Constance
23 Januari 2024
I was satisfied with room. The manager Alphonso (Mike I heard him called also) made the stay a nightmare. I honestly and wholeheartedly wrote a review about my stay last week and he obviously did not like it and used his management power to take revenge. He mentioned the review to me. I planned to stay 5 additional and had approval for $325 from affirm but while I was out to breakfast my key was disabled before 9:30 am. When I went to front office I was told I had to move a room half the size” than i was occupying. Last week I experienced the same switch around. I was in a superior king and he stated I needed to move to a deluxe. This week I needed to move to a standard and “what was I expecting the Hyatt regency”? Was his quote. Very insulting and humiliating he was. No way would i recommend family, friends, nor enemies to go Red Roof Inn Troy or Madison Heights as he manages both.
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