The Ritz-Carlton, Tokyo

The Ritz-Carlton, Tokyo Reviews

The Ritz-Carlton, Tokyo

Akasaka 9-7-1 Tokyo Midtown, Minato Ward, Tokyo, 107-6245, JapanView Hotel Details
The Ritz-Carlton, Tokyo
The Ritz-Carlton, TokyoThe Ritz-Carlton, TokyoThe Ritz-Carlton, Tokyo
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The Ritz-Carlton, Tokyo Guest Reviews

4.6/5
Great
134 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(134)
Positive reviews(132)
Reviews with photos/video(39)
Friendly staff(31)
Awesome stay(27)
Great location(12)
Loved the view(10)
Clean and tidy(6)
Tasty food(6)
Classy environment(5)
Convenient for shopping(5)
Negative reviews(2)
Guest User
Tokyo Deluxe Twin, Guest Room, 2 Doubles, Skyline View
Stayed in Oct 2024
Family
5 review
4.7/5
Amazing
Posted on Nov 8, 2024
Wow! One of our best stays in tokyo. Rooms are very huge and the spa amenities are great
Response from Property: Thank you for choosing The Ritz-Carlton, Tokyo on your recent stay in Tokyo. We are delighted to hear that the stay was the best in Tokyo and you liked our room and spa amenities.We are looking forward to welcoming you again whenever your travel brings you back to Tokyo.Warmest regards,Sayaka GotoDirector of Quality
BENLU
Luxury Suite, 1 Bedroom Suite, 1 King
Stayed in May 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The staff were friendly, and the room was comfortable and nice view.
Response from Property: Dear BENLU, Thank you for sharing you valuable feedback with us. I am delighted to see you enjoyed your stay in all aspects. We will continue to provide the highest level of service. We are looking forward to welcoming you back to The Ritz-Carlton, Tokyo!Warmest regards,Sayaka GotoDirector of Quality
Guest User
Tokyo Deluxe King, Guest Room, 1 King, Skyline View
Stayed in Dec 2023
Couples
53 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Loved it great experienced cant go wrong with this hotel.....
Response from Property: We are thrilled to learn that your time with us exceeded your expectations, and we look forward to welcoming you back to The Ritz-Carlton, Tokyo.
Guest User
Deluxe King, Guest room, 1 King
Stayed in Apr 2024
Family
9 review
4.7/5
Amazing
Posted on May 5, 2024
excellent service great location!!!
Response from Property: Dear Guest, Thank you for choosing The Ritz-Carlton, Tokyo on your recent stay. I am glad to hear that you enjoyed our service and location. We are looking forward to welcoming you back to our hotel in the near future. Warmest regards, Sayaka Goto Director of Quality
Guest User
Tokyo Deluxe King, Guest Room, 1 King, Skyline View
Stayed in Sep 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 23, 2023
挺好的，比较满意。。zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Response from Property: Dear guest: Hello distinguished guest, thank you very much for taking the time to give the hotel a positive review. If given the opportunity, we hope to provide you with a wonderful accommodation experience again in the future.
joni
Tokyo Deluxe Twin, Guest Room, 2 Doubles, Skyline View
Stayed in Mar 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on May 4, 2023
Perfect . Staff welcome.
Response from Property: Dear joni, Thank you for your kind feedback to The Ritz-Carlton, Tokyo. It is always encouraging to hear positive feedback. We hope to welcome you back soon. Warmest regards, Sayaka Goto Director of Quality
Wanshiruyi！（xiduolang）
Carlton Suite
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Apr 2, 2024
good！
Response from Property: Reply from the property：Dear Wanshiruyi！, Thank you taking time to review your recent experience at The Ritz-Carlton, Tokyo. We are glad to see you enjoyed your stay with us. We hope to welcome you back to us soon again. Warmest regards, Sayaka Goto/Director of Quality
西西公主
Tokyo Deluxe Twin, Guest Room, 2 Doubles, Skyline View
Stayed in Jan 2025
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The room is big, the view is open, the service attitude is very good, the lobby is also very beautiful, there are too few breakfast options, Western breakfast is free, which is bread with various eggs, the cold cuts are terrible, Japanese breakfast has to be paid for, and there is no freshly squeezed juice.
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Binggan
Deluxe King, Guest room, 1 King
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The 47th floor is blocked. The 48th floor and above are all floor-to-ceiling windows. The hotel service is great. It is convenient to eat and shop downstairs. The room has a great view.
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6/10
Shimmy1117
Tokyo Deluxe King, Guest Room, 1 King, Skyline View
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 26, 2025
We used it for a surprise proposal. Everything was perfect, from arranging the balloons to the flowers. The food was delicious too.
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6/7
Guest User
Tokyo Deluxe King, Guest Room, 1 King, Skyline View
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Dec 31, 2024
The Ritz-Carlton is an old hotel, it's been a while, but I think the hotel maintenance is good. Although the facilities are not very new, they are quite clean. There is a small wooden strip on the wall of the room. When I woke up, it fell to the ground. The cleaning staff feels that they are all outsourced. They are all foreigners who can speak fluent English, not local Japanese. The entire hotel staff speaks fluent English and there is no problem with communication. The location of this hotel is very convenient. Midtown is downstairs. It is very convenient to eat, drink, shop, supermarket, drugstore, etc. And you don't have to go outside, it's just downstairs of the hotel, which is very convenient.
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Anonymous User
Deluxe King, Guest room, 1 King
Stayed in Oct 2024
Travel with friends
16 review
4.0/5
Very Good
Posted on Nov 26, 2024
The room is average, nothing special, expensive, low cost performance I met a Chinese-speaking receptionist, who was very friendly and helped me arrange a room with a view of Mount Fuji The surrounding area of ​​the hotel is not bad
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Response from Property: 貴賓您好，非常感謝您於百忙之中給予酒店的寶貴意見。 關於設施的部分，酒店也在近期致力於透過裝潢以及增添新的傢俱去更新目前的設施。 再次感謝您對於酒店的評價，以及對風景和周遭環境的肯定。
Guest User
Deluxe King, Guest room, 1 King
Stayed in Oct 2024
Family
27 review
4.5/5
Great
Posted on Dec 8, 2024
Nice view, wide view
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Response from Property: 貴賓您好，非常感謝您給予酒店的正面評價！ 希望在未來能夠持續為您提供良好的服務以及體驗。
Guest User
Deluxe King, Guest room, 1 King
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Hotel facilities are very well maintained
Original TextTranslated by Google
Response from Property: 感謝您對我們設施維護工作的肯定！我們始終關注設施的良好狀態，以確保每位客人都能享受到愉快的住宿體驗。您的反饋激勵我們繼續維持並提升服務質量。 
Guest User
Deluxe Room
Stayed in Apr 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jul 14, 2024
The room was very satisfactory in every aspect, the view was also very good, the mini bar was well stocked, and the breakfast service was also in place (the service in Japan is really considerate and attentive). The hotel is located in Roppongi, and the location is very good, and it is convenient to get around.
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6/7
Response from Property: Dear guest, thank you very much for your positive comments about the hotel's location and breakfast. We are honored for this. Hope to be able to provide you with excellent service again in the near future!