Ulasan Hotel Baia Azul

Grievously overrated! I arrived at the hotel around 12:30 PM. Check in time is 2 PM. I ask if they have a clean room available. They said they can have one shortly, and to come back at 1. I come back at 1, and they tell me it's not ready yet, despite what they previously said. And now they say to come back at 1:30. I return at 1:30 and it's still not ready! They tell me to come back at 2, which would have been the normal check in time anyhow. I was informed by hotel staff through email that parking is 10 euros at night. But the front desk tells me its 13. Then they tell me they surcharge for EVERYTHING other than breakfast. If you want towels or robes, they charge you to rent those. They charge you each night to use the in room safe. What is it they don't charge for? A matter of fact... they offer me a complimentary welcome drink at the bar. I ask if I can get bottled water, and the bartender says the welcome drink can only be alcoholic! ***? You mean to tell me that water is a more expensive overhead for the hotel than alcohol? The final straw for me was when overcharged me for using the sauna. Yes, they charge for using the sauna or Turkish Bath too... It was supposed to be 5 euros per person, so we should have paid 10. And they charged me 14 instead. There is an older woman at the front desk who is particularly not helpful. I don't know why anyone would want to stay here when they nickel and dime you A la carte for EVERYTHING. The only positive thing I can mention about this place other than the location, is the breakfast. I will give them credit for serving very healthy and tastey food in the morning, but that's about it.

We really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!

Hotel has great location, amazing view and pretty good rooms with balconies. The only thing is some problems with ventilation system in the kitchen so in lobby and in the main restaurant you can smell everything they cooked.

Great hotel The room we booked was not the basic room as shown on your site, but when we arrived at the hotel they said it was due to the price. So paid 24 more for nothing.

Excellent hotel with oustanding location, service and food. Perfect spot for a perfect vacation in Madeira.

The hotel is conveniently located for traveling by car. Almost across the street is a shopping center. There are many shops nearby. Spacious rooms, huge balconies. Cool varied breakfast with champagne. The hotel has many beautiful photo zones with views of the ocean and the sunrise! Luxurious terrace! Outdoor pool and jacuzzi are not with ice water, we went in the winter without any problems. In the indoor pool, the water is much warmer, but there is a strong smell of chlorine. Upon arrival, they give out cards for a welcome drink at the bar located in the lobby. It was nice. Once we went to dinner, which is served as a buffet. But we did not like it. It was not as tasty as we would have liked. The only negative we found was paid parking in the underground garage! Why not make parking free for guests? But, I must admit, for a 4 - go stars Hotel is very good! I recommend!

There is a balcony in the photo when booking, but in reality there is not. I am very disappointed. If there is no balcony, I will not consider this hotel! But other facilities and services are very good. You can listen to music and drink in the lounge or lobby at night, which is very atmospheric. The restaurant environment is very good, and you can have breakfast while looking at the sea. The food is also delicious, and the staff is very friendly.

Hotel well located very close to the center of Funchal. Good facilities and availability of staff.

Great big hotel. Lots of German pensioners. Very good location - on the ocean, next to a large shopping center Forum and Formosa beach. Bus 1 or 2 takes you to the center of Funchal in 12 minutes. Breakfast is very varied, but queues for coffee after 8 am. Pass on the floor with stunning ocean views, you can sit outside. Didn't like the pools - with a beautiful view, but shallow, waist-deep water everywhere. Only for children. Air conditioning only works for cooling - it was cold in the room.

We liked everything, thank you!

A very clean, pleasant hotel. Easy access to the swimming pool facing the sea. Breakfast with a varied choice. Very pleasant staff. Comfortable bed and room.

Only thing disappointed at .I was allocated a mention veiw when we arrived 934 is not mountain view noisy room with traffic all day from 5am to 3am. Did speak to lad on reception, but all he said was it would be extra €50 per day, even though I paid through jet 2 for room type.

We stayed at the Baia Azul in March 2025. I can honestly say from the moment we stepped into the hotel we were impressed. The location is around a 30 min walk into Funchal which we thoroughly enjoyed doing most days. The hotel is spotlessly clean, the rooms are cleaned every day. We were on the 11th floor with fantastic views of the ocean and across the bay. We stayed B&B only. Breakfast was everything you'd want. So much choice and starts at 7.30 and ends at 10.30. We did eat at the snack bar a few evenings which was lovely. The niciose salad is delicious. We also ate at the SAL restaurant one evening which is Italian food. The location of the hotel was perfect for us. It had a lovely peaceful feel. Close to a fabulous shopping centre, The Forum. During our week there we went on three trips which we booked with a company outside the hotel. We did the East Tour, West Tour and also a catamaran boat trip to see dolphins and pilot whales. The east Tour was done by jeep safari which was good fun. On the whole we felt we had booked the perfect hotel and if we were to return to Madeira (which is highly likely) we would definitely choose Baia Azul.

This hotel is beautiful but what we liked best were the terraces overlooking the ocean with stunning views. We had breakfast on one terrace and there are seating areas on the main reception level terrace too. We used buses 1 and 2 to get to Camara des Lobos and Funchal town centre as these stop outside the hotel. We also used the hotel courtesy bus which was great but only runs four times a day. We walked it too. The pool area was never busy and there were no silly sunbed shenanigans. WiFi worked well and the breakfast choice was extensive. I particularly enjoyed the tropical fruit. There is a shopping centre very close by and plenty of lovely restaurants and bars. We especially liked Imperfeito restaurant and the Himalaya as well as the Bottle Shop for drinking wine with snacks. Housekeeping was wonderful. The only downsides to this hotel were that you had to use the same pool towel for the whole week. We asked for a replacement but could not get one. And there are no toiletries apart from body wash and soap. But these are minor things. All in all it was a superb stay and fantastic value for money. We liked the man with the falcon who kept the pigeons away at breakfast. Evening music seemed to be cover versions of old pop songs - not our cup of tea. Lady on reception was rather impatient with us but we didn’t need to have too many dealings with her. For the price we paid we really felt we had hit the jackpot.