TownePlace Suites Mobile Saraland

Previously very satisfied. This stay not so much. We were consistently told that the location was understaffed. Our refrigerator didn’t work and some of our groceries spoiled. By the third day, we finally got another refrigerator in the room. There was not enough towels. We washed our own towels and reused them. I think most of all the morning that we were checking out there was a staff meeting going on and I heard the supervisor tell the staff in attendance, please make sure that everything that they need is readily available because we don’t want to lose the contract with this company. Wowww!!!!! I will never be back to this hotel again.

Did not replace the towels and did not empty the trash cans, I ask each day but it did not happen.

I had a wonderful stay. The room was clean and comfortable. The staff is great.

I asked but could not get new towels in my room or get my trash cans empty all four days.

By far some of the nicest staff members you'll ever meet. Very professional staff. Very quiet, clean, breakfast was good.

The suite was very clean and the kitchenette was equipped with what we needed. I paid for the room well in advance and was not expecting to put up $40 for incidentals which is still pending on my checking account. I didn’t get a receipt from the hotel for my stay because I booked thru a 2nd party.

The hotel was good and the staff for the most part was good . The breakfast was good, but my room smelled like a wet dog/cat had been living in there for months

i loved this hotel so much all the people were very helpful The housekeepers are very clean, The rooms are wonderfully spacious yes i will be back !!!

I really enjoyed my stay. The staff were nice and friendly and accommodated all my needs. The room was very cozy and comfortable.