"Kondisi kamarnya sangat buruk. Kamar mandinya buruk, sabunnya kosong sama sekali! Untungnya saya membawa sabun mandi sendiri, kalau tidak, saya harus mengeringkan badan, memakai baju, dan pergi ke resepsionis untuk mengambilnya! Semuanya jam 6 pagi, padahal saya harus pergi kerja dan pasti akan terlambat 😡. Air panas di wastafelnya hampir suam-suam kuku, jadi saya tidak bisa bercukur dengan baik. Ini kamar kedua yang saya gunakan di properti ini dengan masalah yang sama. Hotelnya terlalu mahal dan kurang berkualitas!"

"Hotelnya bersih dan stafnya sangat ramah. Lokasinya sulit ditemukan, tetapi secara keseluruhan merupakan pengalaman menginap yang menyenangkan. Bonusnya adalah ada pasar malam yang buka 24 jam!"

"Good enough for a one night next to airport with a convenient bus service to and from Gatwick."

"Nice rooms air conditioned, all the care products and teas, coffee etc. lovely bar and restaurant. Excellent if you have appointments at the local hospital and you come along way to get there."

"The service was very good as we arrived very late. Was helpful and nice. Easy stay and drive to the airport The bar look big and nice, closed when got there ooo well Nice size room"

"Family’s Most Favourite Hotel in the UK – Unforgettable Staycation Moments Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we choose to refresh ourselves and truly enjoy relaxing family time. During the final days of the Easter Bank Holiday, we once again had an unforgettable stay here, and the hotel exceeded our expectations in every way. Our wonderful experience began at reception, where a professional and welcoming receptionist, Mr. Waleed, assisted us. He kindly helped register our car plate for overnight parking and informed us that the swimming pool facility renovations had been completed. He also thoughtfully let us know that my son Matt could enjoy the pool until 7 p.m. Thanks to his clear explanation and kind arrangement, we had plenty of time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and steam room. It was a perfect way for both adults and children to relax and unwind. After our swim, we were quite hungry. At that moment, Restaurant Manager Mr. Nadeem warmly approached us and started chatting with my son. Matt was absolutely delighted—especially because Mr. Nadeem remembered him from previous visits. His kindness made us feel genuinely welcomed and valued. Even while waiting for our meal, we felt cheerful and at ease. At the end of dinner, he took time to speak with us again, encouraging Matt in his studies and sharing that his wife is a wonderful school teacher. These sincere and personal interactions truly touched our hearts. We also followed sightseeing recommendations from other hotel staff and visited nearby attractions such as Walton-on-Thames, which made our trip even more enjoyable and memorable. Once again, Holiday Inn London–Shepperton made us feel welcomed, cared for, and appreciated as a family. This hotel is not just a place to stay—it truly feels like a second home to us. Cheers, Mr Pan Pan Cheng Guest of Room 204"

"Next time turun London nak book lagi, senang untuk solo travel perempuan , yang penting safe pilih capsule hotel yang dorm dia Famele, 5/5, lagi satu senang dekat je dengan tube station Piccadilly underground"

"Meget serviceminded personale i receptionen Et dejligt hotel med fantastiske god beliggenhed til East Grydon stadion som kører til Vicktoria stadion og den anden vej Gatwick lufthavn Vi har nydt vores ophold og vender helt sikkert tilbage igen"

"Kami akan naik pesawat pagi dari Bandara Gatwick ke Roma keesokan paginya dan hotelnya hanya berjarak sekitar 15 menit berkendara. Kamar-kamarnya nyaman dengan fasilitas yang memadai untuk masa inap yang nyaman. Stafnya ramah dan membantu. Hotel ini juga memiliki minibar untuk minum dan juga makanan ala carte yang dapat dipesan. Saya sangat puas dengan tempat ini karena nyaman dan direkomendasikan."