Just came back from vacation and loved every second of it! Being in this hotel feels like hanging out with your friends and family, everyone from cleaners to managers speak to you and are genuinely happy to see you. This is the kind of hotel that you want to come back to because of the staff, not to mention everything else is as well wonderful. TERRITORY - Hotel facilities are good, pool and gardens are huge and nice. The hotel is being renovated and aqua park is being built, but the construction works did not interrupt too much and we were not bothered with it. The hotel feels empty now as not all the rooms are renovated yet, but this made us very happy as we felt like we got it all to ourselves 😃. BEACH - The coral reef and its marine life is plentiful, there is so much to see under water, this is such a good place for snorkeling ( tip: you can buy a phone cover to make the underwater pictures for 1 dollar from the store across the hotel). Unfortunately the sea was “closed” for few days due to high winds, but even then we enjoyed the little lagoon close the sea shore with some fish there as well and naturally as everywhere you go - we made friends with beach security who were telling us about the octopus that lives nearby in shallow water and gave us suggestions where you can see most of the fish :P. They even organized little search party when we lost our beach shoes, was a nice touch! ROOMS - The rooms in block 17a are freshly renovated and are very clean and tidy, renovation adds a certain modern vibe, and the bed was very comfortable ( but pillows were slightly too high for my taste). I would like to thank cleaning staff for an outstanding job and especially Ahmed for creativeness - the towel sculptures left in your rooms are not new thing to see in Sharm, but this time I was surprised with something unusual, come visit the hotel and you will know what I am talking about :) RESTAURANTS and BARS - The restaurant was great with fine and varied food. We were happy to enjoy ice cream that was available in the restaurant during lunch time. The fresh beetroot, melon and lemon juices in the morning were a nice bonus. Overall the restaurant service was great – warm and familial, the staff are flying around the guests ensuring all needs are instantly attended to, they quickly learned our names and what we like, soon enough we were looking forward for dinners to chat and joke around with our new waiter friends. We want to give a special shoutout to Abanoub – who became our closest one – we miss you so much! Another shutout to Fereag and Amr who were as well were helpful and attentive. For Bar staff, we would like to thank Mr. Amgad, Phelo and 3 Muhammeds in the pool bar and as well Ashraf, Ahmed and Omar in the Terrace Bar – thank you all for amazing service, we all felt special and important. I think, generally, the staff in this hotel is the best I have ever seen anywhere. ENTERTAINMENT - I left the best and our favorite part for last. Where
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