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Ulasan terverifikasi
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2779)
Positive reviews(2733)
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Easy to get around(345)
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Friendly front desk staff(175)
Close to metro(129)
Would stay again(95)
Well decorated(80)
Highly recommended(56)
Luggage delivery service(16)
Negative reviews(46)
Shavon Yeoh
Treasure Deluxe King Room
Menginap di Mar 2025
Travel with friends
2 ulasan
5.0/5
Outstanding
Diposting pada 15 Apr 2025
Staying here for the second time, staff was very accommodating and friendly. The room was very clean and and the bed was comfortable.
Yeo K L
Treasure Deluxe King Room
Menginap di Mar 2025
Solo travelers
1 ulasan
5.0/5
Outstanding
Diposting pada 13 Apr 2025
Stayed for 3 nights. Hotel is clean and location is quite convenient, near exit 14 although it’s all stairs.
The hotel has a robot that sends up your food delivery, which was quite cool.
Their hand soap and body wash smells quite nice (woody scent).
Tanggapan dari Properti: Dear guests, hello, thank you for choosing Shanghai People's Square Nanjing East Pedestrian Street Treasure Hotel, we have been committed to providing you with quality service, to see your stay happy, comfortable, let us rest assured, your recognition is the recognition of all departments of the hotel staff work, I believe we will be better and better, we wish you and your family good health, happy every day!
Hi-Jack
Treasure Deluxe Twin Room
Menginap di Mar 2025
Couples
18 ulasan
5.0/5
Outstanding
Diposting pada 11 Apr 2025
Great place. Very friendly helpful staff. All good except my twin room deluxe is small 22sqm with no place to rest my one suitcase. I rebook to a king room (30sqm) which is cheaper, for a return trip 5 days later.
Tanggapan dari Properti: Dear guest: Hello! Thank you very much for your support and trust in us, we will continue to adhere to the service concept of hard work and careful service, so that you can feel the warmth of home in Shanghai People Square Nanjing East Road Pedestrian Street Treasure Hotel. Look forward to your coming again to review our progress, I wish you happy every day!
Tony ( Anthony )
Treasure Deluxe King Room
Menginap di Mar 2025
Business travelers
11 ulasan
4.0/5
Very Good
Diposting pada 10 Apr 2025
Nice clean hotel, very small rooms.
Breakfast was disappointed, treated as a second class citizen by the operators, ignored when waiting to be seated, perhaps because I am a foreigner. Limited choice, coffee machine only serves black coffee, surely simple as connection to a milk reservoir. The fruit didn’t look fresh, the pastries stale, cereal not fresh. When I was asked by the hotel about my stay, I expressed my disappointment with breakfast. They back tracked and said that the restaurant is not operated by the hotel, yet they sell rooms with breakfast option?
Tanggapan dari Properti: Dear guest,First of all, thank you for your recognition of the cleanliness and cleanliness of the hotel, which is a basic standard that we always strive to maintain. However, we are deeply sorry for the unpleasant experience you had with your breakfast and the manner in which you were served, and we would like to express our deepest apologies.As for the small room space, we are limited by objective factors such as the building structure, and some room types are indeed not spacious enough. We will continue to evaluate the optimization plan and strive to provide guests with more reasonable space experience choices in the future.For breakfast service and quality issues, whether the restaurant is owned by the hotel or not, as the provider of room sales including breakfast service, we are responsible for your experience. We have made a serious communication with the restaurant operator at the first time, in view of the improper treatment of your waiter, they are required to immediately carry out comprehensive staff service awareness training, to prevent such discriminatory and disrespectful behavior from happening again. At the same time, in view of the single type of breakfast food, not fresh and the function of the coffee machine is not perfect, the restaurant promised to comprehensively improve. They will increase the range of food for breakfast, ensure that fresh fruit, pastries and a variety of drinks (including various coffee options) are available every day, and strictly control the procurement and storage of food to ensure the freshness and quality of ingredients. We know that words are not enough to completely eliminate your dissatisfaction, and we hope that these practical actions will show you our determination and sincerity to correct our mistakes. We sincerely ask for your understanding and hope that you can choose us again and give us a chance to win back your trust.
CLA!re
Treasure Big Bed Room
Menginap di Mar 2025
Solo travelers
2 ulasan
4.0/5
Very Good
Diposting pada 8 Apr 2025
Good location to Nanjing Pedestrian area, breakfast was disappointing and located in seafood restaurant. Breakfast spread was displayed next to aquarium of live seafood so the smell is quite fishy.
Hotel corridors smell like cigarettes, and ventilation can be better. AI in rooms is smart and useful, hot water heater and water pressure in rooms are great. Beds are comfy. Overall satisfied with the rooms and value for money.
Tanggapan dari Properti: Dear guest,Thank you so much for such a comprehensive and meticulous evaluation! We are delighted to receive your high approval of the room facilities (artificial intelligence, water heater, water pressure, beds) and location, which is a great incentive for us to continue to maintain and improve the quality of service.We are deeply sorry about the breakfast environment and the smoke smell in the hallway. Breakfast is set next to the seafood restaurant, resulting in a fishy smell, which is a serious mistake in our site planning. We have already started to adjust the location of the breakfast, plan to move it to a well-ventilated, odor-free independent space, and will be carefully arranged in the new location to create a comfortable dining environment. At the same time, the breakfast dishes will be further enriched to ensure that the tastes of different guests can be met.For the smell of smoke in the corridor, we will increase the power of the ventilation equipment, optimize the layout of the ventilation system, increase the frequency of air exchange, and strive to quickly eliminate the odor. In addition, it will also strengthen the inspection of public areas, timely discourage smoking, strictly enforce the non-smoking rules, and create a fresh and pleasant environment for all guests.Thank you again for your feedback, your opinion is a valuable guide for our continuous progress. We look forward to seeing you again and believe that our improvements will bring you a more perfect stay experience.
tws
Treasure Big Bed Room
Menginap di Feb 2025
Couples
10 ulasan
5.0/5
Outstanding
Diposting pada 1 Apr 2025
Great location. Very friendly and warm.
Staff gave me a window room, although I booked a windowless room.
Checkout was a breeze.
Very impressed with the AI chatbot. Voice control for lights, TV and curtains.
Tanggapan dari Properti: Dear guests, hello, very honored to get you so high evaluation, savor your comments, a bit touches us, can bring to your travel help and warmth is our bounden duty, we also believe that meet between people is a kind of fate, you are satisfied we trust, we are committed to take good care of every guest, you need we have, looking forward to the next time can bring you different surprise and touched, I wish you a happy life, happy ❤ every day!
Yorkshire
Treasure Big Bed Room
Menginap di Feb 2025
Family
4 ulasan
4.7/5
Amazing
Diposting pada 6 Apr 2025
Zach made our stay really pleasant. He upgraded our rooms and was friendly and welcoming. The rooms are clean and well-maintained, with new fittings and good air con/heating. The location is very central and close to lots of tourist spots like The Bund. We would stay here again.
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for taking the precious time to provide us with good comments. Your affirmation is the motivation for us to move forward, and we will continue to provide quality service, to ensure that every guest can enjoy a comfortable and pleasant accommodation experience at our hotel. We also look forward to your stay in Shanghai People's Square, Nanjing East Road Pedestrian Street Treasure Hotel again. I wish you a happy life and smooth work
Ls
Treasure Big Bed Room
Menginap di Feb 2025
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 1 Apr 2025
I had a wonderful experience upon arriving at the hotel. Miss Tong and Mr. Teng greeted me with warm smiles and were very helpful in assisting me with my room registration. Miss Tong informed me that my original booking was for a room without windows and kindly offered to upgrade me to a room with a window for an additional charge. However, after I shared my unfortunate experience with a taxi driver who charged me three times the usual fare from the train station, Miss Tong was incredibly understanding. She told me that another customer had faced the same issue earlier that morning and, as a gesture of goodwill, offered me the window room upgrade at no extra charge.
I also want to express my gratitude to Mr. Cui and Miss Liu, who were always patient and helpful whenever I had questions. They guided me on directions and how to get to various attractions on my itinerary.
The room itself was clean, comfortable, and nicely furnished. The location of the hotel is excellent, with easy access to the MRT station, Nanjing Road, and other popular attractions. The MRT from Pudong Airport takes about an hour to reach the hotel, which was very convenient.
Overall, I had a fantastic stay, thanks to the attentive and thoughtful staff, as well as the great location of the hotel. I highly recommend this place for anyone visiting the area!
Tanggapan dari Properti: Thank you for your careful comments! You must be a person of considerable good taste! The service is good because guests like you follow us and we are committed to providing you with a thoughtful stay experience. We believe that the guests are family, so you in the room, we are particularly care, care, considerate, care, warm, is the Shanghai People's Square Nanjing East Road Pedestrian Street Treasure Hotel to give you the most sincere gift, here, we will as always welcome you again with a kind smile, thank you!
Guest User
Treasure Cozy Queen Room
Menginap di Feb 2025
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 31 Mar 2025
Check in counter staff was excellent, very helpful. Hotel is easily accessible to Nanking East street and the Bund.
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for taking the precious time to provide us with good comments. Your affirmation is the motivation for us to move forward, and we will continue to provide quality service, to ensure that every guest can enjoy a comfortable and pleasant accommodation experience at our hotel. We also look forward to your stay in Shanghai People's Square, Nanjing East Road Pedestrian Street Treasure Hotel again. I wish you a happy life and smooth work
Queen Bing
Treasure Luxury King Room
Menginap di Feb 2025
Family
1 ulasan
4.7/5
Amazing
Diposting pada 31 Mar 2025
The hotel is accessible and super clean for its facilities. Can miss the breakfast tats being served at L3. Otherwise, it’s has been a wonderful time.
Tanggapan dari Properti: Dear guests, thank you for your stay and the opportunity to serve you. The support and suggestions in your comments are our rare and precious wealth. We will continue to work hard to improve our services. We hope to meet you again at the Treasure Hotel, Nanjing East Road Pedestrian Street, People's Square, Shanghai. I wish you a happy mood and a happy family!
Nawanun P
Treasure Deluxe King Room
Menginap di Feb 2025
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 31 Mar 2025
Very comfortable and great location
Very helpful staff.
I will stay here again when I comeback to Shanghai.
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for taking the precious time to provide us with good comments. Your affirmation is the motivation for us to move forward, and we will continue to provide quality service, to ensure that every guest can enjoy a comfortable and pleasant accommodation experience at our hotel. We also look forward to your stay in Shanghai People's Square, Nanjing East Road Pedestrian Street Treasure Hotel again. I wish you a happy life and smooth work
ACSM
Treasure Cozy Queen Room
Menginap di Feb 2025
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 30 Mar 2025
Very near to metro and near to Nanjing pedestrians street. Have a lot of food choices nearby and bubble tea shops as well, highly recommend the location
Tanggapan dari Properti: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. Your satisfaction is the driving force for our continuous progress, and we will continue to provide you with high-quality services. Thank you again for your support and trust! We also look forward to your stay at the Treasure Hotel Shanghai People's Square Nanjing East Road Pedestrian Street again, and wish you a happy life and smooth work.
Zew Prawit
Treasure Cozy Queen Room
Menginap di Feb 2025
Family
1 ulasan
3.7/5
Diposting pada 30 Mar 2025
Nice hotel with a convenient location close to Nanjing Road. Just a few steps from People's Square Exit 14, but if you have large luggage, I recommend using Exit 15. Overall, the room is comfortable and cozy. Breakfast consists mainly of Chinese food with limited options. The staff does not speak English.The hotel name appears on AMAP is different.
Tanggapan dari Properti: Dear drop guest officer hello, thank you very much for your support for the hotel, did not get you all five points, we still have a little lost, may be the hotel and do not reach the designated place, hope guest officer you the arrival of the next can give us point out our shortcomings, we will try to do better, we service to the store every guest officer can feel the warmth of home, hope our service can bring you more surprise and moved, looking forward to your next arrival!
Guest User
Treasure Cozy Queen Room
Menginap di Feb 2025
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 28 Mar 2025
This's very good hotel where close to the people's square park and walking street. My trip is the family trip which had the senior who age over 60 yrs. the bed and the room so comfort and let them relax. If in the future i'll back here for sure 🥰♥️
Tanggapan dari Properti: Dear guests, hello, thank you for choosing Shanghai People's Square Nanjing East Pedestrian Street Treasure Hotel, we have been committed to providing you with quality service, to see your stay happy, comfortable, let us rest assured, your recognition is the recognition of all departments of the hotel staff work, I believe we will be better and better, we wish you and your family good health, happy every day!
Anonymous User
Treasure Deluxe King Room
Menginap di Feb 2025
Family
1 ulasan
4.5/5
Great
Diposting pada 25 Mar 2025
Location was really good and staff were really friendly! Having a washing machine on the property was also very convenient.
Tanggapan dari Properti: Dear guest, first of all, thank you very much for your choice and comments! As you said, the hotel is located on Hankou Road, Huangpu District, Shanghai, with a superior geographical location, adjacent to many famous attractions such as the Shanghai Bund, Nanjing Road Pedestrian Street and Yu Garden. In addition, we are very honored to see your good comments on the hotel services. Providing sincere and thoughtful service to all guests is what we have always been pursuing! We will definitely continue to strengthen our facilities and equipment and improve hygiene to make all our guests satisfied! Finally, I wish you a happy life and smooth work!