When booking, I found Selma very helpful and accommodating and also arranged my ferry tickets at a discount. Prior to arriving I needed to amend the ferry time which she did with no hesitation or additional cost. I arrived on the Monday and the original room allocated to me was not suitable due to my disabilities. They arranged for me to have the family room which had 2 double beds and a wet room, which I accepted but had to pay extra. The room was lovely and had plenty of tea/coffee/bottles of water in the room. There was a standard radiator in the room and heated up the room nicely, but the heating was switched off at around 11pm. Fortunately my room had a separate electric wall heater, so was able to keep warm. The wet room did have a couple of flaws. The toilet was positioned under a sloping roof and I banged my head a couple of times but soon learned to duck when standing up. The toilet flush handle was broken but I still managed to flush with a bit of tinkering. The door going into the wet room was a sliding door with no lock. The shower in the room was right by the door and shower curtain provided was to use across the sliding door only. The hot water took some time to come through and eventually had a shower. The floor was very wet and slippery and used the small mat provided. The flaw with the design if the wet room is you have to go through the shower area with the wet floor to get to the toilet, not safe. Further issue was there is no emergency pull cord in the wet room. The full English breakfast layed on in the morning was lovely, the staff were very accommodating in providing decaff coffee and the next morning I had an early start and would have missed the 8.30am start for breakfast and once I mentioned it, they arranged to put cereals and toast etc out for me, to make sure I was still able to have food before leaving, which was good service. The views from the hotel were amazing, had free parking, I was able to bring in my own drinks and snacks to have in the conservatory area. You have to book your evening meal in the morning which I did and was delicious. The staff were friendly. Thank you for an enjoyable stay.
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