Ulasan The Langham, Shenzhen

Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your wonderful experience at The Langham. We are delighted to hear that your visit was even better than before and that the family room was perfect for your young child.Your praise for our excellent service is truly heartwarming. It's wonderful to know that Jenny and Fede went above and beyond to assist you with your personal item and kept you informed. The club lounge manager's thoughtful gesture of getting milk for your daughter is a testament to our commitment to personalized service.We are thrilled that you enjoyed the club lounge's incredible offerings and relaxed atmosphere. Your recommendation means a lot to us.We look forward to welcoming you back for more memorable stays. Thank you for choosing The Langham.Warm regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Tanggapan dari Properti: Dear Valued Guest,Thank you for your wonderful feedback on our service and staff. We are delighted to hear that you find our staff to be really nice and attentive. Your continued preference for the executive room with lounge access is a testament to the quality and comfort we strive to provide.We look forward to welcoming you back to The Langham, Shenzhen, and continuing to offer you the best service and experience. Thank you for choosing us.Warm regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Tanggapan dari Properti: Dear Valued Guest,We are thrilled to hear that you continue to enjoy your stays at The Langham, Shenzhen, and that you find our club services, food, and overall experience to be exceptional. It's wonderful to know that you have had such a positive experience with us on multiple occasions.Our hotel is renowned for its blend of European elegance and traditional Chinese design, creating a unique and luxurious atmosphere. The Langham Club offers exclusive services and amenities, including access to the Langham Club Lounge on the 22nd and 23rd floors, where you can enjoy a tranquil retreat with stunning city views. Our dining options are also a highlight, with several award-winning restaurants like T'ang Court, which offers authentic Cantonese cuisine, and The Pavilion, known for its delightful afternoon tea.We look forward to welcoming you back again and ensuring that your experience continues to meet and exceed your expectations. Thank you for your continued support and loyalty.Warm Regards,Forest Sun General Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Valued Guest,Thank you for choosing to stay at The Langham, Shenzhen, and we are delighted to hear that you enjoyed your time in our suite. The atmosphere and wooden decoration are indeed designed to create a warm and luxurious experience for our guests.We sincerely apologize for the oversight regarding your deposit refund. It was an unfortunate mistake, and we understand how frustrating it can be. We have already taken steps to rectify this issue and have ensured that the refund process will be more efficient in the future. We appreciate your patience and understanding.Please do not hesitate to contact us if you have any further questions or concerns. We are committed to providing you with the best possible service and look forward to welcoming you back to The Langham, Shenzhen.Warm Regards,Forest Sun General Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you for your excellent review and for highlighting the service and decoration of our hotel. We are delighted to hear that you found Mr. Rosen and the rest of our team to be very helpful and professional.We strive to provide a high level of service and are glad to know that we have met your expectations. Your recommendation is a testament to the hard work and dedication of our staff.We look forward to the opportunity to serve you again in the future.Warm regards,Clay Zhao General Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Valued Guest,Thank you for your positive feedback about your stay at The Langham, Shenzhen. We are delighted to hear that you enjoyed a very good experience with us, and that you found our rooms to be clean, spacious, and well-appointed. The lounge area is indeed a popular spot for our guests to relax and unwind.Our staff is always here to ensure that your stay is as comfortable and enjoyable as possible, and we are pleased that you found them to be nice and helpful. We look forward to welcoming you back again and providing you with another memorable stay.Warm Regards,Forest Sun General Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you for such a heartfelt review! We are truly touched by your kind words and are delighted to hear that your stay with us was the loveliest experience. It's wonderful to know that you found our rooms beautiful, the pools and spa area enjoyable, and the breakfast amazing. Your intention to make future trips to Shenzhen just to stay with us is the greatest compliment we could receive.We are also thrilled that you had a positive interaction with our staff. Their warm and professional service is key to creating a memorable stay for our guests.We look forward to welcoming you back on your next visit to Shenzhen and making more wonderful memories together.Warmest regards,Clay Zhao General Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our food and service, and that our staff made your daughter feel welcome. It's comments like yours that make our day and motivate us to keep delivering exceptional experiences.We are delighted to know that you will definitely come back, and we look forward to welcoming you and your family again soon.Warm regards,Clay Zhao General Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you very much for your kind words and for taking the time to share your positive experience at The Langham, Shenzhen. We are delighted to hear that your stay was enjoyable and that you found our service to be of high quality.We are particularly pleased to hear about the excellent assistance you received from Tina at the reception. Her helpfulness is a testament to the dedication and professionalism of our team members, and we will certainly pass on your compliments to her.Additionally, it's wonderful to know that you had a great experience at our Silk buffet restaurant on the 2nd floor. The sincerity and innovation of our staff are what set us apart, and we are glad that you noticed this in our tall male waiter. We strive to provide a unique and memorable dining experience for all our guests.We appreciate your feedback and are thrilled that you had such a positive experience. We look forward to welcoming you back soon so that we can continue to provide you with exceptional service.Warm regards,Clay ZhaoGeneral ManagerThe Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that your family had another wonderful stay at The Langham, Shenzhen. It's always a pleasure to welcome back returning guests, and we are thrilled that the service and staff, especially Cynthia and her team at the Executive Lounge, made your stay so enjoyable. We greatly appreciate your kind words and look forward to your next visit, where we hope to continue exceeding your expectations.Best regards, Sebastian Lochbrunner Hotel Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you for your kind review. We are delighted to hear that you enjoyed the room arrangement and that the birthday cake added a sweet touch to your celebration. It’s always a pleasure to be part of special moments, and we’re thrilled that the cake was a highlight for you.We look forward to welcoming you back and making your future stays just as memorable.Warm regards, Sebastian Lochbrunner Hotel Manager The Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you for sharing your detailed feedback with us. We value your insights as they provide us with important information to enhance our services.We’ve noted your observations regarding the breakfast buffet, bed comfort, and room air conditioning, as well as the condition of our indoor pool and shower facilities. These areas are currently being reviewed to ensure a more comfortable and pleasant experience for our guests.Your feedback is crucial in helping us make improvements, and we hope to welcome you back in the future to experience the enhancements we have made.Thank you once again for your valuable input.Warm regards,Sebastian Lochbrunner，Hotel Manager,The Langham, Shenzhen

Tanggapan dari Properti: Dear Guest,Thank you for sharing your delightful experience with us. We're thrilled to hear that you enjoyed the lounge access and found it to be the highlight of your stay. Our team takes pride in providing polite service and a great range of delicious food.We're also pleased to know that the convenience of the connecting mall added to your experience. We look forward to welcoming you back for another wonderful stay.Best regards,Sebastian Lochbrunner Hotel ManagerThe Langham Shenzhen