Hotel Spa di Kunming

Wanted a special place for some relaxing time together. Do not want to try the usual hotel in the city. After going through the photos, decided to give it a try. And voila….. absolutely no regrets choosing this hotel. The service provided was top notch, the staff are friendly, courteous and prompt. Housekeeping staff always clean up the villa to a level which I had no way to complain. Always willing to go the extra miles in providing personal services to the guests. The Villa I booked had a private hot spring and a huge garden which had the best view in my opinion. Every evening, we are able to watch the sunset in our private garden. It was really out of this world, couples must definitely try it. Everyday the hotel will provide a fruit basket and top up the bar counter with drinks and snacks at no costs. The ever-friendly staff (Miss Lee) even told me to let her know if there are any fruits I would like, she would arrange to fill it up in the fruit basket. She even check with me a few times if there are anything she could do to improve the stay with the hotel. Kudos to the management team for instilling this high service standard. Miss Lee even contacted me after I check out to ask for my feedback. Keep up the wonderful work. I will definitely be back. For this trip is filled with so much wonderful memories. Thanks to the team.

Tidak ada seorang pun di Kunming yang merupakan tempat paling cocok untuk membawa bayi Anda ”berendam di air”. Semua orang di kolam renang dan sauna di lantai pertama memiliki paparan sinar matahari yang cukup, tetapi kolam air panas luar ruangan juga sangat mengejutkan. Paling cocok untuk tinggal di suite dengan jacuzzi, ruangan seluas 100 meter persegi, super tak terkalahkan, jacuzzi besar, dan airnya sangat deras. Saya merasa berada di kamar saja sudah cukup untuk bayi menghabiskan waktu yang lama. Sarapan juga sesuai dengan level Wanda.

We recently stayed at this hotel with my husband and had quite a mixed experience – some parts were truly lovely, while others left us a bit disappointed. First of all, the villa itself was absolutely beautiful and incredibly spacious. The natural hot spring water was one of the highlights of our stay — such a relaxing and unique experience. The surrounding territory is also well-maintained and very peaceful, perfect for disconnecting and enjoying nature. However, it’s important to note that the location is quite remote — it took us around an hour to get to places where we could eat or enjoy a cup of coffee. This is understandable considering the mountain setting and access to hot springs. The afternoon tea was decent, and although lunch wasn’t included in our stay, we tried the local mixian noodles and they were absolutely delicious! Must try! Unfortunately, breakfast was disappointing, especially for guests like us who don’t eat pork or pork oil - there were very few options. A few maintenance and cleanliness issues also affected our stay. The outdoor pool was not super clean, some insects were swimming there. While we really loved the hot spring bathtub in the villa, the facilities could use a bit more upkeep. The toilet setup was quite basic — a minimum upgrade like a bidet spray or shower toilet would make a big difference, especially for international or Muslim guests. A more distressing part of our stay was that we found dead insects under the blanket in our bed after returning to our room one evening 🥲 I do appreciate the staff’s polite and kind response – they offered tea and explained it may have fallen from the ceiling – but for someone with a strong phobia of insects, this made it difficult to sleep and really affected my comfort. I do believe this is something that should be taken more seriously, especially in a hotel of this level. Despite these issues, the staff was very polite, cute and extremely helpful & friendly, and I can see the potential for a truly magical experience here with just a few improvements. I really wanted to love everything — and part of me did — but I was also happy to go back home, just to feel more comfortable and relaxed.

Sebagai hotel bintang lima, memiliki ***a dan fasilitas yang sesuai. Di sini saya akan fokus pada restoran Cina, lingkungan restorannya bagus, dan desain tema porselen biru dan putih sangat khas menyalakan. Sebagian besar hidangannya cukup enak, tapi ikan mandarin panggang lada hitam yang saya pesan untuk makan siang hari ini adalah kejutan. Ikan mandarinnya dingin (dikonfirmasi oleh pelayan dan dapur di tempat). tahu bahwa itu tidak segar begitu mereka memakannya. Tidak ada ikan segar sama sekali. Setelah dikonfirmasi, tidak ada tindakan perbaikan. Sepertinya ini normal. Kata pelayan, ikannya harus dibunuh dua hari sekali. Saya tidak tahu harus berkata apa. Sebagai restoran yang mengenakan biaya layanan, restoran ini mengizinkan ikan dingin, yang merupakan pertama kalinya saya menemukannya dalam hampir setengah abad!