Hilton Garden Inn Suffolk Riverfront

Very nice stay , the young man who checked us in was WONDERFUL , I give him a MILLION STARS, the food was REALLY GOOD and tasty.

It was fine but I did have issues with my booking, had it reserved and then my reservation was canceledl

The room was nice and clean. The only issue I had was the parking. Even with the renovation going on it was still very nice and quiet

The breakfast was overpriced for the options. I paid $15 for the buffet and the only item I could eat was scrambled eggs. I usually stay at the Hilton in Suffolk which is much better. When I checked out at the front desk, I was not asked how I enjoyed my stay or thanked for reserving with Hilton. Unfortunately, as a black woman, this is not unusual. The female bartender was very cordial when I arrived 2/10. The other staff were on their phones and seemed annoyed to be at work.

Extremely loud , no control by the workers or management. 24 hours of screaming in the hallway, yelling and smell in the hallway was disgusting !!!

This is our third year staying at this property. The staff were nice but didn't seem to care about the property itself. When told about issues, no seemed interested to check them out. When I spoke with the manager, all the information I shared was a surprise to her, so staff is also not logging in the issues. Would like to come back another year, but only if they make some changes.

Hotel is lovely; staff were great. The hotel is undergoing renovations but they were very up front about that. It did not impact my stay.

I went to a hiring event at this location, and also booked a room there to stay in after. The staff was extremely friendly, helped us check in early, and the breakfast food was amazing.

We were not happy with our in-room experience. For starters our shower/tub was clogged up and had a very slow drain. This problem was to the extent of standing dirty water after a shower. We brought this to the attention of the front desk and was assured that it would be addressed. Unfortunately it was not. After being out and returning to the room our bathroom had a surprisingly odd stench of ********* which was not there when we initially checked in!? Aside from that our tub drainage issue was never repaired and the hotel did not offer any sort of compensation for the inconvenience nor did they acknowledge someone came to assess the issue. This was frustrating as we had to play the roll of paying guest and house keeping to keep the bath tub clean from floating dirt around the tub. The final straw that led this review was when we realized our rooms had not been cleaned by the following night. Upon returning from our event we realized there was still trash in the room that had not been removed, dirty towels and wash clothes that had not been replaced and a bed that was not made up while we were out for the day. Needless to say we contacted the front desk and expressed our unhappiness with the way our room was disregarded. The reply I received from the front desk clerk was: "Hilton adopted a new policy to do away with daily room cleaning services, but we will clean your room at your request if you need it." A policy we were not made aware of upon check in.