W Hong Kong

W Hong Kong Reviews

W Hong Kong

No.1 Austin Road West, Kowloon, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
W Hong Kong
W Hong KongW Hong KongW Hong Kong
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Guest Reviews of W Hong Kong

9.3/10
Great
1619 review
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(1619)
Positive reviews(1568)
Reviews with photos/video(357)
Easy to get around(145)
Convenient for shopping(98)
Nice sea view(88)
Delicious breakfast(78)
Well designed(37)
Great swimming pool(28)
Close to airport(24)
Has an infinity pool(9)
Negative reviews(51)
mikeipyc
Fantastic Suite
Stayed in Jun 2025
Solo traveler
37 review
10/10
Outstanding
Posted on Jul 10, 2025
Superb hotel, great location and stunning view from the room, great services, will definitely book again
M
Fabulous King Room
Stayed in May 2025
Family
12 review
8.0/10
Very Good
Posted on Jun 29, 2025
Convenient location of you are taking AEL. Nothing much near by except element shopping mall.
Guest User
Wonderful King Room
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 24, 2025
We had a wonderful stay! Thank you so much for the hospitality provided by Rene and Mathew.
Barry
Wonderful King Room
Stayed in Apr 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on May 30, 2025
W Hong Kong delivers impeccable service with a smile—staff were attentive without being intrusive. The view from our room was breathtaking. Location-wise, it’s unbeatable; steps from the MTR and Kowloon’s buzz. A flawless blend of luxury and convenience. Would absolutely return.
19610308
Wonderful King Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 29, 2025
Willy service very good. He took extra effort to give us the recommendation of restaurant and give us good price at late check out.
rachael
Spectacular King Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 17, 2025
Staff were incredibly attentive and friendly, always ready to assist with any request。
Anonymous User
Spectacular King Room
Stayed in Mar 2025
Family
10 review
9.0/10
Great
Posted on Apr 30, 2025
Room with great view. Service is very good and hotel is clean. Hotel prepares kids amenities also and decorate the room for my son’s birthday. The hotel is connecting to Kowloon station. Taxi also available all time at the lobby.
Anonymous User
Fabulous King Room
Stayed in May 2025
Couple
5 review
8.0/10
Very Good
Posted on Jun 3, 2025
I had a nice stay. The gym was well-equipped, and the view was beautiful!
Yalishandeliyasani
Wonderful Twin Room
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 9, 2025
Thank you for the best service provided by Rene & Pauline, especially they arrange the amenity for my son’s birthday, bravo!
Eric Kendall
Spectacular King Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 10, 2025
Excellent W service you would expect. Great amenities. Only downside is the rooms are just a little bit dark with not enough lighting.
Response from Property: Dear guest, Thank you for staying at W Hong Kong and for your valuable comments! It is our greatest hope to provide every guest with an unforgettable and caring experience. We are glad to know that you enjoyed your stay at the hotel and were satisfied with our overall atmosphere and service. Thank you again for your kind words and look forward to serving you again soon at W Hong Kong! Sincerely, Anas Bencheqroun, General Manager of W Hong Kong
Anonymous User
Spectacular King Room
Stayed in Jan 2025
Couple
1 review
9.5/10
Amazing
Posted on Feb 24, 2025
Great service, excellent location, the room decoration relatively old but still good. My only suggestion is to improve the breakfast especially bakeries and dim sum. Look forward to another stay
Response from Property: 親愛的貴賓,感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意。對於我們此次在早餐品質方面欠佳的表現,影響到您的入住體驗及心情,請允許我代表團隊向您真誠致歉。您反饋的細節已分享至全體管理團隊跟進相關梳理與改進。真誠期待您再度光臨體驗我們的改進之處。衷心期待您再次蒞臨香港W酒店時我們為您服務。 香港W酒店總經理Anas Bencheqroun敬上
Siu Wai
Fabulous King Room
Stayed in Feb 2025
Business traveler
24 review
10/10
Outstanding
Posted on May 16, 2025
very very nice hotel, have been to this hotel for few times before already
Guest User
Spectacular King Room
Stayed in Jan 2025
Couple
2 review
6.5/10
Posted on Feb 16, 2025
Stayed on 18/f with partial harbour view. View’s nice but could hear cars passing by. Am light sleeper so requested upper floors but between 18-36 they gave me 18/f. The room stinks a little like carpet being wet or someone pooped inside or sth, lasted whole stay. The sealant of the shower cubicle clearly was off so when we showered water leaked to vanity area and also leaked to toilet side… not a cheap hotel but the quality of the bedroom is really not up to par. Bed’s comfy though but pillows not. Shower and toilet share one door so when I showered while my partner was doing his business in the toilet he had no door to close~~ interesting design. Front desk is helpful.
Response from Property: Dear guest, Thank you for staying at W Hong Kong and taking the time to give us your feedback and suggestions so that we can continue to improve. We are very sorry for your experience and we are very sorry that you had such an experience. We pay close attention to the guests' experience in the hotel. We will review and thoroughly check the issues you reported. We will continue to work hard to do better for you. We sincerely look forward to serving you when you visit W Hong Kong again. Sincerely, Anas Bencheqroun, General Manager of W Hong Kong
Guest User
Spectacular King Room
Stayed in Apr 2025
Solo traveler
23 review
10/10
Outstanding
Posted on May 25, 2025
Vvvvvvgood vvvvvvvvvvgoood
Guest User
Spectacular Twin Room
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 15, 2025
Thank you Rene, Karis, Pauline and Alex. They have provided an excellent service by arranging a nice room for me.