W4124OFmohammeda
30 Oktober 2024
On arrival we was greeted by staff that helped with the bags, being a late arrival only food was late night supper which we found was medium heat soup and stall bread. The pools and slides were great for the kids. The pool bar staff were shocking and rude and favourited guest better than others allowing people to skip the queue while you’ve waited patiently. The entertainment around the pool in the day was exactly the same for 8 day like ground hog day! Lunch time food in the main dinner hall only catered for adults, nowhere else serving food which we thought there would be booking the holiday, this was due to end of season. Children survived on fruit and salad if found. We ate out every night we was there so the children would have a decent meal. The waiting staff were rude and would start cleaning up around you without asking, and instead of speaking, hand and finger jesters would be used to help us. Evening entertainment was again same every night and seemed like the evening staff would be more rude then the day time staff. Maybe it’s because we went at a time where the season was ending but I believe the service and actives should be same all year round for all guests. Room cleaning and bed making was absolutely dreadful, some day bed wouldn’t be made or changed. Some Days we had to ask for fresh towels We as a family wouldn’t personally go back to this hotel, as we felt like a burden being there, where when we’ve gone to Turkey before at the same time of year to other hotels, the children were confident to speak to bar staff if they wanted a drink and were brilliant making their holiday as well as the parents time a pleasure. When we went out we found the local people really friendly and helpful in all ways, food eating out was good, at places traditional Turkish food but also had the likes of McDonald’s and Burger King near by for the kids if they wanted that. Average food bill would be around €30-40 that’s starter and mains for 5 of us. Alcohol was a bit more expensive per drink but is available if you wanted, soft drinks were cheap enough.
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