Steigenberger Airport Hotel Amsterdam

awful. The hotel gave Trip.com a wrong email address, resulting in the reservation not being processed. Bad service

My recent stay at this hotel was far from satisfactory due to several unresolved issues that greatly affected my comfort and convenience. First, the air conditioning in my room was not working properly, making it extremely uncomfortable, especially during warm nights. Despite multiple calls to the reception for assistance, no one answered, leaving me without a solution for hours. The lack of responsiveness was unacceptable, especially for a problem that should have been addressed immediately. Additionally, housekeeping skipped cleaning my room on multiple days. I returned to an unmade bed, an uncleaned bathroom, and no replenishment of towels or toiletries. For the price paid, I expected consistent and reliable service. To make matters worse, the hotel only has one small shuttle bus, which was often overcrowded and sometimes full by the time it arrived. This made transportation inconvenient, especially when trying to catch scheduled outings or airport transfers. Overall, the poor maintenance, lack of customer service, and insufficient shuttle availability made my stay frustrating. Unless significant improvements are made, I can not recommend this hotel to other travelers.

Very good experience with this hotel. We stayed here for our last 2 days in amsterdam, it was fabulous. The receptionist upgraded our room, the room is huge with all the necessary supplies, a bit of surprising that they do not provide toothbrush aset in the room, but you can easily request that from the reception. The breakfast selections are very rich, we enjoyed very much! Wide selections of drinks, cold food and hot food. Champaigne, coffee, tea, juice, milk, we tried everything and not one is disappointed! Many selections of bread, cheese and sauces. I'm hungry again by recalling Even provide honey comb! Not to mention, the cafe and restaurant staffs are all very friendly and happy. They offer free shuttle bus from/to Airport every 30minutes from 6am to midnight. You can take the free ride just by waiting at airport (hotel buses station) or the hotel lobby. I personally found this information on social media but not on the official sites, it would be better if they could include the instructions in the bookings or website. Also, the waiting time is not specific and constant, it would be better if you would do something about it. Oh! The shower gel and shampoo provided are very good! Nice scent with good texture. I would love to buy a set if they sell. Just the down side that the front reception do need some training on service consistency. 1. We politely asked about the spinning wheel when we check in at night(10pm), the first older male receptionist instructed us to come back tomorrow daytime to join for free. In the morning, the daytime female receptionist said we are only allowed to join the contest when we check-in. That's really disappointing and we thought, why would they lie to us? Probably they are not familiar with the service providing. 2. We found a brochure in the room, "opt out for cleaning service for 5€ voucher". Asked the receptionist about this on the next day, she immediately said that offer is no longer available. My partner said, "we cancelled the cleaning service yesterday for this, why do you still put the brochure in the room if it is not available anymore?". Then only she apologized and gave us a voucher. Thanks to that, we enjoyed a good fries from the Sports Bar with the voucher.

Hotel is perfectly situated for Airport and City Centre. Far away from City hustle and Bustle it was 20 minutes away by Tram or car. Staff was very polite and hotel was A-notch in cleanliness and service. Pool and Span was secluded with a good Gym.

The location is ok there's not much to see with the view from the room since it's just highway and other buildings. The room and facilities were pretty good but I'm not super satisfy with the service, but it was ok. Overall it was a nice stay.

Wow all staffs was very nice & sports activities excellent food good thanks a-lot.