Mandai Rainforest Resort by Banyan Tree

I love the staff. I was being impatient but they still come towards me to serve me. I feel bad to be impatient. Everything works so smoothly and I don’t see any bad things happening. Thanks for everything! The facilities, amenities, cleanliness of the room and the wonderful service! The breakfast also taste extremely good. We nearly experienced everything in this hotel. This hotel have reached our expectations and above too provide us the stay we want. It was a great experience to be in this Hotel!

Very very nice resort

With the unclear or even confusing (BusCoachResort ) signages before we could arrive at the resort , it was already a little fruatrating ...but from the moment when we finally arrived for checked in at the Front Office , our staycation at this resort seriously kick started off on the wrong foot. The front desk staff barely acknowledging most guests as we arrived. It took what felt like forever to check in which was supposedly 3pm , however in view of the unclear signages for parking , we only arrived at 4.15pm thinking that it should be a quick swift that we would get our room but when we finally got our room keys, it was close to 6pm , and we were given "all the excuses" besides rooms are not ready due to delay in housekeeping...then last excuse was "lapse in booking" by a non chinese Front office male staff . Yes i must admit the Sanctuary King room was the only perk us up with the spectacular serene lake view. And then we thought since hving enountered so much of hassle upon checking in which had already depleted our energy ..we kind of thought maybe we will do in room dining ( to enjoy the room view ) but upon clicking on the icon for in room dining ,we were however not able to get access to in room dining menu as repeatedly clicking on the in room dining were just advertisments . To add on ..there was not even a mini bar menu to be found in the room nor on the TV screen icons ... Also ,we were not given clear instructions about the dining options within the resort , we then only discovered the restaurant that will be serving us the breakfast next morn actually also serves dinner buffet but by then it was close to 730pm after having explored out with most food joints that were ady closing between 7pm to 8pm in Zoo or Birds Paradise... However ..I must say , from the moment we entered the resort restaurant, the F&B team really made up for our entire day of unpleasant encounter upon checking in , their hospitality smile and service going the extra smile...kudos to the F&B team with special mention to Uzair and Rohini ...who really make our entire dining experience so much more pleasant and enjoyable . We were really hoping for a relaxing experience resort staycation experience but the lack of basic service ( Front office team seem not able to handle the guests queries or rather appease the guests ) at the Front Office team immediately soured our mood. Not what we expected for a “luxury” resort stay. And not much of recovery marketing action was initiated with only a call to offer an extended late check out .... I am sure the management team would have already heard the guests grouses by the evening especially for an Opening day . And in view of our profession , we wanted to have the 1st hand experience at the luxury resort before recommending to our clients or guests ..with this experience I can only say I have reservations about the resort being able to deliver what they intended to...

第一天開業，因為是新開的酒店，出租車不知道酒店入口，把我們放到動物園入口，打了電話去酒店，前台很耐心的指引怎樣走過去，很好找，可以看到到處是指示路牌。因為是第一天開業，送了鮮花和香檳，服務人員很熱情。因為帶個孩子，酒店也給免費升級了大一些的雙床房。酒店周邊還是有很多地方沒有完善的，還在裝修。可以看見很多小猴子在圍欄上跑來跑去非常可愛，晚上地面會有一些大的蝸牛🐌在爬，被鳥叫和蛙聲包圍着。感覺睡在森林裏。5樓天台的游泳池也非常棒。另一側種了好多樹和植物，早上可以看日出，很美。雖然剛開業會有一些小問題在調試中，但是服務人員在盡力滿足要求的。酒店是環保的，不提供瓶裝飲用水，不過房間裏有過濾飲水機，可以選擇冷水和熱水很方便。酒店步行幾分鐘可以到各個動物園，如果是去動物園住這裏真的很方便。

因為看到很多帖子説酒店新開業所以服務不到位，所以期望不高。但是！並沒有遇到啊。 我跟朋友下午3:30到前台辦理入住。立刻就順利拿到房卡，五分鐘吧。房間很新，所以設施很好。 房間温度雖然衹能最低調節到24度，但是感覺是很涼快的，甚至開到最大有點冷了。 樓頂的泳池不大，很多小孩。第二天的早餐選擇很多。衹是入住的人不少，殘影服務人員有點忙不過來。其他沒有什麼不好的。

環境不錯，離夜間動物園很近，魚尾獅那邊打車過來40多新幣，周圍沒什麼吃的，酒店餐廳和動物園裡麪可以吃，我們4月3號入住的，下午5點才有房，另外一間雨林房到6點多才有，前台Fiona態度很好，就是房間打掃太慢，大廳前台都是在等房間的人。第二天早上早餐6:30開始，我們要趕飛機，6點40左右到，基本上餐都有了，但是粉面檔一直沒有人手，一直到7點半我們離開粉面都沒有吃到，餐廳工作人員人手也不太夠，希望改善服務！帶娃家庭想玩動物園可以考慮住這裏，其他不推薦，房間內部也就國內一般快捷酒店的水平！