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Kebersihan4.6
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Pengguna Anonim
Grand Terrace Tempat Tidur Ukuran King - Bebas Rokok
Menginap di Jan 2024
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 29 Feb 2024
***a Nanyang yang kuat ~ Ini memang kamar balkon deluxe. Balkonnya super besar, tapi harap diperhatikan bahwa balkonnya digunakan bersama oleh dua kamar!
Masing-masing memiliki pagar kecil, namun saya tetap mengingatkan teman-teman yang berencana menginap.
Dibutuhkan sekitar 6 menit berjalan kaki ke stasiun MRT TE13 Orchard, terdapat supermarket dan 7-11 di dekatnya, yang sangat nyaman.
Ada kolam renang tanpa batas di atap dan tangga spiral antara lantai 4 dan 5. Sangat mengesankan dan layanannya perhatian. Sangat direkomendasikan ~
Teks AsliTerjemahkan dengan Google
6/17
Tanggapan dari Properti: Tamu yang terhormat,Terima kasih telah berbagi pengalaman Anda dengan kami. Kami senang mendengar bahwa Anda menikmati kamar balkon deluxe kami dengan area luar ruangan yang luas. Senang mengetahui bahwa Anda merasa lokasi kami strategis, dekat dengan supermarket dan toko 7-11. Kami senang Anda menikmati kolam renang infinity di puncak gedung kami dan tangga spiral yang mengagumkan antara lantai 4 dan 5.Terima kasih telah merekomendasikan kami, dan kami berharap dapat menyambut Anda kembali untuk masa menginap yang menyenangkan.Hormat kami,Gregoire de DrouasDirektur Pengalaman Tamu
Hanis Dalia
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Jan 2024
Bepergian dengan teman
2 ulasan
5.0/5
Fantastis
Diposting pada 5 Feb 2024
Saya memiliki perayaan ulang tahun terbaik di sini! Staf hotel sangat akomodatif dan sabar. Kadang-kadang cukup normal jika staf hotel bersikap sinis dan memberikan tatapan aneh kepada anak-anak muda yang datang untuk staycation, tetapi saya dan teman-teman bersenang-senang dan saya tidak merasakan apa-apa selain disambut oleh semua staf❤️ Semua orang harus mempertimbangkan untuk tinggal di sini selagi masih baru dan nikmatilah fasilitas berkualitas baik dan barang gratis!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang terhormat, Terima kasih telah memberikan kami ulasan tentang kunjungan Anda baru-baru ini bersama kami. Kami sangat gembira bahwa kunjungan ulang tahun Anda sangat menyenangkan dan staf kami berperan dalam memberikan pengalaman positif kepada Anda. Dengan senang hati kami akan menyambut Anda kembali untuk momen yang lebih berkesan bagi Anda dan orang yang Anda cintai. Hormat kami, Gregoire de DrouasDirektur Pengalaman Tamu
Tamu
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Nov 2023
Keluarga
18 ulasan
4.7/5
Menakjubkan
Diposting pada 20 Des 2023
Perjalanan pertama ke luar negeri setelah epidemi harus di Po County~ Apakah saya pengguna pertama yang memesan hotel ini di Ctrip? Hahaha Hotelnya baru dibuka pada akhir November. Sangat baru dan indah. Hanya beberapa menit berjalan kaki ke ION, nyaman sekali, fasilitas tidak ada yang salah seperti di gambar, hanya saja di sebelahnya ada bangunan tua yang sedang direnovasi dan kadang agak bising. Staf sangat ramah dan akan menyambut Anda ketika Anda masuk dan keluar. Kamarnya tinggi empat meter dan ada kipas anginnya, enak juga kalau menyalakan kipas angin tanpa menyalakan AC. Saya menelepon untuk meminta tambahan sebotol sampo ketika saya check out pada siang hari di hari terakhir. Karena saya dalam penerbangan mata merah di tengah malam, saya ingin mencuci rambut sebelum berangkat, tetapi tidak ada yang datang untuk mengantarkannya lebih dari setengah jam, jadi saya harus mengambil barang bawaan saya dan turun. Nanti pas keluar, ketemu housekeeping dan bilang belum terima instruksi apa-apa... Pas check out, saya bilang ke front desk, dan saya juga bingung... Masalahnya bagian mana ini? Hal lain yang perlu diperbaiki adalah air mandinya yang kadang panas dingin.

Teks AsliTerjemahkan dengan Google
6/15
Tanggapan dari Properti: Terima kasih banyak atas ulasan Anda. Meskipun kami senang mendengar bahwa kunjungan Anda ditandai dengan momen yang tak terlupakan, kami juga menghargai area di mana kami dapat meningkatkan layanan kami, khususnya dengan memastikan permintaan dikirimkan segera dan mengatur konsistensi suhu air. Masukan Anda sangat berharga, dan kami berkomitmen untuk melakukan perbaikan yang signifikan untuk kunjungan Anda di masa mendatang. Jika Anda memerlukan bantuan lebih lanjut, jangan ragu untuk menghubungi saya secara langsung. Mengucapkan Selamat Tahun Baru kepada Anda! Hormat kami, Gregoire de Drouas Direktur Pengalaman Tamu
lyma
Kamar Twin Deluxe Dengan Balkon - Bebas Rokok
Menginap di Okt 2023
Bepergian dengan teman
7 ulasan
5.0/5
Fantastis
Diposting pada 14 Des 2023
Hotel baru (November 2023)
Kamar luas dengan langit-langit sangat tinggi, desain nyaman yang indah.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Lyma yang terhormat, Terima kasih atas ulasan Anda yang ramah tentang kunjungan Anda baru-baru ini bersama kami! Sungguh menyenangkan bahwa Anda telah menikmati fitur-fitur hotel kami, terutama kamar-kamar yang luas dan nyaman. Kami berharap dapat menyambut Anda kembali untuk momen yang lebih berkesan! Berharap Selamat Tahun Baru! Hormat kami, Gregoire de Drouas Direktur Pengalaman Tamu
Tamu
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Okt 2024
Pasangan
1 ulasan
4.7/5
Menakjubkan
Diposting pada 10 Nov 2024
It’s our wedding anniversary , they prepared complimentary decoration for us, it’s beautiful. The room is clean and walking distant to amenities. Enjoyed our stay a lot. We will come again. Thanks.
Terjemahkan
Tanggapan dari Properti: Dear Guest User,Thank you for celebrating your special occasion with us! It was our pleasure to prepare the anniversary decorations, and we are thrilled that you found them beautiful and enjoyed your stay.We’re delighted that the room cleanliness and convenient location added to your experience. Knowing that you plan to return means a lot to us, and we look forward to welcoming you back for more memorable moments.Warm regards,Jason YapAssistant Director of Guest ExperienceArtyzen Singapore
Pengguna Anonim
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Sep 2024
Pasangan
2 ulasan
4.7/5
Menakjubkan
Diposting pada 11 Okt 2024
It was a wonderful experience!! Love the aesthetic of the design of the hotel. The room was also spacious with high celling, cozy and clean.
Terjemahkan
Tanggapan dari Properti: Dear Anonymous User,Thank you for your lovely feedback! We are delighted to hear that you had a wonderful experience and that the aesthetic design of the hotel left a lasting impression. It’s great to know you enjoyed the spacious room with its high ceilings, and that it felt cozy and clean.We look forward to welcoming you back for another exceptional stay soon!Warm regards,Jason YapAssistant Director of Guest Experience Artyzen Singapore
Danny Foo 8
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Apr 2024
Pasangan
20 ulasan
4.7/5
Menakjubkan
Diposting pada 19 Mei 2024
Great hotel, peaceful, quiet and relaxing. Very friendly staff and no screaming kids giving you a well earned rest away from work. Breakfast was different as you can order one set from the menu and have unlimited fruits, coffee, tea and fruit juices.
Terjemahkan
6/14
Tanggapan dari Properti: Dear Guest,Thank you for your review. We are delighted that you found your overall experience to be a positive one, in particular due to the warm service and ambience of our hotel. Your support is greatly appreciated and we look forward to welcoming you back soon.Sincerely,Gregoire de DrouasDirector of Guest Experience
Tamu
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Nov 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 8 Des 2024
Had a great stay! The room was chic and modern with a fabulous view from the 19th floor where I was staying. The staff were friendly, attentive and welcoming. I would definitely come back.
Terjemahkan
Tanggapan dari Properti: Dear Guest User,Thank you for your kind words and for taking the time to share your experience with us! It’s wonderful to know that you enjoyed your stay, especially the chic and modern design of your room and the breathtaking view from the 19th floor.We’re particularly delighted that our team’s friendliness and attentiveness stood out to you. Your feedback inspires us to continue delivering warm and personalized experiences for our guests.We truly look forward to welcoming you back in the future. Please don’t hesitate to reach out to us directly if there’s anything we can assist with for your next visit. Safe travels until then!Thank youBest RegardsJason YapAssistant Director of Guest ExperienceArtyzen Singapore
Tamu
Kamar Twin Premier Dengan Balkon - Non Merokok
Menginap di Mar 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 24 Mei 2024
Nice breakfast service, new room but disappointed that there is no bath tub. Check in lady a pretty Korean rendered service with a smile. Thank you … keep up the good service
Terjemahkan
Tanggapan dari Properti: Dear Guest,We appreciate your review on your recent stay with us. We regret that due to the configuration of our twin rooms, they do not include a bath tub, unlike our King sized rooms. Our twin rooms however have two sinks which we know are appreciated for double occupancy guests. We are delighted that you received warm and personable service during the check-in process. We look to welcoming you back again in the near future.Sincerely,Gregoire de DrouasDirector of Guest Experience
Cynthia
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Agt 2024
Keluarga
3 ulasan
3.5/5
Diposting pada 4 Sep 2024
I’m booking this staycation to celebrate my 25th anniversary with my spouse. It is good that the hotel can prepare a small greeting cards or a small cakes upon guest arrival. At least a small gesture will brighten up our day. Unfortunately there’s nothing even though we did indicate during our booking. A bit disappointing
Terjemahkan
Tanggapan dari Properti: Dear Cynthia,Thank you for choosing us to celebrate such a special occasion as your 25th anniversary. We sincerely apologize for the oversight regarding your request. We truly understand how meaningful a small gesture can be, and we are very sorry we missed the opportunity to make your celebration more memorable.Please know that this is not the experience we strive to provide, and I have shared your feedback with the team to ensure better attention to detail in the future. Should you consider staying with us again, please feel free to reach out directly, and I will personally make sure we prepare something special for you and your spouse.Once again, my sincerest apologies, and thank you for your understanding.Jason YapAssistant Director of Guest Experience
Tamu
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Jun 2024
Bepergian dengan teman
2 ulasan
5.0/5
Fantastis
Diposting pada 19 Okt 2024
Good Service!
Terjemahkan
Tanggapan dari Properti: Dear Guest User,Thank you very much for your heartwarming review! We are absolutely thrilled to hear that you found the room to be both beautiful and impeccably clean. It brings us immense joy to know that our team’s efforts made such a lasting impression, and your kind words about our service mean the world to us.At Artyzen Singapore, we strive to deliver exceptional experiences, and your feedback reassures us that we are on the right path. Please know that we would be delighted to welcome you back anytime you are in town. If there is anything we can do to make your future stays even more memorable, do not hesitate to let us know.Thank you once again for your generous recommendation. We look forward to hosting you again soon!Warmest regards,Jason YapAssistant Director of Guest ExperienceArtyzen Singapore
豆豆酱
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Jan 2024
Keluarga
1 ulasan
4.0/5
Luar Biasa
Diposting pada 6 Mar 2024
First time bringing a child to try this hotel. Usually, our child sleeps with us, so we booked a room without a baby cot. However, the hotel thoughtfully prepared a baby cot and baby toiletries.
The room decoration is beautiful, with a separate shower and bathtub.
Breakfast is not a buffet.
The pillows are too soft; we requested firmer ones at the front desk, but they were still too soft.
Overall, it's good, better than relatively older five-star hotels at a similar price.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for sharing your experience with us. We're delighted that you chose our hotel for your first family stay and that we could accommodate your needs by providing a baby cot and toiletries for your child.It's wonderful to hear that you found our room decoration beautiful, with separate shower and bathtub facilities. We apologize for any inconvenience regarding the pillows; your feedback will be shared with our team for improvement.We appreciate your kind words and hope to welcome you back for another enjoyable stay.Sincerely,Gregoire de DrouasDirector of Guest Experience
Pengguna Anonim
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Jul 2024
Pasangan
1 ulasan
3.2/5
Diposting pada 14 Agt 2024
If you're planning to surprise your friends/family/ spouse for their birthday or any occasions , DO NOT COME HERE. i called in the morning to ask for an early check in as i was told to call on the day itself to check the availability. The customer service told me that i can check in at 230pm and they will make sure the room will be ready by then. when arrived at 230pm, i was told that their hotel dont offer early check in and i have to wait till 3pm. when 3pm came, i was told i can only check in another 10-15 mins. when it was around 320pm , i was told again that i can only check in another 40 mins. i already told the conceirge that i have to set up ( with balloons , birthday preparations) by 4pm at 230pm when i arrived. i only managed to check in at 410PM when it was already stated that i can check in at 3PM. THIS RUINED MY SURPRISE. is this what 5 STARS hotel offers ? HORRIBLE
Terjemahkan
Tanggapan dari Properti: Dear Anonymous User,We are deeply sorry to hear about your recent experience with us and the impact it had on your special occasion. Please accept our sincerest apologies for the delays and miscommunication regarding your check-in time. We fully understand how important this surprise was for you, and I’m truly sorry that we let you down.What you’ve described does not reflect the standard of service we aim to provide, and we completely understand your frustration. The mix-up between our team’s responses and the delay in getting your room ready was unacceptable, especially given the nature of your plans. I will personally investigate this matter with the team to ensure it is addressed and to prevent such situations from happening again in the future.We deeply regret that this situation marred your celebration, and I hope that you will consider giving us another opportunity to make things right. Should you choose to stay with us again, please feel free to contact me directly, and I will ensure everything is prepared flawlessly for your stay.Thank you for bringing this to our attention, and again, I am truly sorry for your experience.Jason YapAssistant Directof of Guest Experience
Jsss96
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Jul 2024
Pasangan
2 ulasan
3.7/5
Diposting pada 13 Agt 2024
overall was good. but there were no plugs in the toilet so if you wanted to blow your hair need to do it in the living room. And the balcony view unfortunately was a construction roof of another building :< checked in on Saturday afternoon and the tahtahtah construction sound until 18:00 not so nice ahh.
Terjemahkan
Tanggapan dari Properti: Dear Jsss96,Thank you for taking the time to share your experience at Artyzen Singapore. We appreciate your balanced feedback and are glad to hear that you found some aspects of your visit satisfactory, such as the overall experience.We have also noted your comments regarding to the plugs in the bathroom. Your input is invaluable to us, and we will take your suggestions into consideration as we continue to improve our services.If you have any additional feedback or would like to discuss your experience further, please feel free to contact us directly at [contact information]. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Thank you once again for your review.Best regards,Jason YapAssistant Director of Guest Experience
bimbotraveller
Kamar Deluxe King dengan Balkon - Bebas Rokok
Menginap di Des 2023
Sendiri
9 ulasan
5.0/5
Fantastis
Diposting pada 17 Jan 2024
Booked this newly opened hotel for staycation. All the rooms are equipped with a balcony. The rooms are clean. The staff there were all friendly and approachable. They are very fast and efficient. Ordered a room service. The beef taste damn good. The room is so comfortable and everything is hi tech even for the toilet bowl. I love the infinity pool. They have glass bottom. Overall I enjoyed my stay there!
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for choosing Artyzen Singapore for your recent staycation.We are glad you appreciated our clean and comfortable rooms with balconies, and found our staff friendly and efficient. It is great to hear you enjoyed the delicious room service beef and appreciated our hi-tech amenities. It is equally delighting to hear that you enjoyed our infinity pool with the iconic glass bottom.We look forward to welcoming you back for another enjoyable stay.Sincerely,Gregoire de DrouasDirector of Guest Experience