Montigo Resorts Somerset at Charlton House

We booked this stay as a last minute night away. Having stayed at Charlton house regularly when it was previously owned, but having a terrible experience the last time we stayed, we were unsure what to expect. On arrival, check in was quick and efficient. The downstairs of the hotel has been tidied up and is smart yet cosy. Our room was at the top of the hotel (12) and although small, was comfortable and had what we needed. The room could do with a new carpet and windows but was clean and served its purpose. The spa has been revamped and was great, there is now a small room with sofas allowing more space for relaxing. The restaurant food was delicious, all arriving hot and tasting great. We had steak and risotto for main and would definitely order these again. The service was slow but we were in no rush. After avoiding this hotel for the last few years and being put off by some recent bad reviews, we are glad that we gave the hotel a second chance and will definitely be returning.

We used the boardroom for a work meeting. The staff were very friendly, excellent facilities and great food, plenty of it! The staff were also very helpful when making the booking and accommodating our requests. We actually had too much food and the staff even provided boxes to take food home, to avoid waste.

Not sure where to start pulled up and looked amazing man at reception very nice, went downhill from there already paid for room and breakfast in advance then paid for spa in advance and then they wanted another £50 holding fee. Room wasn’t ready taken for complimentary tea/coffee while waiting we went back 15 mins later and man took us to room which was still being cleaned so back we went to wait another half hour. Finally got into room which was amazing until laid in bed and fell through the middle of the 2 single beds pushed together to make a large bed . Thought we would get a coffee in room but no milk. Went to spa and was very disappointed pool was cold hot tub was full of people so couldn’t use steam room was ok after we put water onto the stone but very small room. Went back to room had shower before dinner but shower was full of flies. Sink so low (great for disabled guests in wheelchair) not for people standing. Went to dinner and not much choice for vegetarians but had the roast as that only choice really. Items not available. Then had dessert which was very overpriced indeed and description wasn’t what the item was to be told that cost £95 one drink each main meal and dessert. Went to breakfast items in menu unavailable again. Went to check out not as friendly as day before paid final bill for food but didn’t get the £50 taken off final bill was told that would appear back on card at some point. Hazard tape on floor carpet dirty and very worn out. Very disappointed not the experience I hoped for and was for husband birthday treat