我定的標間，***預訂成功，中途十幾天時間也沒人聯繫我説酒店沒房，17號我朋友先到辦理入住被告知衹有大床房，還美其名曰本來我定的房間沒窗户幫我免費升級了有窗户的房間，但是本質是他們沒有按照我的要求給我安排標間，所以給我的補償。然後不得不説，接機司機服務很好，人也很客氣。前台的兩個服務員服務態度有待提高，説接機和送站衹能二選一，而且幫我免費升級了房型，就不能送站了。

設施：挺好的很智能 衞生：設備乾淨衞生打掃的也乾淨 服務：前台幾個小姐姐服務特別好，我當天早上九點多就到了酒店了，房間出來就幫我安排了入住不需要等特別久，第二天我晚上7點的航班，小姐姐二話不説就幫我安排最晚四點退房，特別人性化 接站服務:接機師傅很準時，車內也乾淨，態度很好 總之這次的烏魯木齊之旅酒店沒有定錯，下次來還住這裏，希望你們繼續保持