We travelled as a family of 7 so we had booked a swim up room and a jacuzzi room. This was because there was only one swim up room left with TUI. We emailed the hotel prior to our arrival, asking if there was a swim up room that became available then could we book this. They said we would know on check in but put our names down for an upgrade. We arrived late at night, and on check in we were able to upgrade the jacuzzi room to another swim up. I think it cost an extra £130 and it was so worth it. We had an adjoining room which made it so much easier with having the kids. The rooms are spacious and the swim ups are great. The kids were never out of it and they could get up and just go straight in and we could see them from the room or balcony. Rooms get topped up each day with big bottles of water. We found if you tipped then you would get a nice fancy masterpiece out of towels on your bed, but if you didn’t you got nothing. The rooms were cleaned everyday and you got fresh towels. Just remember to renew your swim up towels if required as they don’t seem to bother about those. We went to the quiet pool bar to get drinks, but the guys on the bar would tell you to go back to your swim up and they would bring your drinks. They would also come around at different times to see if you wanted a refill. We took our Stanley cups with us to keep the beverages cool and they fill these up for you no questions asked. Food was good it’s all inclusive so yes can be repetitive. But we found something to eat each meal time and so did the kids with no issues. The resort is absolutely massive, but lovely and clean always saw someone gardening or tidying the area up. We only used the beach for a short period of time one day because the kids were too hot and preferred to be by the pool. But there was plenty of sun-beds and a bar area where you could get your drinks. You do have to walk out in the sea a far bit before it gets to waste height but it was a nice stroll and lovely and warm. We celebrated my step daughter’s birthday whilst out here. We booked the Greek restaurant for her birthday meal. Reception had posted a letter through our door asking where we would be dining and that they would provide a cake for her at our desired restaurant and time. We informed them where we would be dining and when we got there they had put decorations up for her which was a lovely touch. And also made her a cake and the waiters sang happy birthday to her. The entertainment team work very hard and are all so very friendly. They also got my step daughter’s birthday whilst up on stage and got everyone to sing happy birthday to her and have her a signed certificate for her birthday which is a lovely keepsake. My stepson attended the football academy which they had a free offer on when there and he really enjoyed this. They did a little presentation for them at the end when they had completed the week as well. So they really make a fuss of the kids. All the staff are really fri
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