Intercontinental Taiyuan Hotel

This is going to be a very long review 😂. I arrived there a little earlier than the check-in time which luckily they didn't let me wait and attended to me, checking in took quite some time and I had no idea cash was not accepted so there was a lot of back and forth before finally accepting. Now I was ready to pay and I almost shouted from the amount they mentioned, claiming I was to pay a deposit of almost 2K in addition to the full amount of the total days I had to be there and that I would get it back when I check out. So now I was confused about the meaning of deposit here😂 and I explained I did not see any such information which they claimed its a policy and that was the fault of Trip.com. So they now said okay I could reduce the deposit to 1K and I just started laughing cos I only had an extra 1.2K for Miscellaneous cos the next day was my birthday so if I give you that money then I'm not going to be eating for all the days I would be there. So I ended up giving them about 600.....I got to my room and it was beautiful that made me a little calm and try to get over my frustration. Now there was no notice on the fridge so I thought the things in there were complimentary 🤣 and unfortunately I think the A.C was broken and it was quite uncomfortable so after several calls (trying to get someone who could speak English hmmmm) even after a supposed repairman came to check it out it still was hot af, they finally changed my room 🤦🏽‍♀️. I finally was able to move my things to the other room at the other end of the hall cos I had already unpacked and taken a shower. Then there it was, an even more beautiful room with an incredible view😍 which I was glad to had moved cos I hated the view in the previous room. At that moment I was already frustrated and just wanted to sleep but I later received a fruit platter which they said was free and I was like and are the things in the fridge free too cos I'd seen the drinks list with prices so my stupid self thought that was to buy incase I needed extra. They said NO they're not and here I had already drank a bottle of juice and chocolate from the previous room in addition to the new room😂. Now I started calculating and I knew my deposit was gone. To be honest I was disappointed as to whether it was carelessness on my part or Trip.com didn't give much details. I just slept. Next day, during the afternoon I received a call from the manager wishing me a happy birthday and also from the restaurant that they were bringing me a cake, so I just decided to get over everything and enjoy my free cake at least 😂. I received the cake and a gift and it was nice and I was actually impressed by the effort they put into making my day special ❤️. Unfortunately I wasn't able to go to the pool or see any other part of the hotel cos of the whole experience I wasn't really feeling it. But overall I loved the place and the view was incredible and after explaining things to the manager the next day, she apologized for the miscommunication and didn't charge me for the minibar and also I got my deposit back. Hopefully I might visit again someday and I will be prepared next time so I'm not taken by any surprises.

nice location，good breakfast， nice person

Located in the new business and government district area, the hotel is conveniently situated.for business travellers. The airport is about 20 minutes by car and also around 20 minutes to Taiyuan South railway station. Parking is also available at this property. Around the hotel are many restaurants and shops along with the giant MixC shopping mall. The hotel boasts a range of high-quality amenities including a SPA, gym and excellent swimming pool. The downstairs restaurant is also excellent, especially the breakfast buffet, which has many options available. The rooms are well-appointed with modern furniture and comfortable beds. The rooms are large and offer plenty of space too. Staff are very helpful and attentive and also speak good English. Highly recommended and my favorite hotel In Taiyuan!

蛮好的mingugugongmingmingmingninmingmingxingongnihxingmingm

Good！～

Awesome hotel really enjoyed the stay

房間設施齊全，有空氣凈化器和加濕器。該酒店服務人員熱情周到。如：禮賓部的小劉小李，保潔員小高。該酒店位置很好在太原博物院的對面，離萬象城很近，美食特別多。我願意向朋友，親戚推薦入住該酒店，也願意再來太原時還選擇該酒店入住。

酒店斜對面就有一個星爸爸店！酒店離萬象城很近，步行才20分鐘左右！服務熱情，checkin後主動幫忙拿行李送到房間！進入房間後發現歡迎水果（๑＞◡＜๑）🍎已經放好了！絕對貼心！房間裏面乾淨整潔！還有每日享用迷你吧一份盡情享用！下次再去還住這家酒店🏨

住遍太原同檔次酒店，來到洲際，依舊感覺是太原酒店的典範。酒店環境在線，客房服務優質。特別感謝賓客關係主任靳曉玉女士的熱情服務，舒心的溝通帶給人好心情。以後還會選擇太原洲際入住。