Sonesta Simply Suites Detroit Southfield

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Room wasn’t cleaned at all. Was in there 30 minutes and left returned the key. Still haven’t received a refund

This was a horrible stay I requested the 3rd floor which was granted but the stove didn’t work so I moved to the second floor…this was horrible the ppl upstairs stomped from morning to night I couldn’t sleep…this place is disgusting and dirty. I’m surprised it’s apart of the Sonesta family. Check out is 12 some guy knocked on my door stating he has to fix something I informed him I’m checking out within an hour he said I still have to come in I closed my door moments later another man knocked he said he was housekeeping, I was so uncomfortable with the whole place. The front desk clerk was great but that was the only normalcy I felt.

The room was not clean, the freezer had no container for ice, the tables in the room was sticky, noisy, not a place to go to if you want to rest, relax

There was urine in the toilet when I first entered the hotel room leaving the room polluted with the smell of it. When I lifted up the mattress to check for bed bugs, none were found but underneath the mattress was absolutely filthy. I found a Happy’s pizza receipt from 07/02/23 underneath the mattress indicating that the mattress wasn’t cleaned properly. The floor wasn’t vacuumed and furniture was not in good condition.

We had to be moved to 3 different rooms because 1st room we walked in and there were dirty sheets and towels on the floor 2nd room TV didnt work and 3rd room bed was barely made very dirty baseboards and hair all in bathroom sink and hallway was very Noisy. I will NEVER recommend or stay in another Sonesta.

Wasnt even able to get in. No one was at the desk to check me in. Soon as you walk in the door people we congregating and smokng. Being a non smoker walking into a smoke filled facility is not a good look.

The manager at this property is so kind and professional. Extremely helpful. I would referral this hotel to all my family n friends

The Sonesta Suites hotel Southfield is an awful place to stay. There was an awful stench in the room that seemed to be coming from the carpet. There were bed bugs in the room and I informed 3 people, including 2 ladies that claimed to be management and nothing was done about it. I had fresh bite marks on my arms and legs that weren’t present before sleeping in that room. Unfortunately I don’t remember their names, but the 1st lady (who is pregnant) said she would make a call and that someone would be coming that week but no one did. I had to follow up myself because none of the “managers” did ANYTHING they said they were going to do. The 2nd person I complained to(after my clothes had been stolen from the dryer) wasn’t even aware of my initial complaint. I told her that my clothes were stolen and about the bedbugs and requested a refund. Of course she said she would get someone out Asap about the bedbugs And would follow up with me about my refund request. Again someone saying they were going to do something, but did nothing. They didn’t care because it wasn’t them in a room with a terrible smell and bedbugs. I always had to follow up with them because nothing was being done. This place doesn’t deserve any stars. Also, the side doors stayed propped open ALL DAY EVERY DAY, which meant anything and anyone could come in. Again this hotel is an awful place to stay and I’m going to make sure I tell anyone who will listen about my experience there. I checked out this past Saturday