No.1 Austin Road West, Kowloon, Yau Tsim Mong District, Hong Kong, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.7/5
Menakjubkan
1314 ulasan
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Ulasan terverifikasi
Lokasi4.7
Fasilitas4.6
Layanan4.6
Kebersihan4.7
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Rocket girl
Kamar Twin Wonderful
Menginap di Sep 2022
Pasangan
30 ulasan
3.2/5
Diposting pada 24 Nov 2022
Lokasi yang bagus. Terlalu banyak orang jadi staf
Tidak bisa
Mengatasi.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Halo, Kami sangat menyesal Anda harus mengalami hal ini selama Anda tinggal bersama kami. Terima kasih atas pengertian dan tanggapan Anda, berharap dapat bertemu Anda lagi segera! Semoga sukses, Matthias Vogt, Manajer Umum
光頭肥佬
Kamar Fabulous King
Menginap di Okt 2022
Pasangan
2 ulasan
4.5/5
Sangat Baik
Diposting pada 20 Jan 2023
Bagus bagus bagus bagus bagus
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Halo, Terima kasih telah memilih kami, kami akan berusaha melanjutkan komitmen kami untuk melayani Anda lagi pada kunjungan Anda berikutnya. Sampai jumpa lagi! Salam hangat, Matthias Vogt, Manajer Umum
Eric Kendall
Kamar Spectacular King
Menginap di Feb 2025
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 10 Mar 2025
Excellent W service you would expect. Great amenities. Only downside is the rooms are just a little bit dark with not enough lighting.
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓, 感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意,再次感謝您的美言並期待香港W酒店很快能再次為您服務! 香港W酒店總經理Anas Bencheqroun敬上
Pengguna Anonim
Kamar Spectacular King
Menginap di Jan 2025
Pasangan
1 ulasan
4.7/5
Menakjubkan
Diposting pada 24 Feb 2025
Great service, excellent location, the room decoration relatively old but still good. My only suggestion is to improve the breakfast especially bakeries and dim sum. Look forward to another stay
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓,感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意。對於我們此次在早餐品質方面欠佳的表現,影響到您的入住體驗及心情,請允許我代表團隊向您真誠致歉。您反饋的細節已分享至全體管理團隊跟進相關梳理與改進。真誠期待您再度光臨體驗我們的改進之處。衷心期待您再次蒞臨香港W酒店時我們為您服務。 香港W酒店總經理Anas Bencheqroun敬上
Tamu
Kamar Spectacular King
Menginap di Jan 2025
Pasangan
2 ulasan
3.2/5
Diposting pada 16 Feb 2025
Stayed on 18/f with partial harbour view. View’s nice but could hear cars passing by. Am light sleeper so requested upper floors but between 18-36 they gave me 18/f. The room stinks a little like carpet being wet or someone pooped inside or sth, lasted whole stay. The sealant of the shower cubicle clearly was off so when we showered water leaked to vanity area and also leaked to toilet side… not a cheap hotel but the quality of the bedroom is really not up to par. Bed’s comfy though but pillows not.
Shower and toilet share one door so when I showered while my partner was doing his business in the toilet he had no door to close~~ interesting design.
Front desk is helpful.
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓,感謝您入住香港W酒店並利用寶貴的時間給予我們意見及指教,讓我們能不斷進步。對於您此次經歷感到萬分抱歉,讓您感受到如此經歷我們非常遺憾 。我們相當關注客人在酒店的體驗, 對於您反饋的問題 ,我們會重新檢視並徹底檢查。我們定會繼續努力為您做得更好。衷心期待您再次蒞臨香港W酒店時我們為您服務。香港W酒店總經理Anas Bencheqroun敬上
Lois G
Wonderful King Room
Menginap di Okt 2024
Bepergian dengan teman
71 ulasan
4.7/5
Menakjubkan
Diposting pada 1 Des 2024
Stayed there many times. Super nice and cosy room with welcoming staff. Would certainly stay again!!!
Terjemahkan
Tamu
Kamar Twin Wonderful
Menginap di Okt 2024
Lainnya
8 ulasan
2.7/5
Diposting pada 16 Nov 2024
It was my first stay, however, overall experience was not meeting my expectations for W brand at all. Check-in took a while while the male agent didn’t show any genuine sense of interest during the process. No assistance for luggage provided either although I did mention my mother was waiting at the sofa area with luggage. The room looked old and there was hair from previous guest on the toilet floor. There was built-up of white scale in the bathroom here and there. To my surprise, there was no turn down service provided in the evening but this is a Forbes 5-Star hotel. I stayed on the 23F, there was only the UP button at the lift landing which made me wondering if there was another lift with the DOWN button. Finding none, eventually I pressed the UP button and entered to the lift, and managed to press the 6F button after the door closed to go down. Is this part of the posh W hotel features or am I being old-fashioned? At breakfast, I gave my room number to the waitress before entering to the restaurant. After she took my order for coffee, I was asked for my last name which I spelled it for her. What was the purpose of doing this? In order to confirm my room number? Should this be done at the host desk before I came in? Or to personalise the service? But I wasn’t addressed by name at any opportunities during my entire stay! Again, no Forbes 5-star standard. I saw one foreign gentleman stopped to spell his name to the waitress when he was going to get his food……Weird! Overall, a hotel that I wouldn’t come back again! A hotel with Forbes 5-Star rating but not complying with Forbes 5-star standard! Shame!
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓, 感謝您入住香港W酒店並利用寶貴的時間給予我們意見及指教,讓我們能不斷進步。對於您此次經歷感到萬分抱歉,讓您感受到如此經歷我們非常遺憾 。我們相當關注客人在酒店的體驗, 對於您反饋的問題 ,我們會重新檢視並徹底檢查。我們定會繼續努力為您做得更好。衷心期待您再次蒞臨香港W酒店時我們為您服務。 香港W酒店總經理Anas Bencheqroun敬上
Yeo
Kamar Twin Wonderful
Menginap di Jan 2025
Bepergian dengan teman
2 ulasan
4.7/5
Menakjubkan
Diposting pada 3 Mar 2025
Very convenient location to MRT,
Terjemahkan
Tamu
Wonderful King Room
Menginap di Des 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 27 Jan 2025
A pleasant experience.
Receptionist Chelsea was very sincere and helpful.
I know it’s the “w” atmosphere and all, but can someone please turn on a bit of the lights especially in the restaurant!
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓, 感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意,再次感謝您的美言並期待香港W酒店很快能再次為您服務! 香港W酒店總經理Anas Bencheqroun敬上
Ho Chun
Kamar Spectacular King
Menginap di Des 2024
Pasangan
1 ulasan
4.2/5
Luar Biasa
Diposting pada 23 Jan 2025
Special thanks to Anson and Dicky for making my girlfriend's birthday stay so memorable! Definitely will revisit soon again. Thank you W HK team!
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓, 感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意,再次感謝您的美言並期待香港W酒店很快能再次為您服務! 香港W酒店總經理Anas Bencheqroun敬上
Tamu
Wonderful King Room
Menginap di Des 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 12 Jan 2025
It was a bumpy trip since my son got fever as side effect of the vaccine and I needed to extend our stay. As soon as I informed the hotel, they sent us a free thermometer and upgraded our room to harbor view which is closer to the lift. Extremely grateful to Rene Tsang for the smooth transition and care. Also, thanks to Marina at the breakfast restaurant for assisting me take out some porridge and juice for my son. I am very impressed by W’s exceptional service and definitely will come back again.
Terjemahkan
Tamu
Wonderful King Room
Menginap di Des 2024
Keluarga
6 ulasan
2.0/5
Diposting pada 8 Jan 2025
The staff was unfriendly and not helpful. I have no idea that the hotel charged $1500 deposit on top of the room charges and not return to me after checking out. The staff said the deposit will return to me 5 to 7 days later and will send me an email to confirm the return of deposit one day after checkout. However, I didn’t receive any email from them the next day after checkout even though I gave them phone calls. I will not book this hotel anymore.
Terjemahkan
Tanggapan dari Properti: 親愛的貴賓, 感謝您入住香港W酒店並利用寶貴的時間給予我們意見及指教,讓我們能不斷進步。對於您此次經歷感到萬分抱歉,讓您感受到如此經歷我們非常遺憾 。我們相當關注客人在酒店的體驗, 對於您反饋的問題 ,我們會重新檢視並徹底檢查。我們定會繼續努力為您做得更好。衷心期待您再次蒞臨香港W酒店時我們為您服務。 香港W酒店總經理Anas Bencheqroun敬上
Tamu
Wonderful King Room
Menginap di Mei 2024
Sendiri
2 ulasan
5.0/5
Fantastis
Diposting pada 17 Jun 2024
The weather wasn't the best during the stay and the room was just perfect to stay in without feeling I'm missing out on so much. Staff are very helpful and friendly.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for choosing W Hong Kong! It is our highest desire to provide a memorable and personalized experience to each and every guest visited our hotel. We are thrilled to know that you enjoyed the ambience and service delivered by the lovely team. We are glad you found it to be a delightful journey. Thank you again for your kind words. We look forward to seeing you soon in the near future!Best wishes, Nicole Xu, Quality Manager, W Hong Kong
WeeCheng Lee
Kamar Spectacular King
Menginap di Nov 2024
Keluarga
3 ulasan
4.2/5
Luar Biasa
Diposting pada 14 Des 2024
The experience with W Hotel would have been amazing to say the least, as we were warmly greeted by the hotel staff throughout our stay and received a free room upgrade. However, the experience was soured by an email from W Hotel requesting payment for missing items from the minibar that were never consumed, when all I did was remove the drinks from the fridge and place it on top of the desk as I needed space to store my items in the fridge.
Terjemahkan
Tamu
Kamar Spectacular King
Menginap di Mei 2024
Sendiri
4 ulasan
5.0/5
Fantastis
Diposting pada 30 Jun 2024
Amazing, services and fascinating and the fact that you can do laundry is very good.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for choosing W Hong Kong! It is our highest desire to provide a memorable and personalized experience to each and every guest visited our hotel. We are thrilled to know that you enjoyed the ambience and service delivered by the lovely team. We are glad you found it to be a delightful journey. Thank you again for your kind words. We look forward to seeing you soon in the near future!Best wishes, Anas Bencheqroun, General Manager, W Hong Kong