Holiday Inn Express & Suites Tacoma Reviews

The hotel was clean, near the highway and the breakfast was nice. But there wasn’t any toothbrushes available.

It's good.

My fiancé and I scheduled a late check out for 12:30, only to be woken up EARLY by the cleaning crew (they came into our room while we were sleeping). The hotel was nice but located on what’s known as 23rd and Murder (S Hosmer), so there definitely was a feeling of not being safe at times

Great

This is the 5th review... Haha, up to the last room... everyone was satisfied and liked it. If you make a reservation online, you can get the lowest price. This is the hotel you can find at the lowest price by comparing several sites.

Satisfied, met expectations

就挨着五號公路，交通方便，早餐豐富，前台服務態度很好，房間乾淨整潔，免費停車，和朋友在這裏住了三個晚上！

Very happy with how clean are room was (: staff was friendly, free breakfast in the morning biscuits and gravy was a hit for sure . Good decent pool size . I do wish the hot tub was working though . But the hotel was very nice and I will stay again in the future.

The location of the hotel gives the impression of high crime. You cannot get into the hotel, unless the Desk Clerk is ACTUALLY paying attention to customers intended to enter. If this isn’t enough to start the stay on a bad note, how about the “hotel policy” of changing your debit card a $100 “incidentals fee” and then being told your card will be refunded in 5-days. When asking if this is necessary because we’re on a budget for our trip, was very rudely advised “this is hotel policy”. Seriously, what happened to hotel policies where they’d charge your card for damage at checkout for “incidentals”. Pre charging for services that are not intended to be used or for pre charging for “damages” is so distasteful! Especially when the Desk Clerk states “the incidental charge is because you paid through ******* and if you paid at the hotel you wouldn’t have this problem”. Friendly or even customer service minded, are definitely NOT words I would use to describe this experience.

I was going to reserve a hotel in downtown Tacoma but we had to paid for deposit and parking lot. So instead I went with Holiday Inn express and suites in Tacoma cause it was closer to our event. What I didn’t like was that the hotel doesn’t specify on ******* their terms about a $100 deposit that they do take off your bank account. Also it was very noise you could hear everything from the next room and the footsteps. The front desk ladies were not very welcoming and kind.

The hotel is clean, the hallways smell clean but once we entered our room the smell was not the same! They need to air out the rooms. We had a horrible check in experience, the girl that was there for the Thursday night shift was rude and not customer service friendly at all! All the rest of the staff were amazing and super nice. The lady that prepped the breakfast and kept the eating area clean was so friendly and welcoming!

Rooms, main area and main floor bathrooms were clean. The bed was SUPER comfortable and the staff members were polite and attentive, Totally recommend this hotel.

The stay itself was fine. Tee surroundings were not great and made me weary of staying. We were there for a volleyball tournament and the girls were encouraged to swim to help stretch their muscles, but the pool was too cold and the hot tub was dirty. If the pool could be warmer and the hot tub cleaner my review would likely be 5 stars becuase you can't control your surroundings. The breakfast was surprisingly good with great options

Overall, this is a nice facility. Drawbacks include the rising crime in the surrounding area and limited parking available in the facility parking lot.